Online communities

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IHC handbook chapter 30 - Online communities

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Online communities

  1. 1. Online CommunitiesTHE HCI HANDBOOKCHAPTER 30Panayiotis Zaphiris, Chee Siang Ang, Andrew Laghos
  2. 2. CMC & Online communitiesComputer mediated communication“the process by which people create, exchange andperceive information using networkedtelecommunications systems to facilitate encoding,transmitting and decoding messages”DecemberACMC SCMC
  3. 3. CMC & Online communitiesOnline communitiesMultidisciplinary natureSocial aggregationLong enough public discussionsSufficient human feelingsWeb personal relationshipsRheingold
  4. 4. CMC & Online communitiesExamplesAudio / video conferencingMUDsWiki-based communitiese-mailwwwOnline virtual game communitiesSocial network walls
  5. 5. Analyzing Online CommunitiesFrameworks and MethodologiesQuery-based techniques and user profilesinterviews, questionnaires and personasLog analysisContent and Textual analysisSocial Network Analysis (SNA)
  6. 6. Analyzing Online CommunitiesFrameworks and MethodologiesContent and Textual analysis – TAT: Questioning  vertical and horizontal Statements  nonreferential and referential Reflections Scaffolding and engaging References  quotations/references to/paraphrases OR Citations/attributions of quotations/paraphrases
  7. 7. Analyzing Online CommunitiesFrameworks and MethodologiesSNA – units of analysis:Nodes RelationsTies MultiplexityComposition RangeCentrality RolesDensity ReachabilityDistance cliques
  8. 8. Case studiesCALL communitiesLearn Greek Online (LGO)Analysis of the discussions of the first 50 studentsQuantitative + Qualitative techniques:SNA tool  NetMiner to measure centralitySurvey  ATTLS to collect subjective data
  9. 9. Case studiesGame communitiesTypes:single game-play community  THE SIMMS, FINALFANTASYsocial game-play community  multiplayer games inthe same location (in-game and out-of-game)distributed game-play community  multiplayer games(multiple) sessions in different locations
  10. 10. Case studiesActivity Theory  Leont’evConstructionist activities  PapertSocio constructivism  VygotskyTriangle model of activity system EngestromtoolobjectDOLsubjectrulescommunity

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