There's an App for That, and That, and That: Managing Mobile in the Workforce


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Hardly a provider of human capital or workforce management has missed the tsunami of mobile applications, connecting smartphones or tablets to HCM applications over the cloud. These always-handy “in-your-pocket” applications can provide immediacy and 24/7 accessibility to both managers and workers. But what does this mean for your organization?

Neither HR nor IT departments can afford to give employees access to this plethora of applications without serious planning. This webinar looks at the areas that need to be addressed in moving to a mobile workforce.

Join Dr. Katherine Jones, longtime industry analyst covering HCM technology at Bersin by Deloitte, Deloitte Consulting LLP, to review the critical areas underlying a mobile strategy and deployment in your organization.

You will learn:

Criteria in developing a mobile strategy for your organization.
Device management: Who’s responsible.
The impact of BYOD (bring your own device) vs. corporate-supplied mobile devices.
Planning for security and cost.
Cost ramifications.

Bersin by Deloitte delivers research-based people strategies designed to help leaders and their organizations in their efforts to achieve exceptional business performance. Our WhatWorks® membership gives Fortune 1000 and Global 2000 HR professionals the information and tools they need to design and implement leading practice solutions, benchmark against others, develop their staff, and select and implement systems. A piece of Bersin by Deloitte research is downloaded on average approximately every minute during the business day. More than 5,000 organizations worldwide use our research and consulting to guide their HR, talent and learning strategies. For more information, please visit or

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There's an App for That, and That, and That: Managing Mobile in the Workforce

