PAGE 1 • PRESENTATION TITLE
COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
Better Business
Performance for
Professional
Se...
PAGE 2 • PSO MASTER CLASS SERIES
COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
Seven Key Factors Driving Project Success
...
PAGE 3 • PSO MASTER CLASS SERIES
COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
Increasing Client Satisfaction and
Profita...
PAGE 4 • PSO MASTER CLASS SERIES
COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
Key Challenges
Resource
Management
Match t...
PAGE 5 • PSO MASTER CLASS SERIES
COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
The Execution Gap
PAGE 6 • PSO MASTER CLASS SERIES
COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
The Benefits of Professional Services Auto...
PAGE 7 • PSO MASTER CLASS SERIES
COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
Control. Visibility. Insight.
PAGE 8 • PSO MASTER CLASS SERIES
COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
The Best and the Rest
On Time
The top pres...
PAGE 9 • PSO MASTER CLASS SERIES
COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
Enhancing Project Planning and Service
Del...
PAGE 10 • PSO MASTER CLASS SERIES
COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
Underpinning
Effective Service
Delivery
PAGE 11 • PSO MASTER CLASS SERIES
COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
Underpinning Effective Service Delivery
C...
PAGE 12 • PSO MASTER CLASS SERIES
COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
Driving Project
Performance
PAGE 13 • PSO MASTER CLASS SERIES
COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
Driving Project Performance
Raising Proje...
PAGE 14 • PSO MASTER CLASS SERIES
COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
Manage Resources
More Strategically
PAGE 15 • PSO MASTER CLASS SERIES
COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
Manage Resources More Strategically
Bette...
PAGE 16 • PSO MASTER CLASS SERIES
COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
Improving
Knowledge
Management and
Innova...
PAGE 17 • PSO MASTER CLASS SERIES
COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
Knowledge Management and Innovation
Manag...
PAGE 18 • PSO MASTER CLASS SERIES
COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
Assuring Project
Profitability
PAGE 19 • PSO MASTER CLASS SERIES
COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
Assuring Project Profitability
Taking the...
PAGE 20 • PSO MASTER CLASS SERIES
COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
Enabling Flexible
Resourcing
PAGE 21 • PSO MASTER CLASS SERIES
COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
Enabling Flexible Resourcing
Bringing New...
PAGE 22 • PSO MASTER CLASS SERIES
COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
Employee Utilisation
Enhancing Project
Co...
PAGE 23 • PSO MASTER CLASS SERIES
COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
Enhancing Project Cost Control
Exploring ...
PAGE 24 • PSO MASTER CLASS SERIES
COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
A Flexible Agile Solution
PAGE 25 • PSO MASTER CLASS SERIES
COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
Summary – The Beauty of Simplicity
Greate...
PAGE 26 • PSO MASTER CLASS SERIES
COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
Useful Resources
INCLUDES: Supporting whi...
PAGE 27 • PSO MASTER CLASS SERIES
COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
Take a Free 15 Day
Trial Today
• Easy to ...
PAGE 28 • PSO MASTER CLASS SERIES
COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
Questions and
Answers
Thank You
Email: on...
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Understanding the 7 Key Factors which drive successful Project Management in Professional Services

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This presentation focuses on the 7 key factors that drive the success of professional services project delivery, including:

Underpinning Effective Service Delivery by keeping your service delivery in synchronization with customer demands – helping you to better cope with change.

Driving improved Project Performance by standardising the way projects are managed and reported on, through a standard set of processes and tools.

Managing Resources more Strategically by providing the visibility needed to make smarter resourcing decisions - focusing on the long term demand for resource and your resource capability rather than solely focusing on short term resource utilisation. For example, how you look at individual workloads to marry them against long term engagements, your pipeline and business objectives. Making sure that you maximise chargeability, minimise downtime and make sure you make the correct recruitment or training decisions.

