Integration alternatives within Oracle CRM On Demand


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Introduction about webservices within Oracle CRM On Demand

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  • Integration alternatives within Oracle CRM On Demand

    1. 1. <ul><li>Webservices On Demand </li></ul><ul><li>An introduction to the usage of </li></ul><ul><li>webservices with Oracle CRM On Demand </li></ul>
    2. 2. Web Services – What are they? <ul><li>Some Business Definitions of Web Services </li></ul><ul><ul><li>Web services are self-contained business functions that operate over the Internet. </li></ul></ul><ul><ul><li>A Web service is a piece of functionality taken from a company's business processes or infrastructure ... made accessible over the Internet ...&quot; </li></ul></ul><ul><li>Slightly Technical Definitions of Web Services </li></ul><ul><ul><li>Web services access programmatic functionality over open protocols using XML and HTTP ...&quot; </li></ul></ul><ul><ul><li>Using HTTP [Internet], programs executing on one machine can allow remote programs, even web-pages, to access (or Consume) well defined business functions. </li></ul></ul>
    3. 3. Web Services OnDemand (WSOD) <ul><li>What are Web Services OnDemand? </li></ul><ul><ul><li>Siebel OnDemand Functionality Exposed over the Internet for Customer Consumption </li></ul></ul><ul><ul><li>Siebel CRM OnDemand Integration Interfaces that adhere to industry standard Web Services protocols (SOAP/XML based) </li></ul></ul><ul><li>More Information </li></ul><ul><ul><li>Siebel CRM OnDemand is a Web Services Provider </li></ul></ul><ul><ul><li>Customers can use any industry standard tool (including .NET, Java, VB etc) to build applications that will use WSOD </li></ul></ul><ul><li>PLEASE NOTE: Web Services OnDemand is not a feature that can be used on it’s own. It is a programming interface. It requires the customer to build or buy an application that will make Use of those interfaces . </li></ul>
    4. 4. Web Services – What can I do with them? <ul><li>Web Service Provider </li></ul><ul><ul><li>Offer up business services through a programmatic interface for other people to access over the internet (or network) </li></ul></ul><ul><ul><li>WSOD is a Web Services Provider (i.e. we offer interfaces for other people to use) </li></ul></ul><ul><li>Web Service Consumer </li></ul><ul><ul><li>A program that uses Web Services functions provided by a service provider </li></ul></ul><ul><ul><li>WSOD is NOT a Web Services Consumer – We don’t currently go out and invoke another application’s Web Services </li></ul></ul><ul><li>Other Notes </li></ul><ul><ul><li>Web Services are Platform and Operating System Independent </li></ul></ul><ul><ul><li>Web Services are programmatic interfaces and do not have a user interfaces </li></ul></ul><ul><ul><li>People build applications and User Interfaces to make use (or consume) of Web Services </li></ul></ul>
    5. 5. Web Services Architecture Internet Siebel CRM OnDemand Web Services APIs Query Update Create Delete Custom Application Other Applications Enterprise Application Integration Middleware Desktop Application
    6. 6. Integration Scenarios <ul><li>The following scenarios are very simple examples of how customers can use Web Services OnDemand to solve business and technology problems. </li></ul><ul><li>ALL of these examples will require the customer to develop or alter their application code. </li></ul>
    7. 7. Integration Scenario: Web Based Data Capture <ul><li>Scenario 1 – Web Lead Capture </li></ul><ul><ul><li>Customer has a web page where people can enter their email address and name to request more product information </li></ul></ul><ul><li>Sample Solution </li></ul><ul><ul><li>The customer web page can be modified to automatically use WSOD to insert the new contact into Siebel CRM OnDemand as a Lead </li></ul></ul><ul><li>Scenario 2 – Web Based Service Request Entry </li></ul><ul><ul><li>Customer has a web page where their contacts can create a help ticket online with a description </li></ul></ul><ul><li>Sample Solution </li></ul><ul><ul><li>The customer web page can be changed to take the customer ID number and look them up in the SCOD database </li></ul></ul><ul><ul><li>A Service Request can then be inserted into SCOD under that contact </li></ul></ul>
    8. 8. Integration Scenarios <ul><li>Scenario – OnPremise Application Integration </li></ul><ul><ul><li>Customer has an On Premise application that handles their complex order entry process and they want to integrate it with SCOD so it can get customer information for shipping </li></ul></ul><ul><li>Potential Solution </li></ul><ul><ul><li>On Premise application takes the customer ID and queries the Contact object to retrieve the address and phone number data from SCOD </li></ul></ul><ul><li>Scenario – Daily Summary Emails </li></ul><ul><ul><li>A customer currently has an OnPremise application that sends a daily summary to each sales rep in the morning and they want to include a list of new opportunities </li></ul></ul><ul><li>Potential Solution </li></ul><ul><ul><li>Using Web Services, the OnPremise application can query for a a list of new opportunities for each user and add them to the email. </li></ul></ul>
    9. 9. Technical Information <ul><li>Internet Security </li></ul><ul><ul><li>All requests are encrypted by requiring use of HTTPS </li></ul></ul><ul><li>Data Security </li></ul><ul><ul><li>Applications must login using a valid UserID and Password over HTTPS </li></ul></ul><ul><ul><li>Role security is enforced based on the logged in user </li></ul></ul><ul><ul><li>All of the interfaces have been tested to ensure that company privacy is strictly enforced </li></ul></ul><ul><li>Limiters </li></ul><ul><ul><li>Web Services OnDemand has limiters to prevent system overload (limited request rates, and limited request sizes) </li></ul></ul>
    10. 10. Customer Information - FAQ <ul><li>Is there a charge for Web Services? </li></ul><ul><ul><li>There is no extra charge for Web Services </li></ul></ul><ul><li>How does a customer develop and test their integrations? </li></ul><ul><ul><li>Creating a developer environment for customers, prospects, and partners to develop and test Web Services integrations </li></ul></ul><ul><li>Does every customer have access to Web Services? </li></ul><ul><ul><li>Web Services can be enabled on a per company basis </li></ul></ul><ul><ul><li>Customer Care will be able to turn on Web Services for companies </li></ul></ul><ul><ul><li>We strongly recommend that customers develop and test their Integration Applications in the developer environment before moving it to their production system </li></ul></ul><ul><li>What will a Customer Need to Start? </li></ul><ul><ul><li>Developer Account – Free signup </li></ul></ul><ul><ul><li>WSDL files – Can be downloaded from the application on the developer environment </li></ul></ul><ul><ul><li>Documentation – Will be accessible from the application </li></ul></ul>
    11. 11. Thank You, more information at Ebicus is an official Oracle partner. Ebicus and its logos are trademarked by Ebicus BV, Amsterdam.. “ Siebel”, “CRM On Demand”, “Oracle” and “Oracle Partner” are trademarks of Oracle, Other names and brands may be claimed as the property of others. Information regarding third party products is provided solely for educational purposes. Ebicus is not responsible for the performance or support of third party products and does not make any representations or warranties whatsoever regarding quality, reliability, functionality, or compatibility of these devices or products. Copyright ©2009 by Ebicus BV, Amsterdam. All rights reserved