iCognitive Supply Chain Corporate Training
Catalogue 2014

CONSULTING | CORPORATE TRAINING | BENCHMARKING | TECHNOLOGY | R...
iCognitive: over 15 years of Supply Chain Management
A word from Professor John PAUL, our Managing Director
Like the plane...
iCognitive: over 15 years of Supply Chain Management
Few words about us

We support our clients in…

With a wide variety o...
ICOGNITIVE SUPPORTS YOU IN DEVELOPING
YOUR BEST ASSET: HUMAN CAPITAL
iCognitive is an international consulting and researc...
PUBLIC WORKSHOPS
We organize a series of public workshops for supply chain professionals, managers, senior managers, and C...
Tables of Contents
Page 1

Optimizing your supply chain through SCOR® Model
Introduction to Supply Chain Management Fundam...
Tables of Contents
Page 2

visit www.icognitive.com or contact us at workshop@icognitive.com

Managing your changing cost ...
Introduction to Supply Chain Management Fundamentals
ICOGSC01 - 1 day workshop

visit www.icognitive.com or contact us at ...
SCOR® Walkthrough: Optimize your End-to-End Supply Chain
ICOGSC02 - 2 days workshop

visit www.icognitive.com or contact u...
SCOR® 11.0 Navigator
ICOGSC03 - 2 days workshop

visit www.icognitive.com or contact us at workshop@icognitive.com

Object...
Building Supply Chain Capabilities to Achieve Operational Excellence
ICOGSC04 - 2 days workshop

visit www.icognitive.com ...
Supply Chain Management: from Fundamentals to Best Practices
ICOGSC05 - 1 day workshop

visit www.icognitive.com or contac...
Measuring and Benchmarking Supply Chain Performance
ICOGSC06 - 2 days workshop

visit www.icognitive.com or contact us at ...
Corporate Strategic Planning to Supply Chain Operations Excellence
ICOGSC07 - 2 days workshop

visit www.icognitive.com or...
Sales and Operations Planning (S&OP)
ICOGSC08 - 2 days workshop

visit www.icognitive.com or contact us at workshop@icogni...
Forecast: How to Improve Accuracy?
ICOGSC09 - 1 day workshop

visit www.icognitive.com or contact us at workshop@icognitiv...
Supply Chain Best Practices
ICOGSC10 - 2 days workshop

visit www.icognitive.com or contact us at workshop@icognitive.com
...
Lean Supply Chain
ICOGSC11 - 2 days workshop

visit www.icognitive.com or contact us at workshop@icognitive.com

Objective...
Logistics Management Best Practices
ICOGSC12 - 2 days workshop

visit www.icognitive.com or contact us at workshop@icognit...
Inventory Management and Optimization
ICOGSC13 - 2 days workshop

visit www.icognitive.com or contact us at workshop@icogn...
Project Management
ICOGSC14 - 2 days workshop

visit www.icognitive.com or contact us at workshop@icognitive.com

Contents...
Project Management Office (PMO)
ICOGSC15 - 2 days workshop

visit www.icognitive.com or contact us at workshop@icognitive....
Project Management and Coaching
ICOGSC16 - 2 days workshop + 1 day coaching/tailored according to company’s need

Contents...
Supply Chain Risk Management
ICOGSC17 - 2 days workshop

visit www.icognitive.com or contact us at workshop@icognitive.com...
Supply Chain Analytics
ICOGSC18 - 2 days workshop

visit www.icognitive.com or contact us at workshop@icognitive.com

Obje...
Supply Chain for Non-Supply Chain Managers
ICOGSC19 - 1 day workshop

visit www.icognitive.com or contact us at workshop@i...
Introduction to Supply Chain Management Impact on Finance
ICOGSC20 - 1 day workshop

visit www.icognitive.com or contact u...
Supply Chain Management Impact & Its Impact on the Company’s Bottom Line
ICOGSC21 - 2 days workshop

visit www.icognitive....
Supply Chain Optimization
ICOGSC22 - 2 days workshop

visit www.icognitive.com or contact us at workshop@icognitive.com

O...
Optimizing Supply Chain Efficiency Through Cost Analysis:
Manufacturing and Supply Chain Cost Analysis
ICOGSC23 - 2 days w...
Service Productivity Management
ICOGSC24 - 2 days workshop

visit www.icognitive.com or contact us at workshop@icognitive....
Our clients’ recommendations & testimonials
visit www.icognitive.com or contact us at +65 6325 2810 or workshop@icognitive...
Companies & Organizations trained by iCognitive
Over 350 organizations and 3000 managers have improved their skills with i...
Our International Team
7 nationalities, 10 languages and very diverse university backgrounds
John PAUL
(PhD, MBA, MSc, BEn...
Our Supply Chain Corporate Training Partners
iCognitive supports partners to conducted supply chain training worldwide

Be...
A worldwide leading company in Supply Chain Management
iCognitive supports partners to conducted supply chain training wor...
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Online iCognitive Supply Chain Corporate Training Catalogue 2014

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ICOGNITIVE SUPPORTS YOU IN DEVELOPING YOUR BEST ASSET: HUMAN CAPITAL

iCognitive is an international consulting and research firm specializing in supply chain management optimization, with offices in Asia and Europe.
iCognitive develops interactive supply chain courses based on in-depth experience, best practices and real companies’ case studies for continuing professional development.
We offer a comprehensive set of trainings and workshops on Supply Chain Management, the SCOR® methodology and Project Management through four delivery modes:
• Public workshops: Share your experience with other supply chain professionals and the trainer
• In-House workshops: Customized workshops to meet your particular needs
• Training plus Coaching: Master the real execution through knowledge sharing and hands-on support from experienced subject expert
• E-learning courses: Allow your staff to learn in a more individualized and flexible learning pace

contact us at workshop(at)icognitive.com

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Online iCognitive Supply Chain Corporate Training Catalogue 2014

