1.
Building and Managing an Online Community<br />

2.
Ryan Boyles – Twitter: @theRab<br />Community Manager and Software Engineer, IBM (ibm.com)<br />mobthink.com<br />Patrick O’Keefe – Twitter: @iFroggy<br />Owner, iFroggy Network (ifroggy.com)<br />Author, “Managing Online Forums” (managingonlineforums.com)<br />Laurie Smithwick – Twitter: @UpsideUp<br />Founder, kirtsy (kirtsy.com)<br />Creative Director, LEAP Design (leapdesign.com)<br />

3.
#smbfa11<br />

4.
#smbfa11<br />Community Roles<br />

5.
#smbfa11<br />Community Structure<br />

6.
#smbfa11<br />Community Participation and Cultivation<br />

7.
#smbfa11<br />Not my real briefcase.<br />Community Monetization<br />

8.
#smbfa11<br />Why Bother?<br />(a.k.a The Business Value of Community)<br />

9.
#smbfa11<br />Questions? Please Ask!<br />

10.
Ryan Boyles – Twitter: @theRab<br />Community Manager and Software Engineer, IBM (ibm.com)<br />mobthink.com<br />Patrick O’Keefe – Twitter: @iFroggy<br />Owner, iFroggy Network (ifroggy.com)<br />Author, “Managing Online Forums” (managingonlineforums.com)<br />Laurie Smithwick – Twitter: @UpsideUp<br />Founder, kirtsy (kirtsy.com)<br />Creative Director, LEAP Design (leapdesign.com)<br />