2. Describe your management
philosophy
CEO or Manager? Ceo or Manager?
• Although our policy is around • My management philosophy is all
customer satisfaction we also parties involved need to be happy
have policy and procedures in and satisfied. I don’t go by the
mantra that the customer is
managing that particular always right. Business, in the field
value that we have. So there of IT, it’s difficult to always apply
are things that customers that philosophy. A lot of it, they
want but we cannot do need to be educated. The balance
because there are policies and between the two and trying to
procedures in place and there make sure all the parties involved
are satisfied. I fight for my staff as
is always a conflict between much as I would fight to make sure
customers’ wants and our that my customers or my clients
policies. Those policies have are satisfied with whatever my
changed over time. staff, my team are providing them.
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3. How would you describe the culture of the
organization? Would you change anything about
it?
CEO or Manager? CEO or Manager?
• There’s little to no micromanagement. It is one where
personal growth is really pushed. It is a family type • I would say for the most part it’s
environment where we try to make everybody feel
comfortable enough so that we could have healthy
a relaxed
discussions about the company and the different
capabilities we offer, our services, our customer services,
environment, especially
and as well as our personalities, because you’ve got many
personalities in one organization, even one as small as this
compared to some people who
one. And because it’s so small we all tend to experience have come from a government
each other’s personalities, mood swings, it’s kind of hard to
avoid it and however I think that the culture, the diversity workplace. I have an open door
we have, we’ve been blessed and lucky to have people who
are open to that environment and so we find a way to make policy where you can come
it work and it works very well. We are able to grow without
having someone breathing down their neck. I believe that
straight to me. I believe that this
when you’re not micromanaged, you’re forced to do better
time management; you’re forced to meet deadlines because
helps the overall efficiency.The
that’s your responsibility. culture from my point of view is
Yes. I would. I believe the corporate aspect of the
company needs to be more transparent. I am big on letting pretty positive, forward, looking
your team, your staff, your employees knows the true state
of the company and where you’re heading and not after and supportive. Changes that I
you’ve made the decision. You become more motivated if
you know what’s going on and you know your employer is
would make would be positive
being open with you about what’s happening. It lets you
make that decision. Do I want to stay with you and keep it
reinforcement. I do that, but I
going or leave? feel like it should be reinforced.
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4. Give us an example of how you handled feedback
or criticism that you disagreed with.
CEO or Manager? CEO or Manager?
• I try to make it a personal policy of mine to
accept all criticism and find a way to • Those are good things and
understand the reason whomever thinks
that whatever I’m doing needs to be we use them as learning
adjusted in some way. The key thing is to
not take it personally. If you can do experiences. As far as
that, you will be amazing at how much you
can grow and how much you will learn. criticism goes, it helps us.
So, you try to take away the negative aspect
of what you see that criticism as and try to
apply to whatever you are discussing.
So, because I am very vocal, I need to
express my point of view. I also try to
maintain an open mind and know that their
thoughts or manner of doing something
may not necessarily be the same as mine.
So, I try to listen and see, can I truly
implement whatever is it they are trying to
express.
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5. How do you handle a situation in which your boss
presents a point of view you disagree with? Give us an
example.
CEO or Manager? CEO or Manager?
• Well when people disagree I • Because of my personality, I can handle it the way that I do. I address it
immediately. That’s because from the beginning I presented that side of
me. So, it’s not like, “Wow, where did that come from?” The key thing is
want to know exactly why you’ve got to know when to draw the line. I may battle constantly with
my boss, but I think I can confidently say that she will never tell you that I
they disagree. Sometimes have ever crossed the line. I think you need to be expressive. I think if you
don’t express yourself, if you disagree with your manager or with your
people aren’t always honest boss, and you keep it inside. As a result, you are unhappy with your job,
and your job will start to suffer because you don’t like what you’re doing,
and disagree because of a you don’t like what they’re saying, but you’re not speaking up. It’s like I
say, if you don’t vote, you don’t have a say in my mind. If you don’t speak
personal reason which just up, whatever cause you’ve dealt with, you’ve got to accept them. Don’t
cross that line, don’t be disrespectful, don’t’ forget who you’re speaking
to. Don’t be condescending. You know, these are little things that come
isn’t fair because it has with practice. Our immediate reaction is usually to just bark. It gets worst
if you bottle it inside. I say all the time, “I can’t help you if I don’t know
nothing to do with the something’s wrong”, if I say something you don’t agree with and you say
nothing, I’m going to keep on going like, “okay, we’re good, we’re all on
business or what we are the same page”, when we’re not. And then suddenly I notice you’re not
performing as you should and all the time this has been bottling up inside
trying to do. I try to figure out of you.
