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Nahha Course Catalog (2)

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Nahha Course Catalog (2)

  1. 1. Brought to you by Course Catalog Native Hawaiian Hospitality Association’s Supported by CourseCatalog_072815.indd 1 8/21/15 1:53 PM
  2. 2. The Native Hawaiian Hospitality Association is dedicated to promoting and perpetuating the thriving culture that encompasses vast history, extensive knowledge, spiritual depth, relevant values, and natural treasures of Hawai’i and its’ people. NaHHA was founded in 1997 by George S. Kanahele, Kenneth Brown and other Native Hawaiian professionals to address concerns about how Native Hawaiians and Hawaiian culture were perceived and represented in tourism. They determined that, in order to have greater success in improving tourism and honoring Hawaiian culture and its people, they would need support. In 1997, they called a small group of Native Hawaiians together to form NaHHA, a 501 (c)(3) private nonprofit. NaHHA advocates for the development and advancement of Native Hawaiians in tourism as our best investment in future leaders and in the perpetuation of authentic culture in the industry. We promote Hawaiian culture in the tourism industry through consulting and educating, developing and implementing effective communication tools, conducting research, and providing project support and coordination. Working to better connect the Hawaiian community and the tourism industry, NaHHA has formed alliances with various Hawaiian organizations and nonprofits, artists and cultural practitioners, and with tourism associations, hotels and private businesses. These connections and alliances have gained NaHHA recognition as lead agency for the Hawaiian Culture Initiative of the Hawai‘i State Tourism Strategic Plan. Listed below are multiple awards that NaHHA has earned over the years through hard work and producing quality services and products. Awards • 2010 Gold Adrian Award for Excellence • 2012 Gold Adrian Award • 2012 Silver Adrian Award • 2012 Koa Anvil Award • 2013 ‘Ilima Award of Excellence • 2013 ‘Ilima Award of Merit • 2013 Koa Anvil Award • 2013 Koa Hammer Award Corporate Clients: Germaine’s Luau • Hilton Waikīkī • Marriott Ko‘olina • Atlantis Submarines • Speedi Shuttle (O‘ahu) • Enterprise Holdings • Trilogy Maui • Marriott Maui Ocean Club • Maui Ocean Center, Hawai‘i’s Aquarium • Hawai‘i Forest & Trail Partners: Department of Education • Hawai‘i Tourism Authority • Department of Labor and Industrial Relations • Kalani (of Pāhoa) • County of Hawai‘i • Lahaina Business Community • Hawai‘i Ecotourism Association • University of Hawai‘i at Mānoa, Hawai‘i, Chaminade University • Kealakehe High School • Maui Community College • Hawai‘i Hotel & Lodging Association • Maui Hotel & Lodging Association Native Hawaiian Hospitality Association 310 Paoakalani Avenue, Room 201A Honolulu, HI 96815 (808) 628-6374 • Fax: (808) 628-6370 CourseCatalog_072815.indd 2 8/21/15 1:53 PM
  3. 3. The Native Hawaiian Hospitality Association’s course offerings are arranged into 6 learning groups called Series. Each Series contains 4 individual learning workshops called Modules. Three of these modules are classroom workshops and discussions. Module 3 in each Series is an experiential learning activity designed to immerse participants in a cultural exercise or practice, such as working at a fishpond or visiting historical sites within Waikīkī. Series I E Kipa Mai: Hospitality Hawai‘i Style Series II Nānā I Ke Kumu: Ancestral Knowledge, Modern Application Series III I Ka Wā Ma Mua, Ka Wā Ma Hope: Hawai‘i’s Stories, Our Stories Series IV He Wa‘a He Moku, He Moku He Wa‘a: How We Work Together Series V Ka ‘Āina Momona: Hawai‘i, The Center of The Universe Series VI Kūlia I Ka Nu‘u: Excellence Through Strength & Balance SERIES AND MODULE OVERVIEW CourseCatalog_072815.indd 3 8/21/15 1:53 PM
  4. 4. Hospitality Hawai‘i Style A significant number of employees in the hospitality industry do not fully grasp what constitutes a visitor experience. This learning unit is intended to educate the employee about what constitutes the visitor experience and the role of every employee in creating a positive Hawai‘i experience for visitors. SERIES I: E KIPA MAI Module One Understanding Ho‘okipa ~ Hospitality ™™Explores ho‘okipa (to host) as a Hawaiian model of hospitality. ™™Discusses skill sets needed to manage the guest experience and to take the quality of the visitor experience to another level. ™™Discusses the emphasis placed on the quality of the guest experience which depends on how well the relationship between the host, the guest, and the place is deliberately managed. Module Two What Does it Mean to be a Host ~ Interpersonal Skills and Work Readiness ™™Examines the dynamics