  1. 1. iCognitive Supply Chain Corporate Training Catalogue 2014 CONSULTING | CORPORATE TRAINING | BENCHMARKING | TECHNOLOGY | RESEARCH SCOR® CERTIFIED COMPANY BY THE SUPPLY CHAIN COUNCIL [1]
  2. 2. iCognitive: over 15 years of Supply Chain Management A word from Professor John PAUL, our Managing Director Like the planets revolve around the sun in our universe, Supply Chain Management is the center of the business world today. Let’s go beyond that, what should we do when we embark in a supply chain transformation? Or we decide to create a company from a greenfield? How can we engage with our clients? Those questions are the first to have in mind, for an existing or even a startup company. This reaction is normal, we all need customers to sustain or grow our business or in the worst case to survive. In order to serve the clients, we need to build capabilities and infrastructures internally or through outsourcing or offshoring methods. Today all sustainable companies need to build a specific capability called company culture: ‘Culture is described as the arts and other manifestations of human intellectual achievement regarded collectively.’ Several vehicles will be deployed to achieve this goal: o Training vehicle: the action of teaching a person a particular skill or type of behavior; o Education vehicle: the process of receiving or giving systematic instructions at school or university; o Workshop vehicle: a meeting at which, a group of people engage in intensive discussion and activity on a particular subject or project; o Knowledge vehicle: facts, information and skills acquired by a person through experience or education, the theoretical or practical understanding of a subject; As a leading company in Supply chain Management, iCognitive has developed four delivery modes in corporate education to support all type of organizations to improve and consolidate those vehicles. Education, corporate training and workshop, knowledge or company culture, serve as a glue that will cement all pieces in one single expertise that will allow us to deliver our achievements; I am sure our Corporate Training Catalogue will guide you to set up strong capabilities within your team in your organization. Sincerely yours Pr. John Paul, Visit www.icognitive.com or contact us at +65 6325 2810 or workshop@icognitive.com [2]
  3. 3. iCognitive: over 15 years of Supply Chain Management Few words about us We support our clients in… With a wide variety of services • Supply Chain Flash Audit • SCOR Implementation • Supply Chain Performance Measurement • Logistics and distribution network design • Supply Chain strategy • Supply Chain risk and continuity assessment • S&OP implementation • Forecasting / Demand management improvement • Supply chain Intelligence • Supply Chain Technology Assessment • Supply Chain Analytics • … • Aligning their Supply Chain with their corporate strategy • Improving their visibility through supply chain integration • Reducing their costs • Maximizing their cash flow • Increasing their flexibility and responsiveness with an agile supply chain • Measuring and improving their performance (service level) • Implementing a green Supply Chain Visit www.icognitive.com or contact us at +65 6325 2810 or workshop@icognitive.com [3]
  4. 4. ICOGNITIVE SUPPORTS YOU IN DEVELOPING YOUR BEST ASSET: HUMAN CAPITAL iCognitive is an international consulting and research firm specializing in supply chain management optimization, with offices in Asia and Europe. ICOGNITIVE COMPETITIVE EDGE iCognitive develops interactive supply chain courses based on in-depth  Center of Research in Supply Chain dedicated to Project Management and Corporate Training experience, best practices and real companies’ case studies for  More than 3000 supply chain professionals trained in more than 350 companies worldwide We offer a comprehensive set of trainings and workshops on Supply  Hands-on experience with local and international companies  Training courses and materials in English, French and Mandarin  Exclusive translation of the SCOR model into Mandarin and French continuing professional development. Chain Management, the SCOR® methodology and Project Management. We provide training through four delivery modes: • • ©  Provider of SCOR® workshops as qualified SCOR® instructor certified by the supply chain council  Tailored training according to the audience from Top Management to Operation talents • • Public workshops: Share your experience with other supply chain professionals and the trainer In-House workshops: Customized workshops to meet your particular needs Training plus Coaching: Master the real execution through knowledge sharing and hands-on support from experienced subject expert E-learning courses: Allow your staff to learn in a more individualized and flexible learning pace If you would like us to organize specific training courses in 2014, please let us know your workshops of interest by sending us an email at workshop@icognitive.com or by completing our training survey here. Visit www.icognitive.com or contact us at +65 6325 2810 or workshop@icognitive.com [4]
  5. 5. PUBLIC WORKSHOPS We organize a series of public workshops for supply chain professionals, managers, senior managers, and C-levels in organizations who wish to learn and share the experiences on various supply chain subjects. The workshops are conducted in ‘half-day’ to ‘two-day’ intensive and interactive sessions. They are facilitated by certified trainer and experienced consultant(s). Case studies are embedded in each workshop to allow you mastering the theory, maximizing interactivity and the overall learning experience. Click here to check out our upcoming workshops. IN-HOUSE WORKSHOPS We develop customized workshops adapted to our customers’ specific requirements and industry. We help you to build a tailored training to meet your particular needs and can assist you in defining key indicators to assess the benefits of the training. Examples of courses we developed for our customers: Lean Accounting vs. Activity Based Costing, Strategic Planning and SCOR® model: Make the link between Strategic Planning and Execution, Market demand forecasting, Supply Chain Planning, Production planning and control, SCOR®/Lean/Six Sigma Convergence, Green SCM, etc. see our full list on www.icognitive.com TRAINING PLUS COACHING From classroom to your workstation. We introduce the coaching session in the training that provides subject expert who will coach you to execute the supply chain initiative by showing the example and providing practical supply chain tools/documents. You will execute under the observation of the coach as you go through a learning process and debriefing will be conducted after you execute the initiatives. This session aims to ensure positive return on investment by providing sustainable approach of education. Examples of coaching we developed for our customers: Project Management, Inventory Management, Planning, SCOR® Implementation. E-LEARNING COURSES E-learning caters towards individuals and organizations looking to learn through the training modules at their own pace, as and when it suits them. E-learning program offers a repeatable learning experience accessible at any time and from anywhere. You can benefit from the standardized training – without need for travel. Connect with us Visit www.icognitive.com or contact us at +65 6325 2810 or workshop@icognitive.com [5]
  6. 6. Tables of Contents Page 1 Optimizing your supply chain through SCOR® Model Introduction to Supply Chain Management Fundamentals .........................................................................................................8 SCOR® Walkthrough: Optimize your End-to-End Supply Chain....................................................................................................9 SCOR® 11.0 Navigator.................................................................................................................................................................10 Building Supply Chain Capabilities to Achieve Operational Excellence......................................................................................11 Implementing global best practices across your operations Supply Chain Management: from Fundamentals to Best Practices ...........................................................................................12 Measuring and Benchmarking Supply Chain Performance ........................................................................................................13 Corporate Strategic Planning to Supply Chain Operations Excellence .......................................................................................14 Sales and Operations Planning (S&OP).......................................................................................................................................15 Forecast: How to Improve Accuracy? .........................................................................................................................................16 Supply Chain Best Practices ........................................................................................................................................................17 Lean Supply