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Challenges and Opportunities for Social Workers in the Contemporary Information Society

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Keynote address by Dr John Fung to SWSD2016 in Seoul, Korea.

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Challenges and Opportunities for Social Workers in the Contemporary Information Society

  1. 1. Challenges and Opportunities for Social Workers in Contemporary Information Society Dr. John Fung Business Director (Sector and Capacity Development) The Hong Kong Council of Social Service SWSD Conference 2016 June 2016
  2. 2. As of 24/06/2016, 15:14 (HKT)
  3. 3. The Seeing AI app By Microsoft Cognitive Services
  4. 4. Top-10 Technology Trends (2) Source: Gartner 2015 The Device Mesh Ambient User Experience 3D Printing Information of Everything Advanced Machine Learning Autonomous Agent &Things ……
  5. 5. Small Rotating Radius Wheelchair By Single Person Transport Design
  6. 6. Non-intrusive Blood Sugar Tester By Enano Health Limited
  7. 7. Exoskeleton for Trembling Hands / Parkinson's Disease Patients By MedEXO Robotics
  8. 8. Hearing-Aid with Smartphone App By CHEARS Technology Company Limited
  9. 9. Source: Amano
  10. 10. Source: Arjo Huntleigh & Para Mobility
  11. 11. Role of social workers  To convince  To translate  To be testing field  To be the reason
  12. 12. To convince
  13. 13. To translate
  14. 14. To be testing field
  15. 15. To be the reason
  16. 16. Objectives  To use cyber means to reach out to young people in need, in particular those identified as at-risk or hidden  To provide identified youth timely intervention and supportive service on their various at-risk behaviours on Internet. Cyber Youth Outreaching
  17. 17. At Grandparent’ s funeral Online Games Chatroom Website Online market
  18. 18. Offline Activities
  19. 19. 2Outreach ~50,000 Visits to proprietary platform 5,534 Youths identified through online outreaching Counsel Online counseling for 979 youths Face-to-face counseling for 137 youths (cases) 627 offline activities, with 7,045 times of participation Change 98% cases show positive change 97% participants shows positive change 60 Source: The Boys' & Girls' Clubs Association of Hong Kong
  20. 20. Insights/ Challenges  Anonymity  Disclose social worker identity  Pre-counseling? Platform limitations  Culture/ language  Presence Cyber Youth Outreaching
  21. 21. Anonymity
  22. 22. Social Worker Identity
  23. 23. Pre-Counseling
  24. 24. Platform Limitations
  25. 25. Language / Culture
  26. 26. Presence
  27. 27. Cyber Youth Work Way Ahead
  28. 28. Insights
  29. 29. Cultural differences Pre-internet Internet era Experience Change Old is good New is best Savor slowness Enjoy speed Be focused Be multitask Incremental change Disruption is good Learn by practice Learn in no time Uniqueness Standards / protocols
  30. 30. As of 24/06/2016, 15:14 (HKT)
  31. 31. What IT Systems are being used in your organization? Webpage Email System Financial Management System Online Fundraising Social Media General Service User / Membership System HR Management System Intranet and Internal Communication System Service Recipient / Case Management System Event Registration / Service Appointment System Donation Management System Volunteer Management System Knowledge Management Online Counseling Service Online Outreaching Service Others 95% 93% 81% 79% 75% 67% 63% 63% 51% 42% 40% 28% 21% 5% 0% 0% 82
  32. 32. The Portion of Electronic Data (among all data) in Organization’s Administration 0%-20% 21%-40% 41%-60% 61%-80% 81%-100% 2% 13% 26% 42% 17% 83
  33. 33. 0%-20% 21%-40% 41%-60% 61%-80% 81%-100% 11% 11% 38% 28% 11% 84 The Portion of Electronic Data (among all data) in Organization’s Administration
  34. 34. Paro Source: www.parorobots.com/
  35. 35. Sophia (Hanson Robotics) Source: Youtube
  36. 36. March 2016
  37. 37. March 2016
  38. 38. WWW.HUSITA.ORG

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