of the three elements of guest, host, and place, and the need to properly manage that three-way relationship. ™™Engages the employee in a role as a host, regardless of the position the employee holds in the company. Module Three E Ala Ē ~ Team Building and Stress Management ™™Focuses on team building and spiritual centering to prepare the employee to become a host with unconditional friendship and trust. ™™Group will learn a chant welcoming the sun’s first light and will perform it at daybreak. Many people continue to practice this spiritual centering as part of their daily routine to prepare for the start of the work day. Module Four Understanding the Product Mix ~ Hospitality ™™Analyze the prevailing business model and the need to ensure balance between the benefits of tourism as it impacts the guest, the host, and the place. CourseCatalog_072815.indd 4 8/21/15 1:53 PM
  5. 5. Ancestral Knowledge, Modern Application This learning unit is intended to show how and why Hawaiian culture can provide a basis for unity, fairness, development of shared values, and result in a workplace environment of excellence in productivity and growth. SERIES II: NĀNĀ I KE KUMU Module One Hawaiian Values and Culture ~ Hospitality ™™Teaches the process by which employees can develop a shared set of values to achieve behavior that results in excellence in the organization’s production system. ™™Discusses how shared values bring out the similarities of who we are and breaks down cultural and communication barriers. Module Two Hakalama Drills - ‘Ōlelo Hawai‘i ~ Communication Skills ™™Examines language as an essential key to effectively communicate in a multicultural environment. ™™Corrects pronunciation of place names and common words. ™™Uses communication skills to share one’s history, such as genealogy. Module Three Hawaiian Immersion School ~ Team Building ™™Observes the dynamics of what occurs in a real life setting where language is the cornerstone of the education process. ™™Explores language as the means to learn values and shape behavior. ™™Discusses employees experience in learning values and how the experience has impacted their performance on the job. Module Four Mo‘olelo - Talk Story ~ Language ™™Explores Hawaiian mythology and its correlations with value systems, beliefs, science and medicine through analysis of stories. ™™Discusses other mythology that is a representation of Hawai‘i’s multi-ethnic environment. CourseCatalog_072815.indd 5 8/21/15 1:53 PM
  6. 6. Hawai‘i’s Stories, Our Stories It is our kuleana (responsibility) as hosts to understand where we come from in order to share experiences with our guests. Sharing our personal stories with our guests connects them to Hawai‘i and builds memories for them to share with others back home. SERIESIII:IKAWĀMAMUA,KAWĀMAHOPE Module One History of Hawai‘i ~ Hospitality ™™Emphasizes the importance of knowing the history of Hawai‘i as a means of connecting with visitors and sharing one’s knowledge, based on true facts and authenticity. ™™Examines the timeline of events that shaped the tourism industry of today. Module Two History of Waikīkī ~ Hospitality ™™Examines the cultural and economic evolution of Waikīkī from historical to modern day. ™™Discusses how the practice of ho‘okipa played a role in the development of Waikīkī. ™™Corrects pronunciation of place names and common words. Module Three Waikīkī Historic Trail ~ Team Building ™™Traces the history and cultural legacy of Waikīkī during a group outing. ™™Builds awareness of the significance of Waikīkī as both a sacred place to Hawaiians and a living history in a modern world. Module Four Hawaiian Culture - Where to Find It ~ Public Relations ™™Discusses how employees can make an extra effort to find out about what is going on in our communities to share with visitors. ™™Examines how building knowledge of where we live and what we do can be shared with visitors to enhance their experience and enable employees to become better hosts. CourseCatalog_072815.indd 6 8/21/15 1:53 PM
  7. 7. Module One Ahupua‘a - Application of Shared Values ~ Hospitality ™™Defines ahupua‘a as an inclusive system of management that enables everyone’s involvement to produce at the optimal level. ™™Examines the chain of command in an organization and how it is equally important to recognize the interdependence between the producers of goods and services. ™™Applies concepts of a working ahupua‘a to demonstrate and correlate how shared values within the organization lead to productivity and the well-being of everyone. Module Two Laulima ~ Customer Service Excellence ™™Emphasizes the respect and dignity inherent in every job. ™™Demonstrates that both a horizontal and vertical management system help to establish a company culture of respecting and recognizing that everyone’s