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Laurent Landowski
32 rue Mogador, Paris 75009
+33 1 82 83 93 00
llandowski@virtuoz.com
IN ACTION
KEY FIGURES




Leading Provider of Virtual Agent Solutions

10M conversations/month on our hosted platform

Created in 2002, Series A with Galileo Partners in 2006, Series B
with MDV in 2008

75 employees —12 nationalities

Offices in San Francisco, New York and Paris

VirtuOz was ranked 36th in the 2009 Deloitte Technology Fast 500
EMEA
WORKS WITH WORLD CLASS LEADERS
OUR CLIENT PRIORITIES




Provide a superior customer service experience

E-Deflection: Reduce costs and increase customer support
productivity

E-Sales: Increase top-line revenues via cross-sell/upsell

Stop users from leaving the site frustrated “Silent Sufferes”
WHAT A VIRTUAL AGENT CAN DO




                              Engages Interactive conversation

                              Answers complex questions

                              Provides contextualized &
                              personalized answer

                              Escalates the user to an human
                              channel if needed

                              Does actions for user
OUR VISION
Thanks

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VirtuOz's pitch

  • 1. Laurent Landowski 32 rue Mogador, Paris 75009 +33 1 82 83 93 00 llandowski@virtuoz.com
  • 3.
  • 4.
  • 5.
  • 6.
  • 7.
  • 8.
  • 9.
  • 10.
  • 11.
  • 12.
  • 13. KEY FIGURES Leading Provider of Virtual Agent Solutions 10M conversations/month on our hosted platform Created in 2002, Series A with Galileo Partners in 2006, Series B with MDV in 2008 75 employees —12 nationalities Offices in San Francisco, New York and Paris VirtuOz was ranked 36th in the 2009 Deloitte Technology Fast 500 EMEA
  • 14. WORKS WITH WORLD CLASS LEADERS
  • 15. OUR CLIENT PRIORITIES Provide a superior customer service experience E-Deflection: Reduce costs and increase customer support productivity E-Sales: Increase top-line revenues via cross-sell/upsell Stop users from leaving the site frustrated “Silent Sufferes”
  • 16. WHAT A VIRTUAL AGENT CAN DO Engages Interactive conversation Answers complex questions Provides contextualized & personalized answer Escalates the user to an human channel if needed Does actions for user