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5 Keys to Delivering Storage-as-a-Service Without Losing Control

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Learn how to deliver storage-as-a-service within your organization to improve end user satisfaction, all while maintaining control of your storage environment. Presentation given at NetApp Insight event, November 2012.

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5 Keys to Delivering Storage-as-a-Service Without Losing Control

  1. 1. Ron Smith, VP Sales & Marketing iWave Software NetApp Insight session #MG-2-711Copyright© 2012 iWave Software. All Rights Reserved 1
  2. 2. Why Change Storage Admin Status Quo?  Growth in storage demands  Maturing Storage Admin population  Change in user expectations: magnifying need to reduce provisioning times  Deployment of private cloud initiatives  Increase in CIO “IT-as-a-Service” initiativesCopyright© 2012 iWave Software. All Rights Reserved 2
  3. 3. What is Storage-as-a Service (STaaS)?  Users request storage services via self- service portal  Storage services are fully automated  Can be “Private” or “Public”  Private “Storage Clouds” – Leverage your existing storage assets – Hosted from your secure data centerCopyright© 2012 iWave Software. All Rights Reserved 3
  4. 4. Storage-as-a Service: a “Win” for Users  Mirrors consumer behavior from public storage cloud services  Reduces provisioning times from:  Empowers users to request own storageCopyright© 2012 iWave Software. All Rights Reserved 4
  5. 5. Storage-as-a-Service: “Win” for Storage Admins  Offloads and automates routine storage administration tasks  Automates the tracking of storage consumption to storage users  Scales existing storage admin staff to meet growth rate in storage  Enables storage support staff to evolve into new “IT-as-a-Service” initiativeCopyright© 2012 iWave Software. All Rights Reserved 5
  6. 6. So What’s Holding StaaS Back?  Fear of loss of control  Complex, heterogeneous storage infrastructure  Organizational boundaries and politics  Complex processes: scripts, CLIs and tribal knowledge  Integration of ITSM tools and processes  Lack of vendor & product standards  Fear of changeCopyright© 2012 iWave Software. All Rights Reserved 6
  7. 7. 5 Keys: Delivering Storage-as-a-Service Determine the scope for your Storage-as-a-Service project Choose the right storage automation platform Define & implement storage policies to maintain control Establish a continuous “Storage-as-a-Service” process Integrate StaaS into your existing ITIL processesCopyright© 2012 iWave Software. All Rights Reserved 7
  8. 8. #1: Scope Your StaaS Offering Process Candidates for Identify storage tasks that can be STaaS Offering automated based on:  Frequency • Storage Provisioning  Complexity • Storage Replication  Routine/Mundane • Data Protection  Cost • Data Migration  Impact (if done wrong)Copyright© 2012 iWave Software. All Rights Reserved 8
  9. 9. Typical Storage Provisioning Process Find Best •Performance Available •Change Approval Provision •User Notification •Capacity Storage •Scheduling Storage •Chargeback •Compatibility •Maint. Windows •Asset Mgmt •Usage Profile •Resource •Data Protection •Tier/ Service Reservation •Storage Provisioning Level •Fabric Configuration •Storage Array Complete Analyze •Host Configuration •Device Group Request Storage •Application •Device Type Approve & Configuration Request •Data Path Schedule Typical storage provisioning processes takes 3 – 25 business days in large organizationsCopyright© 2012 iWave Software. All Rights Reserved 9
  10. 10. Admin Time Spent on Provisioning Find Best Available Provision Storage Storage Complete Analyze Request Storage Approve & Request Schedule Typical storage provisioning processes takes 3 – 25 business days in large organizationsCopyright© 2012 iWave Software. All Rights Reserved 10
  11. 11. #2: Choose Right Storage Automation Platform • Self-service • Rules engine • Execute automated • RESTful API storage services • Web-based • Matches storage w/ • Drives every service storage requests • Change control in the catalog • Multi-tenant • Works with different • Maintenance windows • Ability to integrate • Role-based arrays, fabric, hosts with 3rd party portals, access control • Preview & roll-back IT automation tools, etc.Copyright© 2012 iWave Software. All Rights Reserved 11
  12. 12. #3 – Define & Implement Intelligent Policies Application/Host Requirements Storage Attributes • Storage admins set selection policies • Finds right storage to • Infrastructure fulfill automated storage request • Disk speed, type etc. • Performance • Automatically chooses • Data Protection the best “device group” (RAID, Snapshots, • ASPs refine the set of Replication) candidate device groups • Acceptability • Algorithm uses service levels as input to select the best device groupCopyright© 2012 iWave Software. All Rights Reserved 12
  13. 13. #3 – Execute Services to Help You Maintain Control • Executes automated storage services • Performs pre-condition checks • Supports rollback to “last known good state” in event of failure • Uses standardized execution plans – XML Documents – Defines pre-condition checks, execution & rollback – Enables storage admin modification • Change control set on per service basis & integrates with service desk tools • Operates within maintenance windowsCopyright© 2012 iWave Software. All Rights Reserved 13
  14. 14. #4 – Components for Policy SelectionCopyright© 2012 iWave Software. All Rights Reserved 14
  15. 15. #4: Establish Continuous StaaS Process Select storage automation solution Incorporate Identify storage feedback for profiles & improvement processes Develop Get Feedback automation services w/SDK Deploy Storage AutomationCopyright© 2012 iWave Software. All Rights Reserved 15
  16. 16. #4: Establish Continuous StaaS Process Identify storage profiles & processes Incorporate Develop feedback for automation improvement services w/SDK Storage-as-a-Service Process Deploy Storage Get Feedback AutomationCopyright© 2012 iWave Software. All Rights Reserved 16
  17. 17. #4 - Storage Automation Workflow New services and adapters using Storage Administrators control via SDK. New objects are created, execution plans & policies in an Self-service portal managed by execution plans. admin consoleCopyright© 2012 iWave Software. All Rights Reserved 17
  18. 18. #5:Integrate Staas with ITIL Processes CMDB IT & Business Management Change Approvals & Monitoring ManagementCopyright© 2012 iWave Software. All Rights Reserved 18
  19. 19. Deliver Storage-as-a-Service Scope your Storage-as-a-Service project + Choose the right storage automation platform + Define & implement storage policies to maintain control + Establish continuous StaaS process + Integrate StaaS into existing ITIL processes Happy Happy Storage Users AdminsCopyright© 2012 iWave Software. All Rights Reserved 19
  20. 20. Copyright© 2012 iWave Software. All Rights Reserved 20
  21. 21. iWave Software Resources Ron Smith +1 469.287.5889, rsmith@iwavesoftware.com Julius Clayton +44 20 7492 1980, jclayton@iwavesoftware.com www.iwavesoftware.comCopyright© 2012 iWave Software. All Rights Reserved 21
  22. 22. Copyright© 2012 iWave Software. All Rights Reserved 22

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