HR Wins Real Stories of Successful Talent Management Journeys Final

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Talent management covers the art and science of recruiting, retaining, developing and rewarding people. A comprehensive talent management strategy can seem like a daunting and expensive undertaking; however, human resources leaders all over the world are achieving great things on limited budgets.

Are you interested in helping your organization understand the performance and potential of your employees without blowing up your budget? Want to see what it looks like when a human resources leader takes the lead, demonstrates strong leadership skills and helps his or her company understand its performance and potential?

In this session, Laurie Ruettimann will walk you through the talent management journeys of HR professionals from three mid-sized companies: SGT, OHL and Black River Memorial Hospital, who helped their organizations achieve a comprehensive understanding of their workforce with a talent management strategy and solutions that aligned to their organizations’ strategic objectives.

Attendees will learn:

How do you create a talent management philosophy and get people on board with performance management, succession planning and e-learning?
How does a talent management philosophy align with real business objectives?
How can talent management software support these goals?

Join us for this webinar if you want to learn how HR professionals just like you overcame everyday business challenges and made an impact on their organizations through smart, simple and straightforward talent management strategies.

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HR Wins Real Stories of Successful Talent Management Journeys Final

  1. 1. #TMwebinar Speaker: Laurie Ruettimann HR Consultant Moderator: Connie Constigan Director of Marketing Halogen Software HR Wins: Real Stories of Successful Talent Management Journeys
  2. 2. #TMwebinar Tools You Can Use Audio Control – A dial in number will not be provided. – The audio will come through your computer speakers or headphones. – Check the internal volume on your computer, external speakers or headsets.
  3. 3. #TMwebinar Question & Answer – Click the question icon on the floating toolbar in the bottom right corner. – Type your question in the space at the bottom. – Click “Send.” Tools You Can Use
  4. 4. #TMwebinar Tools You Can Use • Polling – Polling question will appear in the “Polling” panel. – Select your response and click on “Submit.”
  5. 5. #TMwebinar Frequently Asked Questions 1. May I receive a copy of the slides? YES! You will receive a link to today’s recording, along with a link to download the slides shortly after the presentation concludes. 2. May I review the webinar recording at a later time? YES! You may log in again. A link that will be provided in an email after the event to review the presentation on- demand.
  6. 6. #TMwebinar Connie Constigan Director of Marketing Halogen Software HR Wins: Real Stories of Successful Talent Management Journeys
  7. 7. © 2014 Halogen Software. All rights reserved. All contents are confidential. HR Wins: Real Stories of Successful Talent Management Journeys
  8. 8. © 2014 Halogen Software. All rights reserved. All contents are confidential. Today’s Speakers Connie Costigan Director, Marketing Communications Halogen Software Laurie Ruettimann HR Writer, Speaker, Consultant LaurieRuettimann.com
  9. 9. © 2014 Halogen Software. All rights reserved. All contents are confidential. Real Stories of Successful Talent Management Journeys 1. How do you create a talent management philosophy and get people on board with performance management, succession planning and e-learning? 2. How does a talent management philosophy align with real business objectives? 3. How can talent management software support these goals?
  10. 10. © 2014 Halogen Software. All rights reserved. All contents are confidential. Talent Management 101
  11. 11. © 2014 Halogen Software. All rights reserved. All contents are confidential. What is Talent Management? • Talent management is the systematic attraction, identification, development, engagement, retention and deployment of individuals who are of particular value to an organization. (http://cipd.co.uk) • Talent management covers the art and science of recruiting, retaining, developing and rewarding people.
  12. 12. © 2014 Halogen Software. All rights reserved. All contents are confidential. What is Talent Management? • Performance Management • Learning and Development • Skill Building and Career Development Opportunities • Succession Management • Talent Mobility • Compensation Planning • Salary Benchmarking • Job Descriptions • Job Mapping • Talent Acquisition • Ongoing Coaching and Feedback • Assessments and Measurement Tools
  13. 13. © 2014 Halogen Software. All rights reserved. All contents are confidential. What is a Talent Management Software Solution? Talent management suites include capabilities for learning management, performance management, succession planning, compensation management and recruiting management. (Gartner)
  14. 14. © 2014 Halogen Software. All rights reserved. All contents are confidential. Real Stories of Successful Talent Management Journeys How do you create a talent management philosophy and get people on board with performance management, succession planning and e-learning?
  15. 15. © 2014 Halogen Software. All rights reserved. All contents are confidential. Creating a Talent Management Philosophy A company’s approach to managing talent is defined by five elements: 1 Performance: What are the consequences of higher or lower employee performance? 2 Behaviors: How much do behaviors matter and at what threshold do we start to care? 3 Differentiation: How should we allocate our company’s resources and rewards across varying levels of performance and potential? Transparency: How open should we be, and with whom, about our talent processes and their outcomes? 4 Accountability: To what extent should managers be responsible for the execution of talent building processes?5 http://www.hrps.org/?Marc_Effron