  1. 1. You can listen to today’s webinar using your computer’sspeakers or you may dial into the teleconference.If you would like to join the teleconference,please dial 1.650.479.3208 and enter access code: 929 230 085 #.You will be on hold until the seminar begins.
  2. 2. Dr. Katherine JonesResearcher and Senior Manager, HCM TechnologyBersin by Deloitte, Deloitte Consulting LLP
  3. 3. • Q&A– Click on the Q&A icon onyour floating toolbar on thetop of your screen.– Type in your question in thespace at the bottom.– Click on “Send.”
  4. 4.  Polling Polling question willappear in the “Polling”panel. Select your responseand click on “Submit.”
  5. 5. 1. Will I receive a copy of the slides after the webinar?YES2. Will I receive a copy of the webinar recording?YESPlease allow up to 2 business days to receive these materials.
  6. 6. Dr. Katherine JonesResearcher and Senior Manager,HCM TechnologyBersin by Deloitte, Deloitte Consulting LLP
  7. 7. 7There’s an app for that…andthat …and that:Managing Mobile in theWorkplaceKatherine Jones, Ph.D.Bersin by DeloitteDeloitte Consulting LLP
  8. 8. 8815,12023,657
  9. 9. 9Work Meets the EmployeeWherever he or she is
  10. 10. 10Mobile Today Mobile use is a train that cannot be stopped Mobile apps have become ‘stove-piped” or “silo-ed” – liketalent management used to be Conundrum:- Multiple applications- Multiple devices
  11. 11. 11Agenda Criteria in developing a mobile strategy for yourorganization Device management: Who’s responsible- The impact of “BYOD” (bring your own device) vs. corporate-supplied mobile devices Planning for security Cost ramifications
  12. 12. 12Criteria in developing a mobilestrategy for your organization The HR Strategy- Managers- Employees• Hourly• Salaried The Corporate Mobile Strategy The Communication StrategyDon’t Make Decisions in Isolation!
  13. 13. 13Planning Your Strategy Is mobile access strategic in other areas of myorganization today? Do we have a corporate policy in place on mobile phoneaccess to corporate data? On transacting decisions viamobile? Is it critical to HR/TA/TM staff to have instantaccess/response capabilities for HCM-related questions?Is it perceived as critical by the Cxx level? How many separate mobile apps should each manager,e.g., have to manage his or her team? Are there business risks from dropped datatransmissions, mobile network downtimes, or sluggishperformance?
  14. 14. 14Device Management: Who’s Responsible “BYOD” – Bring Your Own Device- Will you support the device?- Will you cover mobile provider costs?- Will you replace your employee’s device?- Will the organization assume ownership of the device? Corporate-provided Devices- Will you provide devices? How many and what kind?- Are there “approved devices”? Approved carriers?- Do you want to provide upgrades? Support? Replacement?
  15. 15. 15Employee Use of Mobile at WorkApplications If the employee uses his or her own device, do we support theapplication on it? Do only certain employees get mobile access to HR applications?What constitutes “need to know” vs. “need to transact”? Do all employees get access to Employee Self-Service applicationsvia mobile? How can I get just-in-time on the job training to employees easiestand most consistently via smartphones?
  16. 16. 16Planning Ahead Is it advantageous forline employees to usetheir mobile devices toclock in and out?- Geolocational supportrequired Mobile clock-in likeboarding passes
  17. 17. 17Managing Mobile Technology Do we have a corporate policy in place on mobile phoneaccess to employee data? For mobile-phone/device abilityto transact? Who “owns“ responsibility for mobile phone support? IT? Is there a corporate policy on which devices IT willsupport? Or which mobile interfaces are supported? Canusers expect to use whatever device they own to transactbusiness decisions on their own network? Your network?
  18. 18. 18Managing Mobile Technology, cont. Is mobile phone distribution automatic uponhire??? Do all get new “supported-only” phones? Can/should they have corporate app interfaces ontheir private mobiles? Is there a limit to the number of different productapps the phone we use most will accommodate?
  19. 19. 19IT-related Considerations Are there product performance ramifications withmobile phones joining the normal computer accessto our SaaS applications? To our on-premiseapplications were we to add mobile there as well? What should my SLA’s look like in managing a mobilestrategy? What uptime, response time, and performancefigures are standard in my organization? How does the vendor support the application interfacesper device? Automatic downloads? What is our corporate policy on replacement, breakage,ownership (when the employee leaves) of the mobiledevices?
  20. 20. 20Other HR Considerations Are there ergonomic or other issues with movingtransactions to the mobile device? Are we further eroding work-life balance amongemployees?
  21. 21. 21Security How do I ensure that only appropriate data is availableover a mobile phone/device? What do we do if the phone is lost or stolen? What is ourreplacement policy? What, if any, is the impact on our current corporatepolicies for secure remote access? What policies on mobile password use and protectionneed to be in place? Do we require multifactorauthentication using a physical token?
  22. 22. 22Cost Ramifications How many separate mobile apps (both because ofdifferent device types and by different applications) didyour company procure? Do you now fully support your employee’s mobileprogram’s cost? Break/fix costs? Mobile replacement?Upgrades? How do we pay for each instance of the app onemployee’s devices? One per device or one peremployee? How are employee use changes made asemployees leave the company? What does a global mobile policy look like for myorganization?
  23. 23. 23The Business Case How do you articulate the business problems you weretrying to solve? What data and metrics shall I present to my leadership inproposing a mobile access/transaction strategy? Can mobile phones replace our corporate land lines foroffice workers? What will I use to measure success ofresults?
  24. 24. 2424What Research Tells Us
  25. 25. 25Top 5 Areas for HR MobileInvestmentSource: Managing Talent Through Technology: HCM Buying Trends in 2013. Katherine Jones. Bersin by Deloitte. May, 2013.
  26. 26. 26Summary Consider the corporatestrategy – and the globalstrategy What and how manybusiness applications canbe/should be accessedmobilely Consider the ramificationsfor security and privacy Look before you leap!
  27. 27. 27About DeloitteDeloitte refers to one or more of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee, and its network of member firms,each of which is a legally separate and independent entity. Please see for a detailed description of the legal structure ofDeloitte Touche Tohmatsu Limited and its member firms. Please see for a detailed description of the legal structure ofDeloitte LLP and its subsidiaries. Certain services may not be available to attest clients under the rules and regulations of public accounting.Copyright © 2013 Deloitte Development LLC. All rights reserved.Member of Deloitte Touche Tohmatsu LimitedThank you!Questions?eMail: Kathjones@deloitte.comTwitter: katherinejonesLinkedIn: Katherine_Jones
  28. 28. 2828This publication contains general information only and Deloitteis not, by means of this publication, rendering accounting,business, financial, investment, legal, tax, or other professionaladvice or services. This publication is not a substitute for suchprofessional advice or services, nor should it be used as a basisfor any decision or action that may affect your business. Beforemaking any decision or taking any action that may affect yourbusiness, you should consult a qualified professional advisor.Deloitte shall not be responsible for any loss sustained by anyperson who relies on this publication.
  29. 29. Join Our Next Workforce Webinar“Transforming Job Descriptions from Tactical to Strategic”Wednesday, June 25, 2013Workforce Webinars start at 2 p.m. Eastern / 11 a.m.PacificRegister for upcoming Workforce Webinars