Improving Knowledge Management and Innovation is a great platform of opportunity for professional services organisations across the board. The more you can disseminate the knowledge and experience you have within the company, across the company, the more your whole organisation continues to raise its standards of excellence. There are solutions that can make this happen as a matter of course. You can’t just depend on colleagues to give up time to pass on all their own insights but at the same time there are enormous economies of scale to be gained if you can benchmark approaches to similar projects and not have to start from scratch every time.

Assuring Project Profitability. Improved reporting…keeping track of financials– logging expenses early, regular reviews of costs, are all key aspects of delivering profitable projects. Attention to detail makes a big differences in this area and it’s not something that should be left unstructured. There was a 2012 study which revealed how gross project margins in excess of 60% are possible when every single cost is captured and billed and when resources are systematically managed. The study also showed how project yields can drop to single digits, or go negative when apparently unimportant aspects of project management are allowed to slip.

Enabling Flexible Resourcing. Do you really make the best use of staff time, all the time? The most successful professional services organisations are those with the most billable time per capita.

Better Project Cost Control is an area that arches over all other project management elements and dictates how you deploy your resources, what business you can realistically plan for, and basically the financial sense it makes for you to be involved with certain clients on certain projects.

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Understanding the 7 Key Factors which drive successful Project Management in Professional Services

