May	  	  23,	  2013	  Ibrahim	  Ahmed	  Elbadawi	  (	  @iBadawi	  )	  	  eGovernment	  and	  Digital	  Media	  Consultant	...
Copyright © Ibrahim Elbadawi 2Message	  in	  a	  Tweet	  
Copyright © Ibrahim Elbadawi 3Message	  in	  a	  Tweet	  Source: Albayan.ae
Copyright © Ibrahim Elbadawi 4Current	  Trends	  Do you officially use social media to interact withcitizens about service...
Copyright © Ibrahim Elbadawi 5Current	  Trends	  62%Source: TheGovernmentSummit.aeDo you support using socialmedia in the ...
Copyright © Ibrahim Elbadawi 6Current	  Trends	  62%Source: TheGovernmentSummit.aeExpatsNo, Strongly DisagreeNo Opinion55%...
Copyright © Ibrahim Elbadawi 7Current	  Trends	  
Copyright © Ibrahim Elbadawi 862%Source: TheGovernmentSummit.aeExpatsNo, Strongly DisagreeNo Opinion55%20%8%13%3%53%17%11%...
Copyright © Ibrahim Elbadawi 9Missing	  OpportuniGes	  Govt.	  Core	  BusinessMedia	  &	  PRSocial	  Media
Copyright © Ibrahim Elbadawi 10Source: TheGovernmentSummit.aeKey	  OpportuniGes	 Key	  Threats	ü Reducing Costü Improvin...
Copyright © Ibrahim Elbadawi 11The	  Way	  Forward	  Key	  enablersü Leadership	  support	  ü High	  ci8zen	  readiness	...
Copyright © Ibrahim Elbadawi 12Ibrahim	  Ahmed	  Elbadawi	  eGovernment	  and	  Digital	  Media	  Consultant	  	  Contacts...
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Digital Media in UAE's Public Sector: Current Trends and Missing Opporunities

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My speech at the Digital Media Forum 2013 in Dubai. May 22-23

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Digital Media in UAE's Public Sector: Current Trends and Missing Opporunities

  1. 1. May    23,  2013  Ibrahim  Ahmed  Elbadawi  (  @iBadawi  )    eGovernment  and  Digital  Media  Consultant  Digital  Media  in  UAE’s  Public  Sector Trends  of  Usage  and  Missing  OpportuniGes  
  2. 2. Copyright © Ibrahim Elbadawi 2Message  in  a  Tweet  
  3. 3. Copyright © Ibrahim Elbadawi 3Message  in  a  Tweet  Source: Albayan.ae
  4. 4. Copyright © Ibrahim Elbadawi 4Current  Trends  Do you officially use social media to interact withcitizens about service design and deliver?YesNo62%38%Source: TheGovernmentSummit.ae
  5. 5. Copyright © Ibrahim Elbadawi 5Current  Trends  62%Source: TheGovernmentSummit.aeDo you support using socialmedia in the design and deliveryof public services?EmiratisExpatsYes, Strongly AgreeYes, but I’veconcernsNo, but I seebenefitsNo, Strongly DisagreeNo Opinion55%20%8%13%3%53%17%11%16%4%
  6. 6. Copyright © Ibrahim Elbadawi 6Current  Trends  62%Source: TheGovernmentSummit.aeExpatsNo, Strongly DisagreeNo Opinion55%20%8%13%3%53%17%11%16%4%How does your organization use social media?CrowdsourcingSharingInformationAnsweringInquiriesInteractionwithTopManagersPublicConsultationSurveyingthePublic48%48%31%28%24%3%
  7. 7. Copyright © Ibrahim Elbadawi 7Current  Trends  
  8. 8. Copyright © Ibrahim Elbadawi 862%Source: TheGovernmentSummit.aeExpatsNo, Strongly DisagreeNo Opinion55%20%8%13%3%53%17%11%16%4%How does your organization use social media?CrowdsourcingSharingInformationAnsweringInquiriesInteractionwithTopManagersPublicConsultationSurveyingthePublic48%48%31%28%24%3%Missing  OpportuniGes  
  9. 9. Copyright © Ibrahim Elbadawi 9Missing  OpportuniGes  Govt.  Core  BusinessMedia  &  PRSocial  Media
  10. 10. Copyright © Ibrahim Elbadawi 10Source: TheGovernmentSummit.aeKey  OpportuniGes Key  Threats ü Reducing Costü Improving Qualityü Offering Citizen-OrientedServicesü Sharing InaccurateInformationü Reputation IssuesMissing  OpportuniGes  
  11. 11. Copyright © Ibrahim Elbadawi 11The  Way  Forward  Key  enablersü Leadership  support  ü High  ci8zen  readiness  ü Innova8on-­‐driven  public  sectorKey  stepsü Social  media  as  a  philosophy  not  a  “tool”  ü Ac8onable  social  media  strategy  ü Business  and  cultural  changes  
  12. 12. Copyright © Ibrahim Elbadawi 12Ibrahim  Ahmed  Elbadawi  eGovernment  and  Digital  Media  Consultant    Contacts:  @iBadawi  Ibrahim.elbadawi@gmail.com    Thanks!  

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