job is as important as the next. Module Three Fishpond ~ Team Building ™™Visits an ahupua‘a on the Windward side of O‘ahu where an ancient fishpond is still in tact. ™™Engages everyone in the restoration as a way to build teamwork and reinforce the responsibility that everyone has to give back to the community. ™™Demonstrates that the action of giving back to the community translates to taking care of one another in the workplace. Module Four Why People Should Visit Your Place ~ Public Relations ™™Explores the profound responsibility of marketing your place in a way that presents the place and the people with dignity, without raising false expectations for both the visitors and residents. ™™Discusses the influence marketing has on the experiences between the place, guest, and host. How We Work Together Laulima behavior is generated by a system of shared values. It requires an investment in the workforce to create a process that incorporates values into the operating culture. All positions within a company share equal responsibility for the organization’s success. SERIES IV: HE WA‘A HE MOKU, HE MOKU HE WA‘A CourseCatalog_072815.indd 7 8/21/15 1:53 PM
  8. 8. Module One Mass Travel ~ Hospitality ™™Explores travel as the world’s largest growth industry. ™™Examines reasons mass travel will continue to grow and expand career opportunities. ™™Discusses job security in the travel industry and the need for professional growth. Module Two Sense of Place ~ Hospitality ™™Teaches employees that creating a sense of place is everyone’s responsibility and is more than architecture and landscaping. ™™Explores easy ways to engage the five senses in the workplace to create a vibrant Hawai‘i experience for your guests. Module Three Lū‘au Activity ~ Other Language, Interpersonal Skills & Communication ™™Teaches that physical behavior defines one’s being and includes facial expressions, gestures, and how one sits, stands, walks and talks. Communication in this manner affects the interaction between guests from another culture. Module Four Sales & Marketing China and Korea ~ Foreign Culture ™™Discusses valuable skills and opportunities to enhance visitor products and sales, specific to the new and growing Chinese and Korean markets. Hawai‘i, The Center of The Universe Taking advantage of opportunities to set a sense of place is an important reason why visitors continue to come to Hawai‘i. The more we can distance visitors from the familiarity of the places from which they came, the more value Hawai‘i has as a place that is unique in culture, language, and landscape. All share equal responsibility to the organization’s success. SERIES V: KA ‘ĀINA MOMONA CourseCatalog_072815.indd 8 8/21/15 1:53 PM
  9. 9. Module One Ikaika Au, The Power Within Me ~ Interpersonal Skills and Customer Service Excellence ™™Examines how a person has the power to impact another person’s day, whether it is a visitor or a co-worker. ™™Discusses how using this personal power frames interpersonal relationships with co-workers and with visitors. ™™Discusses why Ikaika Au matters, even in the workplace. Module Two Responsibility of Hosting ~ Customer Service Excellence and Total Quality Management (TQM) ™™Examines the responsibility of being a host, a responsibility held by everyone in the industry, no matter what position one holds. ™™Explores hosting as unconditional trust and friendship. ™™Discusses the practice of hosting and performing beyond the job description and beyond customer service. Module Three Hi‘uwai ~ Stress Management ™™Experience on a personal level an authentic cultural and spiritual centering (not religious). ™™Strengthens one’s sense of Ikaika Au and Mana. ™™Discusses the importance of preparing oneself for a new day; preparation that enables one to positively affect a person’s day and to care for a visitor with unconditional trust and friendship. Module Four Guest Satisfaction & Information Management ~ Public Relations ™™Examines the quality of a guest experience as directly proportionate to accessibility of reliable and accurate information. ™™Discusses how managing information, particularly post arrival of guests, is an art and is a function that is important to hosting. Excellence Through Strength and Balance This program is designed to give thought to the idea that we all have a personal power that affects others. What does this personal power mean and why is it relevant in the workplace? SERIES VI: KŪLIA I KA NU‘U CourseCatalog_072815.indd 9 8/21/15 1:53 PM
