Why the Future of Learning is Blended


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Today’s business world is increasingly complex, virtual and requires proficient English skills — and companies are struggling to find the right learning solution.

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Why the Future of Learning is Blended

  1. 1. 1 The Future of Learning Is Blended Benjamin Joseph Founder and CEO Training Express Group Rupert Hillier Co-Founder and COO ISUS Tom Kahl President GlobalEnglish Sponsored by:
  2. 2. 2 Agenda • Today’s business environment • What is blended learning? • Trends to optimize training ROI • Solving real-life challenges • How to choose the right solution • Blended learning with GlobalEnglish
  3. 3. 3 Today’s Global Business Reality 195 0 196 0 197 0 198 0 199 0 200 0 201 0 202 0 Regional Autonomous Operations Local Languages Dominate Global Human Network English Proficiency Imperative! HUGE ENGLISH SKILLS GAP Global Integration Begins English Importance Growing…But NOT Imperative Digitally Connected
  4. 4. 4 Business English Is Below Recommended Level 10 9 1 2 3 4 5 6 7 8 BUSINESS ENGLISH INDEX INDUSTRIES 0 5.3 4.2 4.4 3.6 4.7 3.1 4.4 3.4 4.6 5.2 3.2 4.5 4.5 3.8 BASIC INTER- MEDIATE ADVANCE TO MASTER BEGINNE R Recommended Performance Level
  5. 5. 5 The Single Biggest Challenge Impacting Your Workforce Today rate their current English skills as sufficient.1 of non-native English speakers in global enterprises say English is critical or important for their jobs... YET ONLY92% 7% 1 The Globalization of English report, GlobalEnglish 2011 Companies that are highly effective communicators had 47% higher total returns to shareholders compared with firms that are the least effective.2 2 2009/2010 ROI Communication Study, Towers Watson Companies at the highest level of global communications maturity are 113 times more likely than those at the lowest level to be efficient, flexible and profitable.3 3 2012 Global Business Communications: A Strategic Imperative in Today’s Borderless Workplace, Bersin & Associates
  6. 6. 6 Today’s Business Reality Requires a New Learning Model The best solutions are: Source: Charles Jennings, former CLO of Reuters 10% Formal Learning 20% Informal Learning 70% On-the-job Experience ONLINE ON DEMAND BLENDED DELIVERED IN THE CONTEXT OF WORK
  7. 7. 7 What Is Blended Learning?
  8. 8. 8 Trends in the Search for Training ROI OR TREND: Move from standalone to blended PAST PRESENT • Flexibility • Relevance • Personalization • Quality • Logistics • Engagement • Motivation • Personalization • Speaking Challenges: Challenges:
  9. 9. 9 The Best of Both Worlds  Mobility  Structure  Tracking & Control  Self-Study  Reduced Costs  Global Reach BLENDED  Motivation  Personalization  Feedback  Fluency & Listening  Relevance  Discipline
  10. 10. 10 Evolving the Search for Training ROI OR PAST PRESENT FUTURE TREND: Standalone to Blended TREND: From Blended with Classroom to Blended with Virtual
  11. 11. 11 From Traditional Solutions to Virtual Solutions Traditional Virtual Fixed times and low attendance, low motivation, and low ROI. Rigid Teachers must often compromise individual needs to satisfy the group. Often doesn't prepare students for their real work challenges. General Must form groups, work out schedules, reserve training rooms, find local providers, manage external satisfaction surveys, etc. Logistically elaborate Doesn't mix well with online; more difficult to align content, especially with groups. Doesn't always prepare learners for their real job challenges. Rigid Difficult to get uniform content and quality worldwide. Local Anytime-anyplace learning, 100% attendance, 100% ROI. Flexible Personalized experience tailored to individual needs. Individual Online registration is fast and easy to update for speedy implementation. Easy to implement The medium in which instruction is delivered is directly applicable to work situations. Ideal for blending with online study. Relevant “One stop shop”: consistent accessibility, delivery, quality, management & reporting. Global Highly dependent on teacher standards, which may vary by location. Satisfaction frequently measured only quarterly. Traditional materials less motivating and less applicable to today’s workplace. Unpredictable Dependent on teacher feedback and manual reporting process. Complex tracking means ROI is difficult to evaluate. Complex Historically poor results. Students may speak only five minutes in an hour- long class. Inconsistent Low attendance equates to wasted investment. Much less self- study and high costs per hour. Low ROI No geographical limitations means the best trainers. Satisfaction is measured session by session. High-quality, engaging learning material is easily accessible. Consistent quality Easy to track and monitor students and teachers. Controlled Highly focused sessions with an emphasis on communicative competence ensures maximum results with minimal time investment. Effective Built-in self-study is combined with highly contextual personalized instruction that requires no travel. High ROI
