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Jennifer
Murnane,
PhD

Associate
Vice
President


Strategic
Initiatives

Bellevue
University


Jim
Gross,
MA

Associate
Executive


Director
of
Training



Evaluation
&
Certification

Boys
Town

Mission:
To
develop

innovative
and
valuable

approaches
to
unlocking

the
long‐term
potential
of

human
capital
investments
       Human Capital:
                                 Attributes, life
  Conducting
research
          experience, knowledge,
                                 skills, inventiveness,
  Collaborating
with
faculty
   energy, and enthusiasm
   members
who
are
              that people invest in their
                                 work.
   developing
our
Ph.D.
&

   Masters
program

The
Boys
Town
Model
                      


 The
Boys
Town
Model
contains
the
core

principles
and
values
of
our
approach
to
child

care
and
is
the
foundation
for
all
services

provided
through
our
Integrated
Continuum

of
Care.



 The
Model
delivers
a
consistent
structure

for
the
treatment
we
provide
to
children
and

families
and,
through
years
of
research,
has

been
shown
to
deliver
significant,
lasting,

positive
results.

Boys
Town

                      MISSION


 Change
the
way
America
cares
for
children,
families

  and
communities
by
providing
and
promoting
an

  integrated
continuum
of
care
that
instills
Boys
Town

  values
to
strengthen
body,
mind
and
spirit.

The
Boys
Town
Model
                              

The
Model
has
four
main
elements:

  Teaching
children
and
families
new,
life‐changing
skills

  Helping
children
and
families
build
health
relationships

  Empowering
children
and
families
to
make
good

   decisions
on
their
own

  Caring
for
children
in
a
family‐style
environment

The
Boys
Town
Model
                                 

The
Model
assures:

    Children
are
always
in
a
safe
place
and
a
safe
program

    Children
and
families
get
better

    Children
and
families
are
nurtured
and
respected

    It
can
be
adopted
and
implemented
by
other

      organizations

         (Since Boys Town began using the Model in the 1970s, it
         has been continually adapted and improved to meet the
         changing needs of America’s children and families. )
The
Study

Question:
How
effective
is
Boys
Town’s
use
of

tacit
knowledge
cultivating
and
enabling

processes
in
contributing
to
mission

achievement?


 Stakeholders
involved
in
study:
employees,

board
members,
and
volunteers

 Interviews,
observations,
and
document

review

Knowledge
Sharing

  Knowledge
cultivation
&
enablement


  –  Instead
of
knowledge
management

  Cultural
knowledge

  –  Depends
on
others
in
the
organization

  Explicit
knowledge


  –  Formal
aspect

  Tacit
knowledge

  –  Important
focus
for


  
 organizations
(retirees,
etc.)

Results

      Positive
support
of
knowledge


        cultivation
&
enablement

  Training

  Meetings

  Leadership
Development
Program

  Constructive
Feedback




                                        9

Results

  Highly
Dependent
on
Tacit
Knowledge


      in
order
to
Achieve
its
Mission

  Storytelling

  Collaboration

  Mentoring

  Explicit
Knowledge
guiding
&
supporting
tacit



 knowledge
development




                                                     10

Boys
Town’s
Knowledge
Base

Boys
Town
has
an
aging
experience
pool.




    


 
It
is
essential
to
capture
this
experience


   
    and
pass
it
on.


    



Archive
this
knowledge
for


   
 future
generations


Diversification
of
experience
pool

Organizational
Knowledge

  Where
is
your
knowledge
base
in
the

   organization?


  What
is
the
focus
on
tacit
knowledge

   sharing
as
an
organizational
priority?


Boys
Town’s
Focus
of
Training

                             

     is
to
Create
Skilled

                         

  “Youth
and
Family”
Staff 


  Thinkers

  Planners

  Motivators

  Technicians

Boys
Town’s
Focus
of
Leadership/
Supervision
Development
is
to
Create

             Advanced… 

     Content
Experts

     Thinkers,
Planners,
Motivators
and

      Collaborators

     Management
Skills

Boys
Town’s
Focus
for
Meetings
                                

  Support
the
Training

  Plan
and
Manage

  Solution
focused
Results

  Team
Development

  Delegate

The
Power
of
Tacit
Knowledge
provides


     Boys
Town
a
Broader
Understanding
of:


  The
use
of
historical
experiences
to
build
upon
and

   avoid
ineffective
business
processes


  The
ability
to
remain
focused
on
the
Mission

  The
reasons
why
activities
work

  How
to
use
principles
to
make
calculated
changes


  The
use
of
personal
experiences
to
relate
to
the

   audience
and
create
personal
validity

  The
supports
and
challenges
of
Nuevo/Creative

   thinking


                                                          16

The
Power
of
Tacit
Knowledge

     in
Your
Organization

  How
can
utilization
of
tacit
knowledge

   cultivation
in
your
organization
increase

   employee
performance?

  How
can
this
impact
strategic
outcomes?

How
does
Boys
Town
use
Tacit

Knowledge
to
Accomplish
Its
Mission

        and
Strategic
Plan?

  Embraced
Culture
of
Feedback

  Mentoring

  Explicit
Knowledge

  Collaboration

  Storytelling

Contact
Information

 Jennifer
Murnane


 Jennifer.Murnane@bellevue.edu



 
Jim
Gross


 
James.Gross@boystown.org


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