PAGE 1 • PSO MASTER CLASS SERIES
COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
Better Business
Performance for
Profession...
PAGE 2 • PSO MASTER CLASS SERIES
COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
The Value of the Knowledge Hub
Gain a Head...
PAGE 3 • PSO MASTER CLASS SERIES
COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
A Systematic Approach to Knowledge
Sharing...
PAGE 4 • PSO MASTER CLASS SERIES
COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
Accelerate end-user adoption
Applying soci...
PAGE 5 • PSO MASTER CLASS SERIES
COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
5 Ways to Drive Knowledge Through Continuo...
PAGE 6 • PSO MASTER CLASS SERIES
COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
Centralise Communication and
Documents
You...
PAGE 7 • PSO MASTER CLASS SERIES
COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
Keep the Team Informed and Up-to-
Date
One...
PAGE 8 • PSO MASTER CLASS SERIES
COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
Draw on Previous Experience
Been there? Se...
PAGE 9 • PSO MASTER CLASS SERIES
COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
Share Knowledge and Best Practice
Deliver ...
PAGE 10 • PSO MASTER CLASS SERIES
COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
Cope with Change
Avoid Crisis Management ...
PAGE 11 • PSO MASTER CLASS SERIES
COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
Empowering the Business
The Role of Techn...
PAGE 12 • PSO MASTER CLASS SERIES
COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
Increasing Client Satisfaction, Increasin...
PAGE 13 • PSO MASTER CLASS SERIES
COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
Summary – The Power of Collective Intelli...
PAGE 14 • PSO MASTER CLASS SERIES
COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
Useful Resources
INCLUDES: Supporting
whi...
PAGE 15 • PSO MASTER CLASS SERIES
COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
Take a Free 15 Day
Trial Today
• Easy to ...
PAGE 16 • PSO MASTER CLASS SERIES
COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
Questions and
Answers
Thank You
Email: on...
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How to create a platform to share knowledge, drive continuous collaboration, and nurture innovation

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This presentation explores how to harness the collective knowledge that exists in a professional services organisation by employing a software platform that makes it not only possible but makes it easy and instinctive for your users to collaborate.

Driving the competitive edge depends on creating ever more insightful and effective solutions for your clients; seeing things afresh and differently and giving your clients the capabilities to enhance their own services and operations. Innovation isn’t about the eureka moment; it’s about creating an atmosphere that encourages creative thinking and that feeds that thinking with all the stimulus required to trigger better conceptualization and deeper thinking. So throughout todays webinar we are going to look at five ways of nurturing innovation – putting in support and facilitation mechanisms that support the processes.


As we saw in the last part of the PSO Master Class Series. Professional services companies can raise project standards by applying a number of principles of standardization. These principles are the same for any size of company, from the small and medium enterprise, up to the larger corporate. So, we’re looking at frameworks that can support better project performance which drives overall better business performance for every type of service delivery.

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How to create a platform to share knowledge, drive continuous collaboration, and nurture innovation

  1. 1. PAGE 1 • PSO MASTER CLASS SERIES COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS Better Business Performance for Professional Services Organisations Creating a platform to share knowledge, drive continuous collaboration, and nurture innovation
  2. 2. PAGE 2 • PSO MASTER CLASS SERIES COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS The Value of the Knowledge Hub Gain a Head Start  Establish practical parameters to maximise innovative thinking  Reduce time taken to solve problems afresh every time  Maximise project profitability  Access core project information  Enable more effective service delivery Insights Experience Innovation
  3. 3. PAGE 3 • PSO MASTER CLASS SERIES COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS A Systematic Approach to Knowledge Sharing Ensure Confidence  Eradicate weak links  Drive cynicism out of the business  Ensure that the project schedule defines the time spent on problem resolution  Leverage existing solutions when project parameters dictate  Ensure data is available in real time to encourage best practice Central Repository Documents Templates Plans Discussions Lessons Learned Status Reports Issue Resolutions
  4. 4. PAGE 4 • PSO MASTER CLASS SERIES COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS Accelerate end-user adoption Applying social networking and collaboration features and functions in a PPM context within an execution-side PPM deployment can aid or accelerate daily end-user adoption of the PPM system, because it can curb the tendencies of project team members to go outside the PPM system Gartner Magic Quadrant for Cloud-Based Project and Portfolio Management Services (2012)
  5. 5. PAGE 5 • PSO MASTER CLASS SERIES COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS 5 Ways to Drive Knowledge Through Continuous Collaboration More Collaboration = More Innovation = More Collaboration  Keep all project communications and documents in one place  Ensure the entire team is kept up to date with project status  Easily draw on previous experience for project planning and service delivery  Share knowledge as it is generated – and instil a learning culture  Cope with Change – become an agile and responsive team
  6. 6. PAGE 6 • PSO MASTER CLASS SERIES COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS Centralise Communication and Documents You Need It? You’ve Got It.  Ready reference to all docs and communications  No wasted time in directionless searching  Version control & communication history  Better time management  More insights
  7. 7. PAGE 7 • PSO MASTER CLASS SERIES COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS Keep the Team Informed and Up-to- Date One Vision – One Direction  Understand project status  Realign new inputs to main workflow  Share the vision  Maintain the direction  Manage workloads
  8. 8. PAGE 8 • PSO MASTER CLASS SERIES COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS Draw on Previous Experience Been there? Seen it? Done it?  Estimate and plan accurately  Case studies prove repeatable solutions and expertise  Apply the evidence  Avoid the knowledge silo  Become a ‘learning organisation’
  9. 9. PAGE 9 • PSO MASTER CLASS SERIES COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS Share Knowledge and Best Practice Deliver Best. Better  Document new solutions and approaches  Make available to all team members  Make available at all locations; any device, anywhere  Elevate team performance  Provide implicit learning opportunities
  10. 10. PAGE 10 • PSO MASTER CLASS SERIES COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS Cope with Change Avoid Crisis Management and Stay On Track  Incorporate fresh requirements and evolving briefs  Integrate control across all projects  Respond in an informed fashion  Assess the impact of change and manage customer expectations  Keep your team connected
  11. 11. PAGE 11 • PSO MASTER CLASS SERIES COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS Empowering the Business The Role of Technology • Professional Services Automation (PSA) improves: – Control – Visibility – Accuracy – Insight • Overcome resistance to admin by making compliance easy Control Visibility Insight Accuracy
  12. 12. PAGE 12 • PSO MASTER CLASS SERIES COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS Increasing Client Satisfaction, Increasing Profitability
  13. 13. PAGE 13 • PSO MASTER CLASS SERIES COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS Summary – The Power of Collective Intelligence The company that works together grows together…  Keep all project communications and documents in one place  Ensure the entire team is kept up to date with project status  Easily draw on previous experience for project planning and service delivery  Share knowledge as it is generated – and instil a learning culture  Cope with Change
  14. 14. PAGE 14 • PSO MASTER CLASS SERIES COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS Useful Resources INCLUDES: Supporting whitepapers, Webinars, PSO Insight blog and FREE trial of KeyedIn Projects Visit: www.keyedinpso.com
  15. 15. PAGE 15 • PSO MASTER CLASS SERIES COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS Take a Free 15 Day Trial Today • Easy to adopt, easy to use • Intuitive • Minimise IT cost and deployment effort • Delivery is backed by impressive Service Level Agreements • Interfaces with ERP, CRM or financial/accounting software
  16. 16. PAGE 16 • PSO MASTER CLASS SERIES COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS Questions and Answers Thank You Email: ondemand@keyedin.com Web: www.keyedin.com/keyedinprojects Twitter: @keyedinprojects

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