The Future of the IT Service Firm

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The Future of the IT Service Firm

  1. 1. The Future of the IT Service Firm The Changing Landscape of the IT Consultancy World JCF 12/05/2010
  2. 2. “ The creation of value for organisations – through improved performance, achieved by providing objective advice and implementing business solutions” (MCA) Consulting
  3. 4. THE STORY SO FAR <ul><li>The Time Line </li></ul>
  4. 6. WHERE ARE WE NOW <ul><li>The Time Line </li></ul>
  5. 7. Something as a Service IAAS SAAS PAAS Google Apps
  6. 8. WHERE ARE WE GOING <ul><li>The Time Line </li></ul>
  7. 9. Commodity IT Accountability No CAPEX Enterprise Grade Systems for SME and Below Public Cloud Private Cloud Internal Subscription Subscription
  8. 10. IMPACT ON THE CLIENT <ul><li>Impact’s </li></ul>
  9. 11. Opportunity IT as a Enabler A strategic function Easy Set up of Projects
  10. 12. Internal IT <ul><li>Reduced Risk </li></ul><ul><li>SME with corporate infrastructure </li></ul><ul><li>Technology being an enabler </li></ul><ul><li>Monthly cash flow </li></ul><ul><li>Technology for projects scaling up and down on demand </li></ul><ul><li>More reliance on external resource </li></ul><ul><li>Fast Lead Time </li></ul>
  11. 13. Public, Private, Traditional, Hybrid, PCI
  12. 14. IMPACT ON THE CONSULTING FIRM <ul><li>Impact’s </li></ul>
  13. 15. Client Stack
  14. 16. Clients A Trust Relationship Education and Support
  15. 17. <ul><li>  Customers are not dependent on us – We are dependent on them. </li></ul><ul><li>They are not an interruption of our work – they are the purpose of it. </li></ul><ul><li>They are doing us a favour by giving us the opportunity. </li></ul><ul><li>Customers are our passports to success – without them we cannot get there. </li></ul>CWL
  16. 18. “ I want some one to share the risk and the reward””
  17. 19. Many clients and consultancies are now sharing the rewards as well as the risks of a project, rather than simply contracting for time and materials, and more “value based” methods of pricing are being used. (MCA) A Change in Fees
  18. 20. How will the Offerings be Built <ul><li>Lower Stack provided by centralised resource (in most cases not internal) </li></ul><ul><li>IP and offerings developed on top of IAAS and PAAS </li></ul><ul><li>More Risk based offerings (subscription or reward) </li></ul><ul><li>Defined Value propositions </li></ul>
  19. 21. How the company will be staffed <ul><li>Increase in Solution Architect </li></ul><ul><li>Niche Specialists </li></ul><ul><li>Few if any below the App Layer </li></ul>
  20. 22. IP and service around sub providers More client facing staff

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