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Case Study "The Tipping Point: Moving DIRECTly from Availability to Adoption"
Featuring: Dawn FitzGerald, Chief Executive Officer, Qsource
As part of the American Recovery and Reinvestment Act (ARRA), awards were made to states to create the necessary infrastructure for widespread adoption of Direct technology. In partnership with the State of Tennessee, Department of Finance and Administration, and Office of eHealth Initiatives, Qsource was contracted to provide technical assistance to healthcare professionals in selecting, implementing and using certified Direct technology to improve the quality and value of healthcare.
A key component of the project was the selection of pilot communities in which to identify, develop and implement use cases that were sufficient to create a social and behavioral threshold for universal community-based adoption of Direct technology. Together with ICA as our Direct technology vendor, Qsource implemented the pilot over 5 months, culminating in a report of lessons learned from these pilots. These lessons learned are being used to inform Tennessee’s statewide roll out of Direct with the goal of achieving 4,000 users by February, 2014. This presentation will highlight best practices and lessons learned with regard to Direct implementation, along with up to date information on the status of Tennessee’s statewide rollout of Direct technology.
∙ Attendees will be able to describe three general principals of expanding provider adoption
∙ Attendees will receive a brief review of Rogers’ Innovation Adoption Curve and the various incentives that are effective promoting early IT adoption
along that curve
∙ Attendees will hear valuable lessons learned in IT adoption from three distinct healthcare communities