Chain.......................................................................................................................................................................18 Logistics Management Best Practices ........................................................................................................................................19 Inventory Management and Optimization .................................................................................................................................20 Project Management ..................................................................................................................................................................21 Project Management Office (PMO) ............................................................................................................................................22 Project Management and Coaching ...........................................................................................................................................23 Supply Chain Risk Management .................................................................................................................................................24 Supply Chain Analytics ................................................................................................................................................................25 Supply Chain for Non-Supply Chain Managers ...........................................................................................................................26 Visit www.icognitive.com or contact us at +65 6325 2810 or workshop@icognitive.com [6]
  7. 7. Tables of Contents Page 2 visit www.icognitive.com or contact us at workshop@icognitive.com Managing your changing cost structure and improving your overall performance Introduction to Supply Chain Management Impact on Finance ................................................................................................27 Supply Chain Management Impact & Its Impact on the Company’s Bottom Line .....................................................................28 Supply Chain Optimization .........................................................................................................................................................29 Optimizing Supply Chain Efficiency Through Cost Analysis: Manufacturing and Supply Chain Cost Analysis ...........................30 Service Productivity Management .............................................................................................................................................31 About iCognitive, Testimonials & Recommendations Our clients’ recommendations & testimonials ...........................................................................................................................32 Companies & Organizations trained by iCognitive .....................................................................................................................33 Our International Team ..............................................................................................................................................................34 Our Supply Chain Corporate Training Partners ..........................................................................................................................35 Our international Supply Chain Publications..............................................................................................................................35 A worldwide leading company in Supply Chain Management ...................................................................................................36 iCognitive supports partners to conducted supply chain training worldwide ...........................................................................36 Connect with us [7]
  8. 8. Introduction to Supply Chain Management Fundamentals ICOGSC01 - 1 day workshop visit www.icognitive.com or contact us at workshop@icognitive.com Contents Objectives This workshop is designed to bring up the level of understanding and application of supply chain management in business, and to assist companies in achieving market competitiveness and corporate excellence. Benefits    Get a quick insight of supply chain management fundamentals Gain understanding on key principles and issues in supply chain management Increased awareness of supply chain management importance and potential Who Should Attend?       Directors, Senior Managers of the following departments:        DAY 1 Operations Purchasing (Sourcing and Procurement) Logistics Production Demand & Supply Finance Sales & Marketing [8] What is Supply Chain? History of Supply Chain Management Views of Supply Chain Management Models and possible applications Key Supply Chain Management rules Supply Chain and Value Chain The 7 principles of Supply Chain Management
  9. 9. SCOR® Walkthrough: Optimize your End-to-End Supply Chain ICOGSC02 - 2 days workshop visit www.icognitive.com or contact us at workshop@icognitive.com Contents Objectives The Supply-Chain Operations Reference-model (SCOR®) is a process reference model that has been developed and endorsed by the Supply Chain Council as the cross-industry standard diagnostic tool for supply chain management. It is a proven methodology and tool that has been successfully applied and implemented in companies of all sizes. SCOR® helps to manage the supply chain through a standardized language, standardized metrics, & common business practices which accelerate business change & improve performance. The SCOR® Walkthrough workshop is designed to provide a comprehensive examination of the SCOR® model and methodology to optimize companies’ operational performance. Workshop delivered by a qualified SCOR® instructor certified by the supply chain council. Benefits You will learn and practice several techniques to:  Apply SCOR® model for a detailed process mapping and configuration of your supply chain  Manage your daily work effectively & efficiently based on SCOR® model process management to optimize companies' operational performance  Master performance metrics for end-to-end visibility on your operations  Develop innovative and more cost-effective processes  Use a common language to enhance collaboration Who Should Attend? CEO, General Managers, Directors, Senior Managers of the following departments: • Operations • Supply Chain • Purchasing (Sourcing/Procurement) • Logistics • Inventory Management • Customer service • Finance [9] DAY 1 • • • • • • • • Introduction Supply Chain Management Fundamentals Supply Chain Council Overview SCOR® Overview Introducing Alpha Case Study Supply Chain Configuration Case Study 1 Supply Chain Performance Measurement DAY 2 • • • • • • • Supply Chain Performance Measurement Case Study 2 Supply Chain Competitive Analysis Case Study 3 What’s new in SCOR® version 11.0 SCOR® Implementation Roadmap SCOR® Implementation Case Study
  10. 10. SCOR® 11.0 Navigator ICOGSC03 - 2 days workshop visit www.icognitive.com or contact us at workshop@icognitive.com Objectives Contents The SCOR® 11.0 Navigator workshop is designed as a continuance of SCOR® walkthrough to provide practical training to familiarize, navigate and gain comprehensive understanding of the new SCOR® 11.0 model and its components. This two-day interactive workshop is also equipped with hands-on sessions in SCOR® micro project management, including project management methodology and toolkit. Workshop delivered by a qualified SCOR® Day 1 instructor certified by the supply chain council. • Benefits - You will learn and practice several techniques to:  Apply SCOR® model to map the process and configure your supply chain  Navigate SCOR® model and its components  Align strategic plan with operations, performance management and benchmarking  Develop strategic initiative in the organization  Establish strategic alignment with operation best practices versus future practices  Establish corporate micro project management and implementation • - Overview of Supply Chain Operations Reference (SCOR®) Model SCOR® 11.0 Notation Index SCOR® Overview Version 11.0 Level 3 Processes Case Study: Process Cascading SCOR® Process Mapping Definition of Process Performance Attributes and Metrics Practices People Inputs and Outputs Day 2 Who Should Attend? • Performance Measurement in SCOR® - Metrics Definition and Calculation - Hierarchical metrics structure - Benchmarking Overview - 4 steps benchmarking approach Case Study: Measuring Supply Chain Performance CEO, General Managers, Directors, Senior Managers of the following departments: • Operations • Purchasing (Sourcing and Procurement) • Logistics, Supply Chain • Inventory Management • Customer service • Finance  - [10] Project and Initiatives Selection of projects through disconnects filtering Project Management Approach: Initiation, Planning, Control and Closing Project Management Tool