  16. 16. © 2014 Halogen Software. All rights reserved. All contents are confidential. Creating a Talent Management Philosophy Get senior team input and consensus. Present the data to the team and facilitate them to agreement on each talent philosophy area. It’s not critical to have perfect alignment, as long as each executive agrees to manage his or her group consistent with the team’s decisions. Conduct a reality check. It’s easy to give socially desirable responses when asked talent philosophy questions, so it’s important to confront executives with the philosophy’s real-world implications. Build HR processes and communicate to employees. Once you’ve agreed on the rules, modify your HR processes to enable them. Talent review, succession, development and compensation processes all likely require adjustments to consistently support your new philosophy. http://www.hrps.org/?Marc_Effron
  17. 17. © 2014 Halogen Software. All rights reserved. All contents are confidential. Is It Really That Easy to Create a Talent Management Philosophy? • Unreliable and Invalid Data • Confidential Employee Data Stored in Risky Ways • Inconsistent Processes • No Accountability • Poor Communication • No Link Between Values and Behaviors • Murky Merit Increases • Culture of Skepticism and Mistrust • Co-Employment Risks
  18. 18. © 2014 Halogen Software. All rights reserved. All contents are confidential. Who Has A Stake in Talent Management? • Board Members • Executive Leadership Team • Directors, Managers, Supervisors • Human Resources • Employees
  19. 19. © 2014 Halogen Software. All rights reserved. All contents are confidential. Real Stories of Successful Talent Management Journeys How does a talent management philosophy align with real business objectives?
  20. 20. © 2014 Halogen Software. All rights reserved. All contents are confidential. Three Questions Your Board is Asking Itself About Talent Are we spending enough time on talent matters? Is management working toward the right talent outcomes and metrics? Do our current committee agendas allow us to focus on the most important talent issues? For example, does the audit committee cover talent risks? Does the compensation committee use both talent metrics and financial metrics to assess the health of the business and accomplishments of leadership? (http://executiveboard.com) 1 2 3
  21. 21. © 2014 Halogen Software. All rights reserved. All contents are confidential. Five Questions Your Board is Asking Your CEO About Talent Beyond leadership, which talent segments are most critical for success? What are the top talent- related levers that management is pulling to drive business performance? How well are we doing on talent (e.g., leadership potential, quality of hire, engagement) relative to our competitors? How are we differentiating our value proposition for talent relative to competitors? Do we have the right talent for the next three to five years? (http://executiveboard.com) 1 2 3 4 5
  22. 22. © 2014 Halogen Software. All rights reserved. All contents are confidential. Does Your CEO Really Care About Talent? • Half of CEOs want to hire more people this year, but nearly two-thirds are worried about finding the right skills. • A full 93% acknowledge the need to change their talent strategies, although less than a third have acted on their plans. • More than 80% of CEOs are planning or making changes to their organizational structure, and they’re also changing how they engage with employees, particularly younger workers. http://www.pwc.com/gx/en/ceo-survey/2014/key- findings/transformation/developing-tomorrows-workforce.jhtml
  23. 23. © 2014 Halogen Software. All rights reserved. All contents are confidential. Real Stories of Successful Talent Management Journeys • How can talent management software support these goals?
  24. 24. © 2014 Halogen Software. All rights reserved. All contents are confidential. Build HR processes and communicate to employees. 1 Architecture is key: Build a talent management strategy that is simple, clear and aligned. 2 Service with a mission: Deliver a world-class experience to the board members, executives, managers, leaders, and employees. 3 Be your own PR firm: Never stop talking about how your talent management strategy and software will help the organization perform brilliantly.
  25. 25. © 2014 Halogen Software. All rights reserved. All contents are confidential. Who’s Doing Talent Management Right?
  26. 26. © 2014 Halogen Software. All rights reserved. All contents are confidential. Stinger Ghaffarian Technologies, Inc. • Leading Aerospace Contractor • Engineering, Scientific Analysis and Modeling, Project Management Services, Information Technology Solutions • HQ in Maryland • 1800+ Employees
  27. 27. © 2014 Halogen Software. All rights reserved. All contents are confidential. Shelley Johnson, CHRO/Ethics Officer/VP Communications/Chief of Staff • Provides senior leadership across a 1800+ organization in the area of Human Resources, Corporate Communications, Ethics and Strategic Planning. • Bachelor of Science, Aerospace Studies • Masters of Science, Space Studies
  28. 28. © 2014 Halogen Software. All rights reserved. All contents are confidential. Stinger Ghaffarian Technologies and Talent Management: • Inconsistent • Manual • Leaders were checking the box to get it done Where Did it Start?
  29. 29. © 2014 Halogen Software. All rights reserved. All contents are confidential. Stinger Ghaffarian Technologies and Talent Management: • Defined Talent Management with Key Stakeholders • Researched the Market • Acquired an Integrated Talent Management Suite • Leveraged Technology to Drive Alignment with Core Values How Did it Evolve
  30. 30. © 2014 Halogen Software. All rights reserved. All contents are confidential. Stinger Ghaffarian Technologies and Talent Management: • SGT uses Halogen to share critical talent data seamlessly across its performance, learning, recruiting and succession programs. • There is a culture of stewardship. • HR’s visibility within the organization has increased. Today
