The presentation I delivered at the Social Media Summit in Kuwait. May 27, 2013

1. Doing
Business
in
a
Connected
World
Government!
Ibrahim
Ahmed
Elbadawi
eGovernment
and
Social
Media
Consultant
@iBadawi

2. @iBadawi

3. 1.1
Billion
$
Deal
businessinsider.com

4. 1
Billion
$
Deal

5. Founded:
2010
Employees:
13
Acquired
by
Facebook
for
USD
1
Billion
in
Apr
2012
Founded:
1889
Employees:
18,900
Filed
for
bankruptcy
protecPon
in
Jan
2012

6. Why
Should
Gov.
&
Non-­‐Gov.
Care?

7. h/p://www.rlabs.org/

8. Over
6
Billion
Mobile
Subscribers
h/p://www.rlabs.org/
By
2025,
computers
will
be
64
X
faster
than
in
2013
The
New
Digital
Age,
2013

9. Over
125
million
internet
users
in
the
Arab
region
Dubai
School
of
Government,
The
Arab
World
Online:
Trends
in
Internet
Usage
in
the
Arab
Region,
2013.
Over
53
million
acPve
users
of
social
networking
sites

10. Number
of
New
Facebook
Users
in
Arab
Region
(2012)
Arabsocialmediareport.com

11. Number
of
New
Linkedin
Users
in
Selected
Arab
Countries
(2012)
Arabsocialmediareport.com

12. “Thanks
to
the
Internet
and
social
networking
revoluPon,
the
future
of
government
is
less
and
less
in
the
hands
of
governments
alone”
WEF,
The
Future
of
Government

13. “Power
is
is
being
reallocated
away
from
states,
and
insPtuPons
and
transferred
to
individuals”
The
New
Digital
Age,
2013

14. What
does
this
mean
to
a
government?
A
government’s
job
is
to
create
and
deliver
public
value
to
its
people
The
essences
of
digital
media
and
connected
worlds
contradicts
legacy
assumpGons
of
governments'’
way
of
creaGng
and
delivering
value

15. What
does
this
mean
to
a
government?
1-­‐
Unlike
the
verKcal
government
hierarchies,
communicaKons
over
social
media
are
horizontal,
informal,
immediate,
spontaneous
and
most
likely
in
public!
2-­‐
Individuals
and
amateurs
can
now
parKcipate
in
delivering
tasks
that
used
to
be
exclusive
for
the
corporaKons
and
professionals!

16. Crowdsourcing
Photojournalism
trough
…
Instagram!
“We
just
thought
this
is
going
to
be
the
fastest
way
we
can
cover
this
and
it’s
the
most
direct
route”
Time’s
director
of
photography,
Kira
Pollack

17. Copyright
©
Ibrahim
Elbadawi
17
62%
Source:
TheGovernmentSummit.ae
Do
you
support
using
social
media
in
the
design
and
delivery
of
public
services?
EmiraPs
Expats
Yes,
Strongly
Agree
Yes,
but
I’ve
concerns
No,
but
I
see
benefits
No,
Strongly
Disagree
No
Opinion
55%
20%
8%
13%
3%
53%
17%
11%
16%
4%
Your
ciPzens
wants
you
to
change!

18. Copyright
©
Ibrahim
Elbadawi
18
62%
Source:
TheGovernmentSummit.ae
Expats
No,
Strongly
Disagree
No
Opinion
55%
20%
8%
13%
3%
53%
17%
11%
16%
4%
How
does
your
organizaPon
use
social
media?
Crowdsourcing
Sharing
InformaPon
Answering
Inquiries
InteracPon
with
Top
Managers
Public
ConsultaPon
Surveying
the
Public
48%
48%
31%
28%
24%
3%
This
is
good
…
but
not
enough!

19. Copyright
©
Ibrahim
Elbadawi
19
Govt.
Core
Business
Media
&
PR
Social
Media
The
missing
opportuniPes!

20. Copyright
©
Ibrahim
Elbadawi
20
Example:
Crowdsourcing
InspecPon!
Ibrahim
Ahmed
Elbadawi

21. Copyright
©
Ibrahim
Elbadawi
From
eGovernment
to…
Smart
Government!

22. Copyright
©
Ibrahim
Elbadawi
From
eGovernment
to…
Smart
Government!
This
is
eGovernment:

23. Copyright
©
Ibrahim
Elbadawi
From
eGovernment
to…
Smart
Government!
How
smart
government
is
different?
Doing
more
with
less!

24. Copyright
©
Ibrahim
Elbadawi
From
eGovernment
to…
Smart
Government!
How
smart
government
is
different?
Source:
whitehouse.gov
Transparency
ParPcipaPon
CollaboraPon
Open
Government

25. Copyright
©
Ibrahim
Elbadawi
From
eGovernment
to…
Smart
Government!
How
smart
government
is
different?
Source:
whitehouse.gov
Open
Government
Case
study:
Opening
up
TransportaPon
Data!
h/p://www.youtube.com/watch?v=kf2Kx5HhkGg

26. What
can
we
do?
Key
enablers
ü Leadership
support
ü Understanding
the
big
picture
ü High
ciKzen
readiness
ü InnovaKon-­‐driven
public
sector

27. What
can
we
do?
Key
steps
ü AcKonable
social
media
strategy
ü Corporate
social
media
policy
ü Business
and
cultural
changes
ü EducaKon
and
training
ü ConKnuous
learning
and
development

28. Doing
Business
in
a
Connected
World
Government!
Ibrahim
Ahmed
Elbadawi
Ibrahim.elbadawi@gmail.com
@iBadawi
Thanks!