  11. 11. Building Supply Chain Capabilities to Achieve Operational Excellence ICOGSC04 - 2 days workshop visit www.icognitive.com or contact us at workshop@icognitive.com Contents Objectives Stiffening competition, soaring labor costs, increasingly demanding customers, high logistics costs, greater supply chain risk have made the business more challenging than ever. Companies now need to break the walls inside the organization and collaborate actively with suppliers to improve customer service while driving down costs. Companies have to develop superior supply chain capabilities to drive operational excellence and address key issues. This training shows how companies can improve their supply chain capabilities and optimize their financial performance. Benefits DAY 1 You will learn and practice several techniques to: • Configure your supply chain based on a proven process model framework • Select the right KPI’s to capture, analyze and benchmark performance • Identify inefficiency gaps and supply chain improvement opportunities • Use a common language to enhance collaboration and maximize visibility • Accelerate business change • Define a sustainable supply chain strategy Supply Chain Configuration Build up Supply chain capabilities using different proven methodologies • Process Management‐SCOR® Methodology: - SCOR® Processes - SCOR® Metrics & Best Practices - Case Studies: SCOR® Implementation in Beverage Industry DAY 2 Supply Chain Excellence Supply Chain Maturity Model to facilitate qualitative benchmarking • Four step benchmarking approach • Case studies: - Strategic benchmarking in electronic industry - Strategic benchmarking in chemical industry • Industry trend on operational benchmarks Who Should Attend? CEO, General Managers, Directors, Senior Managers of the following departments: • Operations • Purchasing (Sourcing and Procurement) • Logistics • Supply Chain • Inventory Management • Customer service [11]
  12. 12. Supply Chain Management: from Fundamentals to Best Practices ICOGSC05 - 1 day workshop visit www.icognitive.com or contact us at workshop@icognitive.com Objectives Contents This workshop is designed to provide comprehensive knowledge of best practices in supply chain management to all supply chain actors. This workshop covers best practices from Strategic level to Execution through an introduction to the six core supply chain processes and key concepts. Benefits • • • • Get a quick insight of supply chain management fundamentals Increased understanding of the best-practices in supply chain management New insights into aligning your supply chain to achieve competitive advantage Reviews of the latest approaches and frameworks on supply chain strategy, planning and execution Who Should Attend? Directors, Senior Managers of the following departments: • Operations • Purchasing (Sourcing and Procurement) • Logistics • Production • Demand & Supply • Finance • Sales & Marketing [12] DAY 1 • • • • Concept of core processes: Plan, Source, Make, Deliver, Return and Enable SCOR® performance measurement Lean Supply Chain Sales & Operations Planning Process
  13. 13. Measuring and Benchmarking Supply Chain Performance ICOGSC06 - 2 days workshop visit www.icognitive.com or contact us at workshop@icognitive.com Contents Objectives Supply Chain performance measurement and benchmarking are critical tools for companies to set the space for changes and head in the right, successful direction in today's business environment. You can't manage what you do not measure. Measuring your performance with the right indicators and comparing your supply chain strategy to that of your peers are essential for identifying inefficiency gaps and supply chain improvement opportunities. Benchmarking is an effective way to gain competitive advantage and become best-inclass. Benefits You will learn and practice several techniques to: • Select the critical Key Performance Indicators for successful measurement • Accurately measure your performance • Compare your performance to your competitors - Get an overview of where you are standing against your competitors • Improve your supply chain performance through best practices implemented by the "Best-In-Class" DAY 1 • • • • • Supply Chain Management Fundamentals Developing a competitive performance measurement framework Case Study 1 Best practices in performance measurement SCM drivers of financial performance: The link between SCM KPIs and corporate financial KPIs DAY 2 Who Should Attend? • • • • • • • Operations directors/managers Purchasing directors/managers Demand & Supply managers Sourcing & Procurement managers Production managers Distribution and Logistic managers • • • • • [13] Supply chain performance benchmarking overview and approaches What kind of benchmarking should you undertake? How to implement benchmarking in your organization? - 4 steps benchmarking approach Supply chain benchmark study results (performance of more than 1000 companies in Asia) Case study 2 Strategic best practices to improve your supply chain performance
  14. 14. Corporate Strategic Planning to Supply Chain Operations Excellence ICOGSC07 - 2 days workshop visit www.icognitive.com or contact us at workshop@icognitive.com Objectives Contents Any supply chain should actively support the corporate strategy and enable competitive advantage based upon supply chain competence. An effective strategy will clarify the link between corporate strategy and supply chain resources, providing a framework to guide tactical and operational decision making. This workshop is designed to assist supply chain professionals in executing the corporate strategy into supply chain operations excellence by showing the linkage between strategic planning to supply chain operations. DAY 1 • Benefits You will learn and practice several techniques to: • Build and implement the corporate strategic planning using balanced scorecard • Apply SCOR® model for a process mapping of your supply chain • Translate strategic objectives into coherent strategic operational decisions • Align strategic plan with supply chain operations and performance measurement • Build strategic operational and supply chain decisions leading to the achievement of competitive advantage through an effective operational strategy • • Overview of Corporate Strategic Planning - Why do companies need strategic planning? - Corporate Strategic Planning Model: BSC, SWOT, Blue Ocean Introduction to Balanced Score Card (BSC) - Definition - Four perspectives of BSC: Financial, Customer, Business Processes, Learning and Growth - Benefit of BSC Introduction to SCOR® methodology - Supply Chain Council overview - SCOR® process mapping methodology - SCOR® performance measurement & benchmarking approach DAY 2 Who Should Attend? • • CEO, General Managers, Directors, Senior Managers of the following departments: • Operations • Purchasing (Sourcing and Procurement) • Logistics • Supply Chain • Inventory Management • Customer service [14] Linking the strategic planning to SCOR® - Balanced scorecard and SCOR® model - BSC strategic tool Internal business process link to SCOR® - Benefits of the convergence of strategic models and SCOR® How company strategy drives the supply chain initiatives Case Study
  15. 15. Sales and Operations Planning (S&OP) ICOGSC08 - 2 days workshop visit www.icognitive.com or contact us at workshop@icognitive.com Contents Objectives The current economic recovery has made Demand Forecasting a key challenge for many companies. Predicting accurately the market is identified as a prevalent best practice to streamline the critical planning stage and to achieve sales and profit growth. By enhancing collaboration and information sharing between all departments, S&OP (Sales and Operation Planning) delivers the capability to reduce forecast error, optimize inventory, increase cash flow, and maximize return on working capital, allowing companies to plan their marketing strategy through better visibility and achieve sustainable growth. S&OP process brings together all plans for the Business (sales, marketing, and product development, manufacturing, sourcing and financial) into one integrated set of plans. DAY 1 • • Benefits You will learn and practice several techniques to: • Understand the S&OP methodology • Adopt these principles to manage your business effectively and achieve competitive advantage • Ensure all departments are aligned • Ensure your plans are measured accurately to enable continuous improvement Who Should Attend? • DAY 2 • • Directors/Managers of the following departments: • Operations • Sales & Marketing • Finance • Purchasing • Demand & Supply • Sourcing & Procurement • Production • Distribution and Logistics • [15] S&OP Introduction - Planning: Strategic to operational - S&OP: link between Tactical & Operational - Definitions / Purpose - Benefits - S&OP wheel S&OP supporting process: Forecast • Statistical forecast definition • Forecast Case 1: Forecast success and failure factors Demand review - Supply review Case Studies - Case 2: A product line in Asia - Case 3: S&OP supporting process: Forecast process S&OP Best Practices - Objectives - Inputs - Outputs - Components - Best practices S&OP Implementation - Success and failure factors - Industry feedback - Success stories