  12. 12. 12 Tackling Real-Life Challenges: The Workforce Challenge: Improving business communication across a global company by engaging employees with Web-based solutions at low cost. Solution: Benefits: • Greatly improved on-boarding • Clear objectives for each employee • Monthly contact for motivation and engagement • Targeted job-specific recommendations within the platform • Ongoing technological and pedagogical support Outcome: • Fully engaged subscribers studying three times more than with standalone solutions
  13. 13. 13 Tackling Real-Life Challenges: Critical Talent Challenge: Increasing the confidence and proficiency of critical talent. Implementing a totally flexible solution for very busy people that delivers tangible results quickly. Solution: Benefits: • 100% tailored to individual needs; entirely communication focused • Flexible scheduling: anytime/anyplace learning • The best trainers: uniform quality globally • Exceptionally cost-effective • Easy to deploy and manage Outcome: • Greatly increased business communication proficiency and confidence make global talent ready for the next opportunity
  14. 14. 14 Tackling Real Life-Challenges: Grooming Present and Future Leaders Challenge: Driving specific skills in English: preparing leaders for high-level negotiations, meetings and presentations. Providing a VIP solution to a very demanding target group. Solution: Benefits: • Uniquely personalized • Key skills focus • Unparalleled flexibility • World-class coaches with guaranteed business expertise • Native language support Outcome: • Executives are able to increase their global leadership competencies and lead across borders
  15. 15. 15 Building a Blended Learning Solution Workforce $ Critical Talent $$ Leadership $$$ Executive $$$$ Levels4to10Levels1to3
  16. 16. 16 How to Choose the Right Solution • Teachers • Technology • Business focus • Global coverage • Proven experience
  17. 17. 17 Key Selection Criteria TEACHERS • Native-English speakers • Business experience • Teaching qualifications/business experience • Positivity and warmth • Availability and flexibility • Accessibility and IT literacy TECHNOLOGY • A single centralized platform • Flexible online scheduling • Proven quality management • Advanced tracking and reporting • Needs-based as well as specific corporate and skills content • Multiple languages, time zones and access point compatibility • Enterprise-level scalability • Tutoring and virtual services integrated into a strong online curriculum for self-study • On-the-job performance support tools
  18. 18. 18 WORKFORCE EXECUTIVE LEADERSHIP PIPELINE WORKFORCE CRITICALTALENT Blended Learning with GlobalEnglish A wide range of solutions Software On-premise F2F training Which solution is right for you? CRITICAL TALENT EXECUTIVE LEADERSHIP Or
  19. 19. 19 About GlobalEnglish GlobalEnglish is focused exclusively on the corporate market. We’re dedicated to improving productivity and performance gains instead of only linguistic ones to deliver maximum ROI for your corporation. Focused on Your needs GlobalEnglish is part of Pearson’s $1bn English business unit with 18,500+ employees across the world. We're expanding our capabilities to offer our customers a more comprehensive solution—ranging from the highest-quality learning software, teachers and content to bespoke projects. Backed by #1 global brand in education For 15 years we’ve partnered with more than 450 of the Forbes Global 2000 worldwide and have won numerous awards, most recently, the 2012 Gold Brandon Hall Excellence Award for Best Use of Blended Learning. Proven Our enterprise-grade SaaS suite delivers value to your entire workforce. It’s aligned with the 70:20:10 learning model; is customizable; and includes assessment, formal and informal learning, and performance support applications. Unique Solution GlobalEnglish Customers
  20. 20. 20 THANK YOU