Workforce Optimization: Architecting Your Talent Strategy for Exceptional Growth Speaker:     Mary Sullivan              V...
•  Q&A   –  Click on the Q&A icon      on your floating toolbar      in the bottom right      corner.   –  Type in your qu...
Tools You Can Use•  Polling  –  Polling question will     appear in the     “Polling” panel.  –  Select your     response ...
Frequently Asked Questions1. Will I receive a copy of the slides after the webinar?                                 YES2. ...
Workforce Optimization: Architecting Your Talent Strategy for Exceptional Growth                    Daniel Margolis       ...
Workforce Optimization: Architecting Your Talent       Strategy for Exceptional Growth                    Mary Sullivan   ...
WORKFORCE OPTIMIZATION: DESIGNING YOURTALENT STRATEGY FOR EXCEPTIONAL GROWTH                               Sept 8, 2011
Today’s Presenters       Leighanne Levensaler       VP, HCM Strategy       Workday           @leighlevensaler       Mary S...
Four	  Seasons	  Hotels	  and	  Resorts	  Mary	  Sullivan,	  VP	  of	  Corporate	  Human	  Resources	  
About	  Us	  Undisputed	  leader	  in	  luxury	  hospitality	    •  85	  hotels	  and	  resorts,	  in	  35	       countrie...
Highly	  Personalised	  Service	    Four	  Seasons	  focuses	  and	  delivers	  completely	  on	  each	  guest’s	  disOnct...
 HIRE	  BASED	  ON	  ATTITUDE	                  	                  	  TRAIN	  FOR	  KNOWLEDGE,	     SKILL	  AND	  DETAIL	 ...
Hiring	                                HOW	  WE	  FIND	  THEM	  Talent	  Development	            HOW	  WE	  DEVELOP	  THEM...
HIRING	  
HIRING	  	  •  SelecOon	  decisions	  are	  based	  on	     strong	  service	  atude	  and	     sensiOvity	  to	  the	  ne...
THE	  GOLDEN	  RULE	    “To	  treat	  others	  as	    we	  would	  wish	  to	    be	  treated	    ourselves.”	  
GOALS	  AND	  BELIEFS	  What	  we	  believe	  	         	  Our	  greatest	  asset,	  and	  the	  key	  to	  our	  success,...
GOALS	  AND	  BELIEFS	  How	  we	  behave	  	         	  We	  demonstrate	  our	  beliefs	  most	  meaningfully	  in	  the...
TRAINING	  APPROACH	  
TALENT	  	  DEVELOPMENT	      	  	            	  	           	  	  	  	  FoundaOonal	  Skills	           	  	           	 ...
Training	  Approach	     The	  FoundaOon…	                                       Ongoing…	                         FSITP,	...
SebasOen’s	  	  Journey	                                  Provence         Washington
SebasOen’s	  	  Journey	                                  Sharm el Sheikh         Bora Bora
Development	  Planning	  
SUCCESSION	  	  PLANNING	  
Bi-­‐Weekly	  Reviews	  	  End	  of	  Year	  EvaluaOon	  	  Senior	  Level	  Involvement	  	  
REWARD	  PROGRAMS	    Designed	  to	  reward	  Managers	  for	  the	  outcomes	  we	  expect	    	          	  Employee	  ...
Four	  Seasons:	  where	  highly	  personalised	  service	  	  	  	  	  	  	  	  	  	  	  	  	  	  	  	  	  	  	  	  meets...
julie.jasica@towerswatson.com312-201-5808           PRODUCT DEMO
julie.jasica@towerswatson.com312-201-5808                        Q&A
Questions and Answers                                   Mary Sullivan                                   Vice President, Co...
Join Our Next TM WebinarWage and Hour Law: Your Company’s Not Exempt                From Litigation                Tuesday...