  16. 16. Forecast: How to Improve Accuracy? ICOGSC09 - 1 day workshop visit www.icognitive.com or contact us at workshop@icognitive.com Contents Objectives This hands-on training provides a very practical first approach to forecasting methodology, terminology, concepts and applications. Trough step-by-step exercises based on real-life sales, participants learn to identify data components, use algorithms and build a forecast. This training requires basic Windows Excel knowledge. Accessible to everyone: no advanced mathematical knowledge is required. Benefits You will learn and practice several techniques to: • Build an accurate forecast • Analyze and challenge the numbers of your market demand • Acquire the skills necessary to improve forecasting performance • • • • • Who Should Attend? Directors, Senior Managers of the following departments: • • • • • • • • DAY 1 Operations Purchasing (Sourcing and Procurement) Logistics Supply Chain Inventory Management Customer service Finance Sales & Marketing [16] Statistical/market intelligence approach Trend, seasonality, forecast by Excel Simple Exponential Smoothing Aggregation: Forecast at SKU Forecast at family level What’s in the forecasting tools: How much to trust them, how to check them Complete case study
  17. 17. Supply Chain Best Practices ICOGSC10 - 2 days workshop visit www.icognitive.com or contact us at workshop@icognitive.com Contents Objectives This workshop is designed to assist supply chain professionals in implementing the Supply Chain best practices to achieve supply chain excellence and become a best-in-class. The workshop covers cross-industry best practices based on several supply chain model toolkits. Benefits You will learn and practice several techniques to: • Define your supply chain configuration • Measure your supply chain performance and compare it with your competitors • Identify inefficiency gaps and supply chain improvement opportunities • Recognize the dimension of best practices • Select best practices suitable to your supply chain • Implement industry best practices including: - Vendor Managed Inventory - Sales & Operations Planning methodology - SCOR®, Lean, and Six Sigma - Risk management in your supply chain network - Service Productivity Management Who Should Attend? DAY 1 • Introduction to Supply Chain Reference Model - SCOR® 11.0, eTOM, CSCMP, Value Chain - SCOR® process mapping - SCOR® performance measurement & benchmarking approach • Dimensions of Supply Chain Best Practices - Type of industry practices - Best practices classification - Best practices by SCOR® process: Plan, Source, Make, Deliver, Return - Best practice attribute: process, metrics, people DAY 2 • • CEO, General Managers, Directors, Senior Managers of the following departments: • Operations • Purchasing (Sourcing and Procurement) • Logistics • Supply Chain • Inventory Management • Customer service • • • • [17] Best practice 1 – Sales & Operations Planning Best practice 2 – Convergence of SCOR® with Lean and Six Sigma Best practice 3 - Benchmarking Best practice 4 - Risk Management Strategies Best practice 5 – Service Productivity Management Case Study
  18. 18. Lean Supply Chain ICOGSC11 - 2 days workshop visit www.icognitive.com or contact us at workshop@icognitive.com Objectives Contents In most of manufacturing and distribution companies, supply chain costs represent between 55% and 65% of gross revenue. Companies can reap cost and performance benefits by identifying, quantifying and capitalizing on supply chain operational and process improvements. In order to create a leaner supply chain, companies must examine each area of the supply chain which includes manufacturing, warehousing and transportation. This workshop is designed to help the participants develop an effective lean supply chain and establish strategies to achieve operational excellence in supply chain management. DAY 1 • • Benefits You will learn and practice several techniques to:  Develop an effective Lean Supply Chain  Establish workable strategies to achieve Operational Excellence in Supply Chain Management  Better prepare to face the future challenges in supply chain management.  Understand the methodologies to zero in on the critical few that drive total supply chain cost.  Create compelling measures that support excellent supply chain processes. Who Should Attend? • • DAY 2 • CEO, C-level executives, General Managers, Directors, Senior Managers of the following departments: • Supply chain • Forecast and planning • Demand planning • Purchasing • Logistics • Contracts • Materials management • Operations • Customer service • Distribution • Stores and inventory control • • • [18] Understanding Lean Supply Chain What is Lean? Why Lean? Defining Supply Chain and Supply Chain Management Understanding Lean philosophies Linking Lean across the supply chain Creating Effective Supply Chain Management Selecting and developing Lean suppliers Building an effective supply network Promoting Lean practices in Supply Chain Management From Silo operation view to integrated supply chain view Lean Transportation What is Lean transportation? Elements of Lean transportation system Lean transportation strategies Lean transportation – going forward Lean Distribution Managing customer focus and distribution channel What is Lean Distribution? Ways to achieve Lean Distribution Improve the utilization and productivity of assets Operational Excellence In Supply Chain Management Setup time reduction – toward higher flexibility Pull systems – Heijunka -Level scheduling Optimising Inventory – reducing inventory levels to reduce costs Measuring Supply Chain Why measuring Supply Chain? The pitfall to avoid in measuring Measures that support Excellent Supply Chain Linking Lean to corporate strategic focus Tools for Lean Supply Chain Management Embarking on The Journey to Lean Supply Chain Management Value Stream Mapping Recognizing the waste in current supply chain Driving continual improvement with KAIZEN event Gearing Towards Effective Supply Chain – Ready To face The Future Challenges The impact of AFTA to supply chain How you could leverage on Lean to better prepare for it? Lean supply chain model – better prepare for it!
  19. 19. Logistics Management Best Practices ICOGSC12 - 2 days workshop visit www.icognitive.com or contact us at workshop@icognitive.com Objectives Contents This workshop is designed to assist logistics and supply chain professionals to reduce their operational costs and improve service efficiency. Benefits You will learn and practice several techniques to: • Design an efficient and sustainable logistics network design • Deliver on-time while keeping costs down • Provide a higher quality of service • Establish a culture of collaboration • Optimize inventory management • Achieve accurate delivery • Optimize transport and warehouse management • Reduce and control logistics costs • Successfully achieve logistics integration DAY 1 • • • • • • The importance of customer service Distribution Sourcing Warehousing Transportation management Inventory management DAY 2 • • • • • Who Should Attend? CEO, General Managers, Directors, Senior Managers of the following departments: • Operations • Purchasing (Sourcing and Procurement) • Logistics • Supply Chain • Inventory Management • Customer service [19] Logistics integration Information systems Logistics network design Logistics cost control Organization structures for Logistics management
  20. 20. Inventory Management and Optimization ICOGSC13 - 2 days workshop visit www.icognitive.com or contact us at workshop@icognitive.com Objectives Contents This workshop aims to deliver the understanding of managing the whole ecosystem of inventory, including the key principles and techniques. The workshop provides complete process of inventory optimization starting from diagnostics, training, handholding, and coaching*. DAY 1 Inventory Management • Introduction to Inventory Management • Cost related to Inventory - Inventory carrying costs - Ordering costs - Item costs - Out-of-stock costs • Making trade-offs: Total cost considerations • Two types of demand: Independent and Dependent • Two types of inventory: Cycle and Safety Inventory policies DAY 2 Benefits You will learn and practice several techniques to: • Analyze, manage and optimize your inventory management • Identify the goals and objectives of inventory management, and measure their process against these goals • Control inventory levels • Calculate safety stock, reorder points, and order quantities • Evaluate inventory management systems • Better maintain inventory accuracy • Understand type of inventory costs and how to manage them • Align strategic plan with inventory performance management and benchmarking Who Should Attend? General Managers, Directors, Senior Managers of the following departments: • Inventory Management • Operations • Purchasing (Sourcing and Procurement) • Logistics • Supply Chain • Customer service • Finance • Planners, buyers, stores supervisors and production team leaders or supervisors [20] Inventory Optimization • Inventory Optimization Process • Metrics and Performance Management • Industry practices o Emerging practices o Best practices o Standard practices o Declining practices • Organization and skill • Monitoring and alerts DAY 3 Coaching Session* *Depending on client’s needs, customized coaching session can be added for participants to master real inventory management execution through knowledge sharing and hands-on support from experienced subject expert. iCognitive can also provide the assessment of existing of company inventory management to be embedded in this session.