  10. 10. NĀ WAIWAI HAWAIIAN VALUES SERIES The Nā Waiwai Series is a 4-part series of core Hawaiian values. The series provides a strong foundation from which to build a vibrant business. These values are a pre-requisite to creating a safe workplace culture that fosters a sense of belonging, balances personal needs with group needs, encourages creativity, supports personal initiative, and builds employee loyalty. These values also ensure that visitors’ needs are met with a high level of satisfaction and that their experience is healing and exemplary. Values exist in all cultures. How they are lived is unique to each culture. Experience how these values are lived in Hawai‘i, and grasp their essence as understood through the na‘au (source of ancestral knowledge and strength) of Hawai‘i’s ancestral elders by exploring the knowledge kept in relevant oli (chant), mele (poetry/song), hula (traditional dance), and ‘ōlelo no‘eau (proverbs/sayings). Aloha – 2 hours Understand and live a deeper meaning of aloha as taught by Aunty Pilahi Pākī, one of Hawai‘i’s treasured kūpuna (elders). Learn about the foundational values that support aloha. See how the expression of each foundational value in our lives enriches us and others. Explore how aloha is the core of Ho‘okipa (customer service and care), and learn how special hospitality can become when you give it spirit; the aloha spirit. Mahalo – 2 hours Gratitude is a form of spiritual currency that works in reverse to monetary currency. In the case of gratitude, the more you give away, the richer you become. Become a billionaire in the currency of gratitude by understanding how it creates pilina (connections) between people. Explore the many forms of gratitude: presence, punctuality, recognition, etc. Kuleana – 2 hours A great way to effectuate kuleana, or responsibility, is by understanding its meaning as a small section of land in the ahupua‘a (communal land division) granted to a family to provide for the family’s and community’s needs. This system of land tenure provides a model that emphasizes the building blocks of responsibility: a sense of purpose, a good work ethic, accountability, and initiative. Mālama – 2 hours Mālama, to take care of something, is a core element of one of the first laws enacted by Kamehameha I in the newly formed Kingdom of Hawai‘i known as the Law of the Splintered Paddle. Learn how the concepts of mālama still apply and use them to develop a plan of action to maintain healthy connections with others and your organization. CourseCatalog_072815.indd 10 8/21/15 1:53 PM
  11. 11. HE ALI‘I KE ALOHA, HE KILOHANA E PA‘A AI Love is like a chief, the highest prize to hold I Ka ‘Ōlelo No Ke Ola (‘Ekahi) • An Introduction to Hawaiian Language (Part 1) Learn the basics of the Hawaiian alphabet called the pī‘āpā, develop correct pronunciation through hakalama drills, learn helpful conversational phrases, and end it all with a Hawaiian language adaptation of the popular game Bingo. There’s no better way to learn than to do it while having fun. ‘Ike ‘Ōlelo – Language Pathway 2 hours ‘A‘ohe Pau Ka ‘Ike (‘Ekahi) • An Introduction to Hawaiian Protocol (Part 1) Learn the importance of Hawaiian protocol, how it relates to ho‘okipa (hospitality), the tourism industry, and how its presence at your hotel will distinguish you from others. Learn a traditional and contemporary oli used to greet guests or open a special occasion. Being able to conduct proper Hawaiian protocol will raise the reputation of your hotel. ‘Ike Mauli Lāhui – Cultural Identity Pathway 2 hours I Maika‘i Ke Kalo I Ka ‘Ōhā (‘Ekahi) • An Introduction to the Mana System (Part 1) Mana is the spiritual energy in all things recognized by the kūpuna (ancestors) of this land, Hawai‘i nei. Like knowledge mana can be increased through pono (honorable and upright) actions. Learn the concept and application of the Mana System as a way to greatly enhance your hotel’s performance and transform it into a place where visitors come to experience the very best of an authentic Hawaiian place. ‘Ike Piko‘u – Personal Connection Pathway 2 hours He Ali‘i Ka ‘Aina (‘Ekahi) • An Introduction to a Hawaiian Sense of Place (Part 1) ‘Aina is the Hawaiian word for land. ‘Ai means to eat, na is a nominalizing suffix and when added to ‘ai it means ‘that which feeds.’ Aside from being the word for land, the word ‘aina teaches about the important relationship it plays in our lives. A Hawaiian sense of place is therefore deeply rooted in the land. Learn about the pae ‘aina (Hawaiian archipelago), mokupuni (island - O‘ahu), its moku (districts), and ahupua‘a (sections). Delve into the deep history of Waikīkī as told by our founder, George Kanahele. Learn a mele (song) and hula (dance) about Waikīkī. ‘Ike Honua – Sense of Place Pathway 2 hours CourseCatalog_072815.indd 11 8/21/15 1:53 PM
  12. 12. 310 Paoakalani Avenue, Room 201A Honolulu, HI 96815 (808) 628-6374 • Fax: 628-6370 O Ke Aloha Ke Kuleana O Kahi Malihini Love is the Host in Strange Lands CourseCatalog_072815.indd 12 8/21/15 1:54 PM


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