Workforce Optimization: Designing Your Talent Strategy for Exceptional Growth
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Workforce Optimization: Designing Your Talent Strategy for Exceptional Growth

  1. 1. Workforce Optimization: Architecting Your Talent Strategy for Exceptional Growth Speaker: Mary Sullivan Vice President, Corporate Human Resources Four Seasons Hotels and Resorts Cristina Goldt Solution Architect Workday Moderator: Leighanne Levensaler Vice President of HCM Product Strategy Workday #TMwebinar
  2. 2. •  Q&A –  Click on the Q&A icon on your floating toolbar in the bottom right corner. –  Type in your question in the space at the bottom. –  Click on “Send.” #TMwebinar
  3. 3. Tools You Can Use•  Polling –  Polling question will appear in the “Polling” panel. –  Select your response and click on “Submit.” #TMwebinar
  4. 4. Frequently Asked Questions1. Will I receive a copy of the slides after the webinar? YES2. Will I receive a copy of the recording after the webinar? YES Please allow up to 2 business days to receive these materials. #TMwebinar
  5. 5. Workforce Optimization: Architecting Your Talent Strategy for Exceptional Growth Daniel Margolis Managing Editor Talent Management magazine #TMwebinar
  6. 6. Workforce Optimization: Architecting Your Talent Strategy for Exceptional Growth Mary Sullivan Vice President, Corporate Human Resources Four Seasons Hotels and Resorts Cristina Goldt Solution Architect Workday Leighanne Levensaler VP, HCM Strategy Workday #TMwebinar
  7. 7. WORKFORCE OPTIMIZATION: DESIGNING YOURTALENT STRATEGY FOR EXCEPTIONAL GROWTH Sept 8, 2011
  8. 8. Today’s Presenters Leighanne Levensaler VP, HCM Strategy Workday @leighlevensaler Mary Sullivan VP of Corporate Human Resources Four Seasons Hotels and Resorts Cristina Goldt Solution Architect Workday
  9. 9. Four  Seasons  Hotels  and  Resorts  Mary  Sullivan,  VP  of  Corporate  Human  Resources  
  10. 10. About  Us  Undisputed  leader  in  luxury  hospitality   •  85  hotels  and  resorts,  in  35   countries     •  31,000  employees,  small  corporate   office   •  14  years  on  Fortune’s  100  Best   Places  to  Work  For®  list       •  50  year  history     •  One  business  strategy  
  11. 11. Highly  Personalised  Service   Four  Seasons  focuses  and  delivers  completely  on  each  guest’s  disOnct   needs.  The  intuiOve,  passionate  and  knowledgeable  care  of  the  staff  makes   each  guest  feel  enOrely  appreciated  and  valued.  caring  aTenOve                                      warm
  12. 12.  HIRE  BASED  ON  ATTITUDE      TRAIN  FOR  KNOWLEDGE,   SKILL  AND  DETAIL         REWARD  FOR  RESULTS  
  13. 13. Hiring   HOW  WE  FIND  THEM  Talent  Development   HOW  WE  DEVELOP  THEM  Succession  Planning   REINFORCING  OUR  STANDARDS  
  14. 14. HIRING  
  15. 15. HIRING    •  SelecOon  decisions  are  based  on   strong  service  atude  and   sensiOvity  to  the  needs  of  our   guests  and  fellow  employees    •  Our  biases  –  internal  candidates        –  mobile  candidates    •  Behavior  Based  Interviewing      •  Competency  focused  •  Four  to  five  interviews  
  16. 16. THE  GOLDEN  RULE   “To  treat  others  as   we  would  wish  to   be  treated   ourselves.”  
  17. 17. GOALS  AND  BELIEFS  What  we  believe      Our  greatest  asset,  and  the  key  to  our  success,  is  the  people  of   Four  Seasons.    We  believe  that  each  of  us  needs  a  sense  of   dignity,  pride  and  saOsfacOon  in  what  we  do.  Because  saOsfying   our  guests  depends  on  the  united  efforts  of  many,  we  are  most   successful  when  we  work  together  cooperaOvely,  respecOng   each  other’s  contribuOon  and  the  importance  of  our  fellow   workers.    
  18. 18. GOALS  AND  BELIEFS  How  we  behave      We  demonstrate  our  beliefs  most  meaningfully  in  the  way  we   treat  each  other  and  by  the  example  we  set  for  one  another.  In   all  our  interacOons  with  our  guests,  customers,  business   associates  and  colleagues,  we  seek  to  deal  with  others,  as  we   would  have  them  deal  with  us.      
  19. 19. TRAINING  APPROACH  
  20. 20. TALENT    DEVELOPMENT                  FoundaOonal  Skills           ApprenOceship  Model     Development  Planning      
  21. 21. Training  Approach   The  FoundaOon…   Ongoing…   FSITP,  Standards,  Product   The  Guest  Experience   Glitch  Recovery  Program  STEPS,  MDPs,  PCEDP,  e-­‐K  Suite   Richey  and  Medallia   PLEP  &  FSLP     Employee  Experience    
  22. 22. SebasOen’s    Journey   Provence Washington
  23. 23. SebasOen’s    Journey   Sharm el Sheikh Bora Bora
  24. 24. Development  Planning  
  25. 25. SUCCESSION    PLANNING  
  26. 26. Bi-­‐Weekly  Reviews    End  of  Year  EvaluaOon    Senior  Level  Involvement    
  27. 27. REWARD  PROGRAMS   Designed  to  reward  Managers  for  the  outcomes  we  expect      Employee  SaOsfacOon  Guest  SaOsfacOon    Market  PosiOon    Developing  Talent    Personal  Goals    Profitability  People  Product                                        Profit  
  28. 28. Four  Seasons:  where  highly  personalised  service                                        meets  local  culture                          to  create  lasOng  memories  
  29. 29. julie.jasica@towerswatson.com312-201-5808 PRODUCT DEMO
  30. 30. julie.jasica@towerswatson.com312-201-5808 Q&A
  31. 31. Questions and Answers Mary Sullivan Vice President, Corporate Human Resources Four Seasons Hotels and ResortsFor more information on Workday, Cristina Goldt please visit www.workday.com Solution Architect Follow Workday: Workday Leighanne Levensaler VP, HCM Strategy Workday #TMwebinar
  32. 32. Join Our Next TM WebinarWage and Hour Law: Your Company’s Not Exempt From Litigation Tuesday, Sept. 13, 2011 •  TM Webinars start at 2 p.m. Eastern / 11 a.m. Pacific Register for upcoming TM Webinars at www.talentmgt.com/events Join the Talent Management magazine Network http://network.talentmgt.com/ #TMwebinar

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