  21. 21. Project Management ICOGSC14 - 2 days workshop visit www.icognitive.com or contact us at workshop@icognitive.com Contents Objectives Project management is the application of knowledge, skills, tools and techniques to project activities to meet project requirements. Professional consultants’ tips and best practices in handling projects are shared in this workshop. This two-day interactive workshop is equipped with project management methodology and toolkit. Benefits DAY 1 You will learn and practice several techniques to: • Estimate the need for resources • Plan the tasks • Drive projects implementation through the constraints of organizations and strict deadlines • Who Should Attend? • • • • • • • • CEO, General Managers, Directors, Senior Managers who want to sharpen their skills in managing a project and portfolios Project managers and anyone involved in Project Management Program Managers Project Office Staff Process Analysts Quality Assurance anyone who want to develop or improve the project management methodology in their organization DAY 2 • • • • [21] Project management fundamentals PM Definition Project and Operation Sizing The Project From Strategy to Delivery PM Methodologies Upside Potentials & Challenges Project Manager Roles and The Team Critical processes of PM Initiating the project Project planning Communication plan Change management Critical processes of PM (cont’d) Case study 1 Controlling and executing the project Project closing Case Study 2 PM tools overview Functionality of project management software Project management software comparison Importance of financial analysis Net present value (NPV) Return on investment (ROI) Payback period Supply chain project management Supply chain project elements Supply chain project roadmap
  22. 22. Project Management Office (PMO) ICOGSC15 - 2 days workshop visit www.icognitive.com or contact us at workshop@icognitive.com Contents Objectives This workshop is designed to assist project managers and professionals to define, manage and maintain the standards and processes in the project management within an organization. The primary goal of a PMO is to achieve benefits from standardizing and following project management policies, processes, and methods. Benefits You will learn and practice several techniques to: • Establish corporate PMO and implementation of required processes • Set out project scheduling, finance and resource management policy • Define the work scope & team qualification • Align business strategies and expectations of corporate management • Lead reporting, scope, time, cost, quality, resources and communication management, with templates, business rules, standard operating procedures & KPI • Implement enterprise-wide project portfolio management system Who Should Attend? • • • • • • • • DAY 1 • • • • Project management Overview - Project management definition - Critical processes of project management PMO as Framework for Successful Project Management Project Management Office (PMO) Overview - PMO Definition - PMO Benefits PMO Approach - Phase 1: Design - Phase 2: Deployment - Phase 3: Execution DAY 2 CEO, General Managers, Directors, Senior Managers who want to sharpen their skills in managing a project and portfolios Project managers and anyone involved in PM Program Managers PMO Staff Project Office Staff Process Analysts Quality Assurance anyone who want to set-up a PMO function and develop or improve the project management methodology in their organization [22] • • • • • PMO Processes Project Lifecycle Management PMO Key Performance Indicator PMO Tools - Time-tracking and notification - Resource management - Collaboration - Dashboard - Web-access - Document repository Common PMO Failures
  23. 23. Project Management and Coaching ICOGSC16 - 2 days workshop + 1 day coaching/tailored according to company’s need Contents Objectives Project management is the application of knowledge, skills, tools and techniques to project activities to meet project requirements. This program is design as in-house workshop aiming at enhancing project management knowledge and skill-set among management team, with main focus on mastering the real project management execution through the project management coaching and handholding support. Benefits DAY 1 & 2 In the workshop you will learn and practice several techniques to: • Estimate the need for resources • Plan the tasks • Drive projects implementation through the constraints of organizations and strict deadlines The coaching session would allow you to gain: • Comprehensive knowledge transfer on project management • Knowledge sharing and hands-on support from experienced project management expert • Who Should Attend? Depending on the state of project, coaching can be done in different phases: • • • • • • • CEO, General Managers, Directors, Senior Managers who want to sharpen their skills in managing a project and portfolios Project managers and anyone involved in Project Management Program Managers Project Office Staff Process Analysts Quality Assurance anyone who want to develop or improve the project management methodology in their organization [23] Project management training (Please see: PM training content) COACHING SESSION This session provides you to easy access to project management expert who will coach you to run the project management by showing the example and providing practical project management tools/documents. You will execute under the observation of the coach as you go through a learning process. Debriefing will be conducted after you execute project management. 1. 2. 3. Project Initiation and Planning Establish Project Charter Appoint the project team Set up the project office Project Execution and Control Build deliverables Monitor and control Project Closing Perform project closure Review project completion Celebration
  24. 24. Supply Chain Risk Management ICOGSC17 - 2 days workshop visit www.icognitive.com or contact us at workshop@icognitive.com Objectives Contents Supply Chain Risk Management is the systematic identification, assessment, and quantification of potential supply chain disruptions with the objective to control exposure to risk or reduce its negative impact on supply chain performance. This workshop aims to help you to identify, analyze, manage and mitigate risks in a supply chain, thus making your organization more resilient. Benefits DAY 1 In the workshop you will learn and practice several techniques to: • Identify the risk throughout the supply chain • Assess and evaluate the risk exposure • Develop mitigation plan using references on risk management best practices • Quantify the risk and the return on investment using the risk metrics • Establish risk monitoring and continuous initiatives aiming to be resilient organization • • • • • • • Who Should Attend? Introduction to Supply Chain Risk Management Risk Management Frameworks Supply Chain Risk Management in SCOR® Supply Chain Risk Management (SCRM) Approach – Risk Identification – Risk Assessment – Risk Mitigation Case Study Initial Step to Risk Analysis: Supply Chain Configuration Risk Monitoring DAY 2 CEO, General Managers, Directors, Senior Managers of the following departments: • Risk Management, Business Continuity Planning • Planning • Operations, Production • Purchasing (Sourcing and Procurement) • Logistics • Supply Chain • Inventory Management • Quality Assurance • Finance • • • • • • • • [24] Supply Chain Risk Management Best Practices Risk performance measurement Extensive SC Risk Management Program Case Study Enhance internal capabilities for SCM Risk Management Practical Risk management by functional area – Planning Practical Risk management by functional area – Purchasing Practical Risk management by functional area – Distribution
  25. 25. Supply Chain Analytics ICOGSC18 - 2 days workshop visit www.icognitive.com or contact us at workshop@icognitive.com Objectives Contents The combination of an increasingly complex world, the vast proliferation of data and the pressing need to stay one step ahead of the competition, has sharpened the focus on using analytics within organizations. Leading organizations use analytics to build their competitive strategies and beat the competition. This 2-day interactive training course provides required knowledge to be able to understand the fundamentals of Supply Chain Analytics, provides practical examples to make the concept clearer and pragmatic pointers to be able to implement them in your organization. Benefits The training session would allow you to gain:  Comprehensive overview of Supply Chain Analytics  Pragmatic examples of Supply Chain Analytics companies can do, which includes sourcing, financial analysis, forecasting, performance measurement and benchmarking  Hands-on group case studies to practice and get very familiar with the concepts, to be ready to implement the new ideas in the company  Lesson learned from other companies through successful implementation case studies DAY 1 • • • • • • DAY 2 • Who Should Attend? CEO, General Managers, Directors, Senior Managers of the following departments: • Planning, Forecasting • Sales, Marketing, Business intelligence • Operations • Purchasing (Sourcing and Procurement) • Logistics • Supply Chain • Inventory Management • Information System 25 Introduction to Supply Chain Analytics Software used for Supply Chain Analytics Maturity model for Supply Chain Analytics Supply Chain Analytics example 1 – Total Cost of Ownership (TCO) Case Study Supply Chain Analytics example 2 – Costto-serve and Profit cliff analysis Case Study Supply Chain Analytics example 3 – Forecast Value Add (FVA) Case Study • Supply Chain Performance Measurement – foundation for analytics • Key criteria to develop a KPI • Balanced Scorecard approach • Supply Chain Metrics Hierarchy • Example framework based on the SCOR methodology Group Case Study Supply Chain Analytics example 4 – Benchmarking • Fundamentals of benchmarking • Benchmarking types available in the market • How to Implement Benchmarking in your organization? Group Case Study
