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amanda blum::howlingzoe.com::@amandablum
CREATING SUSTAINABILITY IN WP CLIENT HANDOFF
Long Term
Relationships
amanda blum::howlingzoe.com::@amandablum
BeforeTHE
JOB
amanda blum::howlingzoe.com::@amandablum
IT SUCKED
tl,dr:
amanda blum::howlingzoe.com::@amandablum
ClientsARE NOT ALL IDIOTS
amanda blum::howlingzoe.com::@amandablum
Set Good
ExpectationsGOOD EXPECTATIONS ARE MATCHING EXPECTATIONS
amanda blum::howlingzoe.com::@amandablum
StopASSUMING
amanda blum::howlingzoe.com::@amandablum
Use a PM
amanda blum::howlingzoe.com::@amandablum
DuringTHE
JOB
amanda blum::howlingzoe.com::@amandablum
You Cannot
EngineerWITHOUT A PLAN
amanda blum::howlingzoe.com::@amandablum
BuildFOR THE WAY PEOPLE USE
amanda blum::howlingzoe.com::@amandablum
DeliverablesARE DIFFERENT FROM CLIENT EXPECTATIONS
amanda blum::howlingzoe.com::@amandablum
WorkflowIS A CASCADE
amanda blum::howlingzoe.com::@amandablum
SCOPE
DEFINE GOALS
INFORMATION ARCHITECTURE (SITEMAP)
DESIGN
BUILD
TEST
DEPLOY
ON...
amanda blum::howlingzoe.com::@amandablum
FriendlyIS NOT THE SAME AS FRIENDS
amanda blum::howlingzoe.com::@amandablum
Immediate Response
Over Explaining
Chatty
No Response
Silence
Acknowledge Receipt...
amanda blum::howlingzoe.com::@amandablum
Test.THEN TEST AGAIN.
amanda blum::howlingzoe.com::@amandablum
AfterTHE
JOB
amanda blum::howlingzoe.com::@amandablum
RememberTHAT CLIENTS FORGET
amanda blum::howlingzoe.com::@amandablum
StopTEACHING WORDPRESS
amanda blum::howlingzoe.com::@amandablum
EncourageAUTONOMY
amanda blum::howlingzoe.com::@amandablum
TestingSHOWS PROGRESS
amanda blum::howlingzoe.com::@amandablum
FollowTHROUGH
amanda blum::howlingzoe.com::@amandablum
slideshare.net/hzp :: 602-487-2457 ::
amanda@howlingzoe.com
Amanda Blum
Long Term Relationships: Creating Sustainability in WordPress Client Handoff
Long Term Relationships: Creating Sustainability in WordPress Client Handoff
Long Term Relationships: Creating Sustainability in WordPress Client Handoff
Long Term Relationships: Creating Sustainability in WordPress Client Handoff
Long Term Relationships: Creating Sustainability in WordPress Client Handoff
Long Term Relationships: Creating Sustainability in WordPress Client Handoff
Long Term Relationships: Creating Sustainability in WordPress Client Handoff
Long Term Relationships: Creating Sustainability in WordPress Client Handoff
Long Term Relationships: Creating Sustainability in WordPress Client Handoff
Long Term Relationships: Creating Sustainability in WordPress Client Handoff
Long Term Relationships: Creating Sustainability in WordPress Client Handoff
Long Term Relationships: Creating Sustainability in WordPress Client Handoff
Long Term Relationships: Creating Sustainability in WordPress Client Handoff
Long Term Relationships: Creating Sustainability in WordPress Client Handoff
Long Term Relationships: Creating Sustainability in WordPress Client Handoff
Long Term Relationships: Creating Sustainability in WordPress Client Handoff
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Long Term Relationships: Creating Sustainability in WordPress Client Handoff

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WordCamp Seattle 2015 Talk by Amanda Blum

Published in: Technology

Long Term Relationships: Creating Sustainability in WordPress Client Handoff

  1. 1. amanda blum::howlingzoe.com::@amandablum CREATING SUSTAINABILITY IN WP CLIENT HANDOFF Long Term Relationships
  2. 2. amanda blum::howlingzoe.com::@amandablum BeforeTHE JOB
  3. 3. amanda blum::howlingzoe.com::@amandablum IT SUCKED tl,dr:
  4. 4. amanda blum::howlingzoe.com::@amandablum ClientsARE NOT ALL IDIOTS
  5. 5. amanda blum::howlingzoe.com::@amandablum Set Good ExpectationsGOOD EXPECTATIONS ARE MATCHING EXPECTATIONS
  6. 6. amanda blum::howlingzoe.com::@amandablum StopASSUMING
  7. 7. amanda blum::howlingzoe.com::@amandablum Use a PM
  8. 8. amanda blum::howlingzoe.com::@amandablum DuringTHE JOB
  9. 9. amanda blum::howlingzoe.com::@amandablum You Cannot EngineerWITHOUT A PLAN
  10. 10. amanda blum::howlingzoe.com::@amandablum BuildFOR THE WAY PEOPLE USE
  11. 11. amanda blum::howlingzoe.com::@amandablum DeliverablesARE DIFFERENT FROM CLIENT EXPECTATIONS
  12. 12. amanda blum::howlingzoe.com::@amandablum WorkflowIS A CASCADE
  13. 13. amanda blum::howlingzoe.com::@amandablum SCOPE DEFINE GOALS INFORMATION ARCHITECTURE (SITEMAP) DESIGN BUILD TEST DEPLOY ONGOING REFINEMENT
  14. 14. amanda blum::howlingzoe.com::@amandablum FriendlyIS NOT THE SAME AS FRIENDS
  15. 15. amanda blum::howlingzoe.com::@amandablum Immediate Response Over Explaining Chatty No Response Silence Acknowledge Receipt Allow Time to Respond
  16. 16. amanda blum::howlingzoe.com::@amandablum Test.THEN TEST AGAIN.
  17. 17. amanda blum::howlingzoe.com::@amandablum AfterTHE JOB
  18. 18. amanda blum::howlingzoe.com::@amandablum RememberTHAT CLIENTS FORGET
  19. 19. amanda blum::howlingzoe.com::@amandablum StopTEACHING WORDPRESS
  20. 20. amanda blum::howlingzoe.com::@amandablum EncourageAUTONOMY
  21. 21. amanda blum::howlingzoe.com::@amandablum TestingSHOWS PROGRESS
  22. 22. amanda blum::howlingzoe.com::@amandablum FollowTHROUGH
  23. 23. amanda blum::howlingzoe.com::@amandablum slideshare.net/hzp :: 602-487-2457 :: amanda@howlingzoe.com Amanda Blum

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