Improve collaboration in healthcare supply‐chain
Applying SCOR model
s reserved
John Paul
Professor & Research Fellow, BEM...
Introduction:Introduction:
• The Supply‐Chain Council’s definition of a Supply Chain 
applied to Healthcare
– Define and A...
Healthcare SC (Hospital) ‐ Example
ervedvePte.Ltd. All rights rese2013 CopyrightiCognitiv© 2
Pharmaceutical sales and marketing – Example
• Pharmaceutical sales and marketing activities have their own 
set of logist...
Define Supply Chains ‐ Example
Who are my customers?  Their expectations?
Wh d d/ i ?
Customers
What are my products and/o...
Integrated planning based on SCOR
SCOR model ‐ Processes
P1 Plan Supply ChainP1 Plan Supply Chain
Plan
P2  Plan Source P3  Plan Make P4  Plan DeliverP4  Pla...
SCOR Level 2 description of hospital supply chain
SCOR level 3 description: source specialtiesSCOR level 3 description: source specialties
ervedvePte.Ltd. All rights rese20...
Measure the performanceMeasure the performance
• Metrics, Key Performance Indicators (KPIs), y ( )
– Financial Performance...
Improve Performance: Apply SCOR ModelImprove Performance: Apply SCOR Model
• Identify inefficiencies in the processes by d...
SCOR® Model, The Process View
Processes
Best 
Practices
Metrics Technology
Thank you
s reserved
iC iti Pt Ltd
gnitive Pte.Ltd. All rights
iCognitive Pte Ltd
13 Ann Siang Road #02‐01
Singapore 06969...
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Improve Collaboration in Healthcare Supply‐Chain Applying SCOR model

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How to improve collaboration in Healthcare? SCOR® (Supply Chain Operations Reference model) is a comprehensive methodology to manage and improve a company’s supply chain operations...
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Improve Collaboration in Healthcare Supply‐Chain Applying SCOR model

  1. 1. Improve collaboration in healthcare supply‐chain Applying SCOR model s reserved John Paul Professor & Research Fellow, BEM (Bordeaux Ecole de Management), France Qualified SCOR® Instructor , by Supply Chain Council gnitivePte.Ltd. All right Q , y pp y Managing Director, iCognitive PLAN    SOURCE    MAKE    DELIVER    RETURN © 2013 CopyrightiCog
  2. 2. Introduction:Introduction: • The Supply‐Chain Council’s definition of a Supply Chain  applied to Healthcare – Define and Analyze Supply Chain(s) erved – Define and Analyze Supply Chain(s) – Some metrics to monitor performance vePte.Ltd. All rights rese – A model to help identify gaps and inefficiencies in  processes 2013 CopyrightiCognitiv – Fix inefficiencies with leading practices and tools from  industry, take costs out © 2
  3. 3. Healthcare SC (Hospital) ‐ Example ervedvePte.Ltd. All rights rese2013 CopyrightiCognitiv© 2
  4. 4. Pharmaceutical sales and marketing – Example • Pharmaceutical sales and marketing activities have their own  set of logistics related activities that can be fully described using  the SCOR model Plan Segment  Analysis,  Marketing  Planning Patients erved Make DeliverSource Make DeliverMakeSourceDeliver SourceDeliverSource Pharmacies,  Hospitals,  Doctors Patients vePte.Ltd. All rights rese Supplier Customer Customer’s CustomerSuppliers’ Supplier Make DeliverMakeSourceDeliver SourceDeliver Your Company Source Return Return Return Return Return Return Return Return 2013 CopyrightiCognitiv Internal or External Internal or External Marketing  Data  Suppliers Marketing  and Sales  F i Doctors,  Hospitals © 2 Functions
  5. 5. Define Supply Chains ‐ Example Who are my customers?  Their expectations? Wh d d/ i ? Customers What are my products and/or services? erved Patients Clinics Drs ER Svcs Pharma/Labs X X X X vices vePte.Ltd. All rights rese Maternity X X Acute Care X X ucts / Serv 2013 CopyrightiCognitiv Acute Care X X Emergency X X X Produ © 2
  6. 6. Integrated planning based on SCOR
  7. 7. SCOR model ‐ Processes P1 Plan Supply ChainP1 Plan Supply Chain Plan P2  Plan Source P3  Plan Make P4  Plan DeliverP4  Plan Deliver Source Make Deliver P5  Plan ReturnsP5  Plan Returns rs ers S1  Source Stocked Products M1  Make‐to‐Stock M2  Make‐to‐Order M3  Engineer‐to‐Order D1  Deliver Stocked Products D2  Deliver MTO ProductsD2  Deliver MTO Products D3 Deliver ETO ProductsD3 Deliver ETO Products S2  Source MTO Products S3  Source ETO Products ustomer Suppli D4 Deliver Retail ProductsD4 Deliver Retail Products Cu SR1  Source Return Defective ProductSR1  Source Return Defective Product SR2  Source Return MRO ProductSR2  Source Return MRO Product SR3  Source Return Excess ProductSR3  Source Return Excess Product DR1  Deliver Return Defective ProductDR1  Deliver Return Defective Product DR2  Deliver Return MRO ProductDR2  Deliver Return MRO Product DR3 Deliver Return Excess ProductDR3 Deliver Return Excess Product EnableEnable
  8. 8. SCOR Level 2 description of hospital supply chain
  9. 9. SCOR level 3 description: source specialtiesSCOR level 3 description: source specialties ervedvePte.Ltd. All rights rese2013 CopyrightiCognitiv© 2
  10. 10. Measure the performanceMeasure the performance • Metrics, Key Performance Indicators (KPIs), y ( ) – Financial Performance – External Performance Di t f t “ t ” erved • Direct face to “customer” • Understanding requirements and expectations – Internal Performance vePte.Ltd. All rights rese • Keys to improving profitability and efficiency • Balanced metrics 2013 CopyrightiCognitiv • Balanced metrics – Healthy mix of Financials, Externals and Internals  – Benchmarks © 2
  11. 11. Improve Performance: Apply SCOR ModelImprove Performance: Apply SCOR Model • Identify inefficiencies in the processes by de t y e c e c es t e p ocesses by applying the Supply Chain Operations Reference  (SCOR) Model erved – Supply Chain processes of Plan, Source, Make, Deliver  and Return Multi level decomposition of processes vePte.Ltd. All rights rese – Multi‐level decomposition of processes – Common set of metrics and best practices – Application of the SCOR Model requires an extension  2013 CopyrightiCognitiv pp cat o o t e SCO ode equ es a e te s o of the model to the organization’s specific supply  chains © 2
  12. 12. SCOR® Model, The Process View Processes Best  Practices Metrics Technology
  13. 13. Thank you s reserved iC iti Pt Ltd gnitive Pte.Ltd. All rights iCognitive Pte Ltd 13 Ann Siang Road #02‐01 Singapore 069693 Phone +65 63252810 / Fax +65  62200690 i iti © 2013 CopyrightiCog www.icognitive.com info@icognitive.com

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