  26. 26. Supply Chain for Non-Supply Chain Managers ICOGSC19 - 1 day workshop visit www.icognitive.com or contact us at workshop@icognitive.com Objectives Contents These days most managers know that Supply Chain Management is important and one of the key factors a company can differentiate itself from the competition. Though it has been around for many years, Supply Chain Management is however still a concept that can be confusing for people who don’t deal with it on a daily basis. This training course provides the knowledge to understand the fundamentals of Supply Chain Management and practical pointers to be able to assist with the implementation in your organization. DAY 1 • • • Benefits The training session would allow you to gain: • Comprehensive overview of what is Supply Chain Management provided in a clear language • Understanding on key functions in the organization that are considered to be part of SCM • Appreciation of the importance of SCM integration • Understanding on various organization structures that support this vision of SCM integration • An overview of the software applications used in Supply Chain Management Who Should Attend? • • Professionals and practitioners, non SCM-managers, who want to sharpen their knowledge in Supply Chain Management Human Resources Managers 26 • • • Supply chain fundamentals Core components of Supply Chain Management The importance of SCM integration • Why integration creates value • How to overcome the main barriers to integration: Organization structures for SCM • Supply Chain organization development: 4 Stages • Issues and challenges Introduction to Supply Chain software • High level overview of the most common types of Supply Chain software Master the implementation of supply chain initiatives • SCM implementation • Common pitfalls to avoid Case study on using SCOR® to improve supply chain operational
  27. 27. Introduction to Supply Chain Management Impact on Finance ICOGSC20 - 1 day workshop visit www.icognitive.com or contact us at workshop@icognitive.com Objectives Contents This workshop describes the relationship between Supply Chain Management operations and the direct impact of their optimization on the financial results of the organization. This course is designed to provide a new insight on the link between supply chain metrics and companies Balance Sheet and Income Statement. Benefits DAY 1 Upon completion of the course, you will have gained the knowledge to: • Understand the relationship between SCM and Finance • Realize of the impact of supply chain management on costs and financial performance • Apprehend the direct impact of operational performance on the overall profitability of the organization • • • • Who Should Attend? CEO, General Managers, Directors, Senior Managers of the following departments: • Operations • Supply Chain • Logistics • Inventory • Finance • Sales & Marketing 27 SCM drivers on financial performance and the operational leverages Selecting the right metrics Familiarization with SCM Profit & Loss DuPont Model Simulation
  28. 28. Supply Chain Management Impact & Its Impact on the Company’s Bottom Line ICOGSC21 - 2 days workshop visit www.icognitive.com or contact us at workshop@icognitive.com Objectives Contents The workshop has been developed by iCognitive to describe the relationship between SCM operations and the financial result of its organization. It is designed to support companies to fully understand the impact of their management of the supply chain on the company’s bottom line. With a better understanding of the operational-financial links, supply chain professionals will be able to find innovative answers to overcome today’s challenges: Sustainable cost reduction, operational efficiency, better assets utilization and profitability improvement through supply chain levers. DAY 1 • Benefits You will learn and practice several techniques to: • Understand the relationship between SCM and Finance through a comprehensive examination of the supply chain operational and financial metrics • Understand the impact of operational performance on financial results - How improving supply chain cycle time, supply chain velocity, supply chain responsiveness and supply chain cost can enhance your company’s financial performance - An overview of the supply chain models, metrics, best practices and costs, and their impact on the company’s profitability • • DAY 2 • Who Should Attend? • • • • • • Chief Executive Officer General Manager Chief Operation Officer Chief Financial Officer Chief Information Officer Chief Technical Officers Operations Director Finance Director SC Director/Manager Logistic Director/Manager Inventory Manager • Customer Service Manager • • • • • • • 28 SCM Overview: - SCOR® Model approach: Supply Chain network and configuration - Case Study 1: Map your supply chain Supply Chain Strategy: - Operational metrics and Financial metrics - SCORCard - Case Study 2: Build your SCORcard SCM impact on profitability: - SCM drivers on financial performance and the operational leverages - Familiarization with SCM Profit & Loss - Case Study 3: Calculate your total supply chain cost How to reduce SCM Costs? - SCM Cost drivers - DuPont Model - Case Study 4: Evaluate your cost reduction potential Generate profit through SCM Tools: - SCOR® best practices - Supply Chain Finance - Case Study 5: Simulation of SCM Improvements Assess your Capital efficiency: - Introduction to EVA - EVA vs. DuPont Model - Case study 6: NOPAT Calculation
  29. 29. Supply Chain Optimization ICOGSC22 - 2 days workshop visit www.icognitive.com or contact us at workshop@icognitive.com Objectives Contents This workshop is designed to assist supply chain professionals to manage every activity involved in planning, sourcing, manufacturing and logistics to lower costs and serve more efficiently end customers. DAY 1 Benefits • You will learn and practice several techniques to: • Analyze and reduce your true supply chain cost • Increase visibility through better collaboration • Improve cash flow through optimized supply chain management • Manage demand and supply and to maximize profit • Measure your performance and compare it with your competitors • Identify the best supply chain optimization opportunities • Define a sustainable supply chain strategy Who Should Attend? • • • What is your true Supply Chain Cost? - Activity Based Costing (ABC) to analyze your true supply chain cost How to reduce your material costs? - Manufacturing Cost Analysis (MCA) methodology to accurately visualize all materials related cost How do you improve Cash Flow through optimized Supply Chain Management? How to manage your demand and supply in the current global economic environment? - Sales and Operations Planning (S&OP) to optimize your demand and resources and maximize your profit DAY 2 CEO, General Managers, Directors, Senior Managers of the following departments: • Operations • Purchasing (Sourcing and Procurement) • Logistics • Supply Chain • Inventory Management • Customer service • Finance • Sales & Marketing • • • • 29 How good is your Supply Chain performing? - Where does your company’s performance stand compared to your competitors? Do your targets enable you to stay ahead and are you cost-effective enough? - Learn how to measure your performance smartly and accurately, using the professional standards and become the best in class for a real competitive advantage What can SCOR® do for your Supply Chain? - Understand the benefits of the SCOR® Model PLAN-SOURCE-MAKE-DELIVERRETURN approach How Six Sigma and Lean Culture benefit to your Supply Chain? How green is your Supply Chain?