  1. 1. PAGE 1 • PRESENTATION TITLE COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS Better Business Performance for Professional Services Organisations How to increase client satisfaction and increase profitability through efficient project management
  2. 2. PAGE 2 • PSO MASTER CLASS SERIES COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS Seven Key Factors Driving Project Success Key drivers for successful Project Management 1. Underpinning Service Delivery 2. Driving Project Performance 3. Manage Resources More Strategically 4. Knowledge Management and Innovation 5. Assuring Project Profitability 6. Enabling Flexible Resourcing 7. Enhancing Project Cost Control
  3. 3. PAGE 3 • PSO MASTER CLASS SERIES COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS Increasing Client Satisfaction and Profitability Make a difference by being different But reaching the ultimate goal can be restrained by factors such as: • Smaller budgets • Squeezed margins • Faster time to market • Payment by results – outcome-based projects • Changing scopes • Legislation/regulations/globalisation/standardisation
  4. 4. PAGE 4 • PSO MASTER CLASS SERIES COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS Key Challenges Resource Management Match the right resource to the right opportunity Project Management Managing deliverables closely requires process Billings Timeliness, completeness, accuracy, transparency
  5. 5. PAGE 5 • PSO MASTER CLASS SERIES COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS The Execution Gap
  6. 6. PAGE 6 • PSO MASTER CLASS SERIES COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS The Benefits of Professional Services Automation (PSA)
  7. 7. PAGE 7 • PSO MASTER CLASS SERIES COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS Control. Visibility. Insight.
  8. 8. PAGE 8 • PSO MASTER CLASS SERIES COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS The Best and the Rest On Time The top pressure [faced by project managers] is customers frequently changing their minds mid project (41%). Professional services project managers can end up wasting time and, most importantly, scarce resources to meet vacillating customer demands. Aberdeen Group – Project Management in Professional Services 77%= Industry average 89% On Budget 86%= Industry average 94%
  9. 9. PAGE 9 • PSO MASTER CLASS SERIES COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS Enhancing Project Planning and Service Delivery Control Visibility The Role of Technology • Service Delivery • Project Performance • Resource Management • Cost Control • Project Profitability • Employee Utilisation • Collaboration • Reporting/Analytics
  10. 10. PAGE 10 • PSO MASTER CLASS SERIES COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS Underpinning Effective Service Delivery
  11. 11. PAGE 11 • PSO MASTER CLASS SERIES COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS Underpinning Effective Service Delivery Coping with Change  Prepare for change, with improved project scoping and planning  Spot potential issues with comprehensive visibility of every detail  Assess the impact of change and manage customer expectations  Keep your team connected
  12. 12. PAGE 12 • PSO MASTER CLASS SERIES COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS Driving Project Performance
  13. 13. PAGE 13 • PSO MASTER CLASS SERIES COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS Driving Project Performance Raising Project Standards  Standardise Project Planning  Standardise Time and Expense logging  Standardise Risk Management  Standardise Contract Management and Billing  Standardise Project status reporting
  14. 14. PAGE 14 • PSO MASTER CLASS SERIES COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS Manage Resources More Strategically
  15. 15. PAGE 15 • PSO MASTER CLASS SERIES COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS Manage Resources More Strategically Better Managed Resources Deliver Better Results  See who’s working where, when  Plan around existing commitments  Cope with change  Pick projects you can deliver  Match your workforce to your workload
  16. 16. PAGE 16 • PSO MASTER CLASS SERIES COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS Improving Knowledge Management and Innovation
  17. 17. PAGE 17 • PSO MASTER CLASS SERIES COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS Knowledge Management and Innovation Managing Knowledge for Continuous Collaboration  Keep all project communications and documents in one place  Ensure the entire team are kept up to date with project status  Easily draw on previous experience for project planning and service delivery  Share knowledge as it is generated and instil a learning culture
  18. 18. PAGE 18 • PSO MASTER CLASS SERIES COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS Assuring Project Profitability
  19. 19. PAGE 19 • PSO MASTER CLASS SERIES COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS Assuring Project Profitability Taking the Element of Chance Out of Profitable Project Delivery  Track every detail, against every project  Provide a single source of the truth  Monitor budgets and cope with change  Ensure accurate, timely invoicing  Set alerts
  20. 20. PAGE 20 • PSO MASTER CLASS SERIES COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS Enabling Flexible Resourcing
  21. 21. PAGE 21 • PSO MASTER CLASS SERIES COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS Enabling Flexible Resourcing Bringing New Levels of Agility to Managing Employee Utilisation  Plan around existing commitments and previous experience  Monitor employee utilisation and project costs  Keep the whole team updated on project progress  Take an organisation-wide view to redeploying staff  Drive employee satisfaction
  22. 22. PAGE 22 • PSO MASTER CLASS SERIES COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS Employee Utilisation Enhancing Project Cost Control
  23. 23. PAGE 23 • PSO MASTER CLASS SERIES COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS Enhancing Project Cost Control Exploring the True Cost of Project Administration  Automate everyday tasks like status reporting  Simplify change management  See potential issues earlier  Minimise errors  Focus on process improvement empower project teams and staff across the business
  24. 24. PAGE 24 • PSO MASTER CLASS SERIES COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS A Flexible Agile Solution
  25. 25. PAGE 25 • PSO MASTER CLASS SERIES COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS Summary – The Beauty of Simplicity Greater Client Satisfaction and Profitability Through Better Project Management  Manage customer change and drive business momentum  Synchronise your actions through best-in-class service delivery  Raise project standards by leveraging your experience  Share knowledge and expertise to enrich outcomes  Increase profitability with tighter cost control and improved visibility  Maximise employee utilisation to reduce costs and gain synergies  Deploy project automation tools to attain best-in-class project delivery
  26. 26. PAGE 26 • PSO MASTER CLASS SERIES COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS Useful Resources INCLUDES: Supporting whitepapers, Webinars, PSO Insight blog and FREE trial of KeyedIn Projects Visit: www.keyedinpso.com
  27. 27. PAGE 27 • PSO MASTER CLASS SERIES COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS Take a Free 15 Day Trial Today • Easy to adopt, easy to use • Intuitive • Minimise IT cost and deployment effort • Delivery is backed by impressive Service Level Agreements • Interfaces with ERP, CRM or financial/accounting software
  28. 28. PAGE 28 • PSO MASTER CLASS SERIES COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS Questions and Answers Thank You Email: ondemand@keyedin.com Web: www.keyedin.com/keyedinprojects Twitter: @keyedinprojects

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