13. KEY FIGURES
Leading Provider of Virtual Agent Solutions
10M conversations/month on our hosted platform
Created in 2002, Series A with Galileo Partners in 2006, Series B
with MDV in 2008
75 employees —12 nationalities
Offices in San Francisco, New York and Paris
VirtuOz was ranked 36th in the 2009 Deloitte Technology Fast 500
EMEA
15. OUR CLIENT PRIORITIES
Provide a superior customer service experience
E-Deflection: Reduce costs and increase customer support
productivity
E-Sales: Increase top-line revenues via cross-sell/upsell
Stop users from leaving the site frustrated “Silent Sufferes”
16. WHAT A VIRTUAL AGENT CAN DO
Engages Interactive conversation
Answers complex questions
Provides contextualized &
personalized answer
Escalates the user to an human
channel if needed
Does actions for user