  30. 30. Optimizing Supply Chain Efficiency Through Cost Analysis: Manufacturing and Supply Chain Cost Analysis ICOGSC23 - 2 days workshop visit www.icognitive.com or contact us at workshop@icognitive.com Objectives Contents This workshop is designed to explain advanced cost analysis for sourcing and manufacturing. Through practical case studies and the review of best practices, learn to visualize your material flow and all its associated costs in a very detailed way so that inefficient product lines and processes can be identified and waste can be eliminated. DAY 1 • Benefits MCA methodology fundamentals What is MCA? Importance and benefits of MCA MCA vs. traditional cost accounting MCA integration with SCOR® What is SCOR®? SCOR® as a navigator in analyzing manufacturing cost MCA implementation roadmap Flow management fundamentals Visualize three types of material flow related cost Implementation of Manufacturing Cost Analysis (with case study) Part 1: Modeling the company Part 2: Data generation and analysis Part 3: Material flow control You will learn and practice several techniques to: • Reveal undiscovered opportunities of tremendous cost reduction • Improve your assets management and delivery reliability • Map your suppliers' network and assess your risk level in sourcing • Improve material flow transparency and visibility • Master your material flow in an innovative way • Who Should Attend? DAY 2 CEO, General Managers, Directors, Senior Managers of the following departments: • Operations • Purchasing (Sourcing and Procurement) • Logistics • Supply Chain • Inventory Management • Customer service • • • • • • • 30 Sourcing configurations and process elements in SCOR® model Sourcing configuration in SCOR® Map your supplier’s network using SCOR® Sourcing cost structures and components Cost analysis from process point of view Identification of main cost components Cost management Supplier performance management Supplier relationship management Assess supplier performance through metrics Supplier risk management Assess the risk level for your supply chain Minimizing fraud in sourcing Supplier integration initiatives and benefits • Integration through collaborative planning • Forecast through the supply chain
  31. 31. Service Productivity Management ICOGSC24 - 2 days workshop visit www.icognitive.com or contact us at workshop@icognitive.com Objectives Contents This workshop is designed to assist services companies to optimize productivity, quality and profitability by adopting best practices. Benefits You will learn and practice several techniques to: • Use the best audits tools • Make better and faster decisions • Boost company performance • Operate at low cost while providing the required service level • Control quality and cost in a complex environment DAY 1 • • • • Who Should Attend? • All C-Levels and senior managers in service organizations: • Banking institutions • Insurance • Public service • Healthcare • Education • Hospitality • Real Estate • Telecommunications • Other business service providers Introduction to Service Productivity Management Decision-making tools and methods for managers Measuring and managing service productivity Case study 1: Important profitability and Productivity: Bank branch operations Benefits of Data Envelopment Analysis in banking for profit improvement cost savings and higher quality. Shareholder reporting and auditing issues for service organizations Case study 2: Benchmarking the service productivity in hospitality industry DAY 2 • • • • • 31 Methods to ensure low-cost operations while meeting the required service quality - Evaluating service providers, Physician practice patterns Case study 3: Improving service levels at the right cost in public services: Government service case. Case study 4: Evaluating education school efficiency Profitability analysis in service industry Case study 5: Becoming a cost-efficient service organization
  32. 32. Our clients’ recommendations & testimonials visit www.icognitive.com or contact us at +65 6325 2810 or workshop@icognitive.com “Extremely practical. Excellent course and there is enough information for us to dig into other related areas. ” Operations Director Finisar Malaysia "John is enthusiastic and energic trainer, with knowledge on the topic" (Public Workshop on “Optimizing Your Supply Chain Efficiency through Cost Analysis”, Kuala Lumpur) "Trainer is very confident when explaining. He was a great professional in purchasing and supply. He explains the content in a nice way. He was a good experienced person and he is able to answer any questions asked” (Public Workshop on "Supply Chain Excellence for OGP", Dubai) “ The workshop gives high level idea about how to manage the supply chain properly. Believe we can use it as guidelines for some initiatives. ” China Operations Manager Syngenta “ Very good topic. New approach to measuring health of supply chain. This approach would become relevant to major companies in Asia in the next 3 years time. ” Supply Chain Director PPT Chemical Public Co Ltd Thailand "Great training, very interesting and complete thanks to the trainer" "Training very useful, this training gives an operational and strategic view on the reverse logistics" (In-house Workshop on Supply Chain Center of Excellence, Ethiopia) “ SCOR model was the most useful where is a good tool to identify the problems. ” Regional Supply Chain Manager Kingfisher Sourcing “Forecasting usage and replenishment (Min/Max, ROP, ROQ) very informative to help with our business” Carigali Hess Operating Company Connect with us 32
  33. 33. Companies & Organizations trained by iCognitive Over 350 organizations and 3000 managers have improved their skills with iCognitive courses FOOD, BEVERAGE AND TOBACCO CHEMICALS LOGISTICS ELECTRONICS AND TELECOMMUNICATIONS AEROSPACE AND DEFENSE HEALTH CARE INDUSTRIAL EQUIPMENT ENERGY & RESOURCES AUTOMOTIVE OTHERS 33
  34. 34. Our International Team 7 nationalities, 10 languages and very diverse university backgrounds John PAUL (PhD, MBA, MSc, BEng) is the Managing Director of iCognitive, John leads the iCognitive group with over twenty years of experience within Supply Chain Management and Operational Improvement in manufacturing and servicesPrior to iCognitive, from 1997 to 2003, John Paul had been working for the Singapore Institute of Manufacturing Technology (SIMTech) as the Supply Chain Research Center Director. Before joining SIMTech in 1997, John Paul had spent 10 years working for Digital Equipment Corporation Europe first as Administration & Logistics Program Director based in France and later joined the European team in Geneva (Switzerland) as Program manager for Europe… More information about John Connect with John Luc KREMERS (MSc) has for the last fifteen years helped organizations in various industries in Asia improve their supply chain. His areas of expertise includes supply chain reconfiguration, operational improvement, SCOR implementation, strategic benchmarking and technology deployment. In addition to consulting, he is responsible for the Annual Supply Chain Benchmark studies and the IT Solutions development. In the past few years he has written various SCM-articles and authored and delivered numerous workshops and forums in Asia about Supply Chain Management. He has been a member of the Metrics Committee of the Supply Chain Council and contributed to the metrics in SCOR version 7.0 and 8.0. More information about Luc Connect with Luc Arryn ZALSA (MSc, BEng) is a supply chain consultant in iCognitive. With iCognitive, she possesses four years industry consulting experience and project management in Supply Chain with strong exposure in supply chain configuration, organization restructuring and process improvement. She has conducted the improvement projects for coal logistics client and shipbuilding company in Indonesia, European naval defense company in Singapore, state-owned power generation company in Shanghai… Know more about Arryn Connect with Arryn Vanessa Yanhua ZHOU (MSc, BEng) is a supply chain consultant with iCognitive. She has worked on the project to design and establish the business organization and processes for a start-up company in Oil & Gas industry with SCOR methodology. She has applied SCOR project to a Steam Turbine Generator Manufacturer in Shanghai, and managed the Performance Measurement Implementation project for the same company. She worked in a company in restaurant industry for their Supply Chain Development Project… Know more about Vanessa Connect with Vanessa Radouane HAMIDI (MSc) is charge of the Sales and Marketing department at iCognitive. Solid technical background and multilingual (English, Arab, French, Spanish). He is based in Singapore-Apac since over 2 years. Prior to iCognitive, he has previously worked in Logistics and Manufacturing industries in Singapore, France and Morocco. Radouane has joined iCognitive in 2013 to accelerate the development of the leading supply chain management company in Apac, Europe and Africa… Know more about Radouane Connect with Radouane More members of our international team on www.icognitive.com 34
  35. 35. Our Supply Chain Corporate Training Partners iCognitive supports partners to conducted supply chain training worldwide Be our partner on supply chain corporate training and workshop Contact us at workshop@icognitive.com +65 6325 2810 Our international Supply Chain Publications Supply Chain Publication about SCOR, Supply Chain Management, Benchmarking iCognitive is pleased to introduce the first SCOR® Supply Chain Practical Guide written in Chinese and French and Indonesian. iCognitive publishes Application of Benchmarking on SCOR® Implementation, Operational Benchmark Report and Annual Benchmarking Reports. Visit our online eStore to get a large view of all our publications: http://www.icognitive.com/estor/ French version French Version nd 2 Edition Chinese version nd Chinese Version Bahasa Version 2nd Version, to be published to be published Benchmarking Publications E Visit www.icognitive.com or contact us at +65 6325 2810 or workshop@icognitive.com 35
  36. 36. A worldwide leading company in Supply Chain Management iCognitive supports partners to conducted supply chain training worldwide 36

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