Flower Of Service (Jet Airways)

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  • AAI – Airports Authority of Indiap.a – per annum
  • Flower Of Service (Jet Airways)

    1. 1. Flower of Service Model(JET AIRWAYS)<br /> Presented By:<br /> Group 3<br />
    2. 2. Airline Industry in India<br />454 airports and airstrips <br /> 127 are owned & operated by Airport Authority of India (AAI).<br /><ul><li>16 - international, 7 custom airports, 28 civil enclaves.
    3. 3. Scheduled domestic air services - available from 82 airports
    4. 4. Private airlines account for around 75 per cent share of the domestic aviation market.</li></ul>Domestic airlines flew 3.67 million passengers in August 2009, as against 2.92 million in the corresponding period last year—an increase of 26 per cent. <br />Growth Rate Projections (for next 5 yrs)<br />15% p.a (Passenger Traffic)<br />11.4% p.a (Cargo Traffic)<br />
    5. 5. Founded in 1993, Chairman - Mr.NareshGoyal<br />Head Quatersin Mumbai<br />Country’s second largest international airline<br />Largest domestic airline .<br />Operates over 400 daily flights to 68 destinations worldwide<br />Primary base - Mumbai&apos;s ChaatrapathiShivaji Airport Secondary hubs – Bangalore, Chennai, Delhi, Hyderabad, Kolkata and Pune.<br />April,2007 - Acquired Air Sahara - JetLite<br />JetLiteintegrated into Jet Airways<br />Jet Airways<br />
    6. 6. Information<br />Consultation<br />Payment<br />Order-taking<br />Billing<br />Hospitality<br />Exceptions<br />Safekeeping<br />Flower of Service<br />Core<br />Product<br />
    7. 7. INFORMATION<br />Regarding the organization, flight schedules, availability, ticket fares, promotional schemes, etc.<br /><ul><li>Through website, call service, sms, various ads (newspaper, magazines, television), employees (Marketing, Sales & Reservation employees ), JetWings (in-flight magazine), </li></li></ul><li>Regarding the choices of class, routes to a destination & special menus for frequent fliers.<br />CONSULTATION<br />
    8. 8. Booking - through phones, fax and internet.<br />Ticket Office, Call Centers, Company Website & Agents.<br />ORDER TAKING<br />
    9. 9. Most important differentiating factor (from ticket booking to post flight help)<br />HOSPITALITY<br />
    10. 10. Luggage & Children<br />SAFEKEEPING<br />
    11. 11. Special requests reg. meal preferences, special amenities for elderly people or children, medical needs etc.<br />EXCEPTIONS<br />
    12. 12. - Charges split, E-mail bills etc.<br />BILLING<br />
    13. 13. Credit card, Travellers cheque, Special payment privileges for frequent fliers.<br />PAYMENT<br />
    14. 14. THANK YOU.<br />

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