  31. 31. © 2014 Halogen Software. All rights reserved. All contents are confidential. Stinger Ghaffarian Technologies and Talent Management: • Emphasis on e-learning, leadership training and development. • Greater focus on career growth and career planning. • Focus on crucial conversations and training for values and behaviors. Future
  32. 32. © 2014 Halogen Software. All rights reserved. All contents are confidential. OHL • OHL is one of the largest privately held outsourced logistics providers in the world • Founded in 1951 • Headquartered in Brentwood, TN • More than 6,500 employees globally • Geographically decentralized • 110 value-added distribution centers across 32 campus
  33. 33. © 2014 Halogen Software. All rights reserved. All contents are confidential. Tia Smith, Senior Manager, Global Talent for OHL • L&OD professional 14+ years • Employee training, leadership development, performance management, software system implementation & deployment, process definition & improvement, and project management • BA in Psychology and Sociology • Active Member of ASTD and SHRM
  34. 34. © 2014 Halogen Software. All rights reserved. All contents are confidential. OHL and Talent Management: • Paper-based performance reviews • No centralized L&D tracking • No succession planning • No automated recruiting tool • A poorly implemented talent management system with a complex administrative function and costs incurred for most changes Where Did it Start?
  35. 35. © 2014 Halogen Software. All rights reserved. All contents are confidential. OHL and Talent Management: • Talent Management became a strategic initiative • Revolutionizing the Talent Management process was an accelerated initiative that couldn’t wait for another merit increase cycle • A new talent management framework was created using the best research from the marketplace How Did it Evolve?
  36. 36. © 2014 Halogen Software. All rights reserved. All contents are confidential. The New Talent Management Framework Bersin and Associates 2012
  37. 37. © 2014 Halogen Software. All rights reserved. All contents are confidential. OHL and Talent Management: Strategic Planning • Identify organizational goals & priorities • Identify organizational drivers and challenges • Identify gaps • Define HR priorities and goals • Inventory your talent management processes/functions and address gaps • Measure the results and communicate successes & contributions
  38. 38. © 2014 Halogen Software. All rights reserved. All contents are confidential. OHL and Talent Management: Today • Talent Processes are 100% paperless • Formalized, annual goal setting initiatives • “Feedback Central” makes performance management year round process • Launched performance reviews in UK and Asia • Paperless policy distribution
  39. 39. © 2014 Halogen Software. All rights reserved. All contents are confidential. Fairbanks Hospital • Oldest independent alcohol and drug treatment center in America. • Based in Indianapolis, the not- for-profit focuses on recovery from alcohol and other drug problems, serving as a resource to improve the well being of individuals, families and communities by offering hope and support through its programs and services.
  40. 40. © 2014 Halogen Software. All rights reserved. All contents are confidential. Andrea Resnik, HR Manager Fairbanks Hospital • 12+ years experience in Human Resources Management • Expertise in Employee Relations, Staff Management and Development, Payroll Management, Benefits and Compensation, HRIS and Payroll Implementations • Working towards a Master of Leadership and Development, Organizational Leadership at St. Mary-of-the-Woods College
  41. 41. © 2014 Halogen Software. All rights reserved. All contents are confidential. Fairbanks Talent Management Journey: Catalyst for Change 1. Past performance management using a combination of Word documents and spreadsheets. 2. Needed to address Joint Commission compliance reporting for healthcare 3. Highly competitive market for skills
  42. 42. © 2014 Halogen Software. All rights reserved. All contents are confidential. Fairbanks Talent Management Journey: Transformation • Determined talent management philosophy and strategy • Reviewed options for automating and streamlining • Championed by CEO • Created organizational standards for performance • Selected software suite • Ease of use • References/track record in the healthcare market
  43. 43. © 2014 Halogen Software. All rights reserved. All contents are confidential. Fairbanks Talent Management Journey: Today • More competitive status as an employer • New employees receive job expectations within the first 30 days of hire • Employees understand what is expected of them and have clear goals • Reduced turnover • Improved talent attraction
  44. 44. © 2014 Halogen Software. All rights reserved. All contents are confidential. HR Wins: Lessons of Real Stories of Successful Talent Management Journeys
  45. 45. © 2014 Halogen Software. All rights reserved. All contents are confidential. Lessons of Real Stories of Successful Talent Management Journeys 1 Collaboration is key 2 Talent Management is a strategic imperative for all organizations of any size 3 Talent Management is bigger than HR 4 You don’t need to recreate the wheel 5 People, processes and strategy should drive technology selection
  46. 46. © 2014 Halogen Software. All rights reserved. All contents are confidential. QUESTIONS? Connie Costigan ccostigan@halogensoftware.com @Halogensoftware www.halogensoftware.com Laurie Ruettimann Laurie.ruettimann@gmail.com @lruettimann www.laurieruettimann.com
  47. 47. © 2014 Halogen Software. All rights reserved. All contents are confidential. Thank you
  48. 48. #TMwebinar Join our next Webinar! Practical Strategies to Maximize Your Good Faith Efforts Program Tuesday, June 10, 2014 Webinars start at 2 p.m. Eastern / 11 a.m. Pacific Register for all upcoming Talent Management Webinars at www.talentmgt.com/webinars

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