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Change Knowledge Management


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Change Knowledge Management
Presentations By Rajendran Ananda Krishnan,

Published in: Business, Technology

Change Knowledge Management

  1. 1. CHANGE AND KNOWLEDGE MANAGEMENT Rajendran Ananda Krishnan
  2. 2. Change
  3. 3.
  4. 4. Change You cannot step into the same river twice. The art of progress is to preserve order amid change and to preserve change amid order. To exist is to change, to change is to mature, to mature is to go on creating oneself endlessly Change is moving away from status quo To replace with another.
  5. 5. CHANGE  The process of becoming different.  To make or become different, give or begin to have a different form. Example: Japan  Dissatisfaction with the old and belief in the new.
  6. 6. Need Organizations which either fail to understand need for change or are inept in their ability to deal with the change will fade and fall behind, if they survive at all- Kanter.
  7. 7. Some notable changes Globalization of markets Technological changes Changing customer preferences Organizational restructuring Changing workforce
  8. 8. Implications Changes can be visualized at three levels:’ Individual Group level Organizational level
  9. 9. How people experience change 1Shock 2Refusal 3Rational understanding 4Emotional acceptance 5Exercising 6Realization 7integration 7Perceived 2Competence 6 3 5 1 4 hings time
  10. 10. Personal change
  11. 11. What is personal change Personal change refers to changes in our behavioral patterns, attitudes, skill and knowledge. Personal change can occur at intellectual and emotional level. Examples of personal change: in marital status, health, status, career, Personal habits, relationships, relocation, skill and knowledge etc.
  12. 12. Pace of personal change dependson five factors Safety-feeling secure before trying something new Specificity -need to start small and be specific Age- one may be less able to adapt as one gets older Time- allows one to break old habits Attitude- one’s belief that he/she can’t change.
  13. 13. Process of personal change Thinking and self reflection are the prerequisites of personal change Personal change happens in stages We can not achieve all our personal change goals at once Growth, behavioral change, skill development follow a cyclical pattern Personal change is difficult because it takes time and effort.
  14. 14. Process of personal change Changing Change thinking and behavior Change habits and tendencies Relearning Unlearning Continuous Reinforce changes Create felt need for change feedback Evaluate changesManage resistance to change Modify changes Allow the time necessary Institutionalize change Encourage continuous improvement hings
  15. 15. Step I-Unlearning-The motivation toaction Before we can change there has to be motivation to do so. We experience personal inertia Motivation to change can overcome inertia Personal change calls for time and effort and hence it needs great energy We have to feel the need to change to generate momentum to change
  16. 16. Step I-Unlearning-The motivation toaction The process for personal change begins when we are dissatisfied with what is going on in our lives. It starts when we think that what we are doing, thinking or feeling is not right. The felt need for change and motivation to change can overcome the resistance to change Personal change starts with unlearning as what we have learnt in the past is no longer working for us
  17. 17. Step II-The process of transformation Concrete experienceTesting implications Observations andOf concepts in new reflections situations Formation of abstract Concepts and generalizations hings
  18. 18. Step II-The process of transformation Understand and learn new concepts, behaviors or ideas This is possible through self reflection Practice new behaviors See the effects and consequences Reinforce
  19. 19. Step III-Relearning Continue to practice the new habits and skills and overcome resistance completely Continue till the change is internalized Maintain personal journals or personal diaries which helps in understanding what we thought, did and what we wanted to do. Record critical incidents of success and failures to evaluate our changes
  20. 20. Step IV-Institutionalize change Make personal development a habit Strive for continuous improvement Personal change and development is TQM for an individual as Organizational change is TQM for an organization.
  21. 21. Some of the things you might wish tochangeFROM TO Being unhappy  Being happy Hating others  Loving others Wasting time  Utilizing time Stress  Relaxation Being suspicious  Trusting others Being rigid  Being flexible Distorted self awareness  Accurate self awareness Negative thinking  Positive thinking
  22. 22. Some of the things you might wish tochange Unwanted emotional reactions --> Empowering emotions Limited choices --> Flexibility Physical illness --> Health Imbalances --> Balance Mysteries --> Awarenesses Negative attitudes --> Positive outlook Passivity --> Action
  23. 23. Importance of personal change Personal change is essence of self development and growth of an individual. It helps us to identify where we are and where we want to go? Personal change is needed for personal growth If we do not change we cannot survive in the changing environment. Society and organizations transform continuously and we need to accept these changes and change ourselves accordingly
  24. 24. Key Points in Successfulpersonal Change The hardest thing to change is a hardening of attitudes; nothing kills change faster than attitudes that resist it. Failure stems from two sets of works: "I can’t" and "Yes, but…" Those adept at change don’t reject good advice just to prove they aren’t being controlled by those who give it.
  25. 25. Key Points in Successfulpersonal Change Complaining is good if it isn’t a substitute for action – but often it is. High self-esteem results from making small positive changes in spite of fear. Confidence comes from conquering fear of change. Unexpected pain can result from huge setbacks