Example Recently, we had the Hurricane Sandy. When my
what’s really behind this boss said, “I’m opening the office 2 hours early”, I disagreed and I let her
know, I said, “you should at least give people the option to work from
issue. home” because you don’t know what their situation is. And she said, “it’s
staying as it is, they know what their options are”. But I didn’t agree with
that, and I expressed that. I’m not agreeing with that, it needs to be said
that they do have the option. Because it’s something you have to ask for,
it’s not an automatic thing to say, “Oh, I want to work from home”.
You’ve got to contact your supervisor, your manager and say, “XYZ”.
Main Menu
6. Manager
• My management philosophy is all parties involved need to
be happy and satisfied. I don’t go by the mantra that the
customer is always right. Business, in the field of IT, it’s
difficult to always apply that philosophy. A lot of it, they
need to be educated. The balance between the two and
trying to make sure all the parties involved are satisfied. I
fight for my staff as much as I would fight to make sure that
my customers or my clients are satisfied with whatever my
staff, my team are providing them.
Back to the Question Main Menu
7. CEO
• Although our policy is around customer satisfaction we also
have policy and procedures in managing that particular value
that we have. So there are things that customers want but we
cannot do because there are policies and procedures in place
and there is always a conflict between customers’ wants and
our policies. Those policies have changed over time.
Back to the Question Main Menu
8. •
Managerwhere personal growth is
There’s little to no micromanagement. It is one
really pushed. It is a family type environment where we try to make
everybody feel comfortable enough so that we could have healthy
discussions about the company and the different capabilities we offer, our
services, our customer services, and as well as our personalities, because
you’ve got many personalities in one organization, even one as small as this
one. And because it’s so small we all tend to experience each other’s
personalities, mood swings, it’s kind of hard to avoid it and however I think
that the culture, the diversity we have, we’ve been blessed and lucky to have
people who are open to that environment and so we find a way to make it
work and it works very well. We are able to grow without having someone
breathing down their neck. I believe that when you’re not micromanaged,
you’re forced to do better time management; you’re forced to meet
deadlines because that’s your responsibility.
Yes. I would. I believe the corporate aspect of the company needs to be
more transparent. I am big on letting your team, your staff, your employees
knows the true state of the company and where you’re heading and not after
you’ve made the decision. You become more motivated if you know what’s
going on and you know your employer is being open with you about what’s
happening. It lets you make that decision. Do I want to stay with you and
keep it going or leave?
Back to question Main Menu
9. CEO
• I would say for the most part it’s a relaxed environment,
especially compared to some people who have come from a
government workplace. I have an open door policy where
you can come straight to me. I believe that this helps the
overall efficiency.The culture from my point of view is pretty
positive, forward, looking and supportive. Changes that I
would make would be positive reinforcement. I do that, but I
feel like it should be reinforced.
Back to the question Main Menu
10. Manager
• I try to make it a personal policy of mine to accept all
criticism and find a way to understand the reason whomever
thinks that whatever I’m doing needs to be adjusted in some
way. The key thing is to not take it personally. If you can do
that, you will be amazing at how much you can grow and
how much you will learn. So, you try to take away the
negative aspect of what you see that criticism as and try to
apply to whatever you are discussing. So, because I am very
vocal, I need to express my point of view. I also try to
maintain an open mind and know that their thoughts or
manner of doing something may not necessarily be the same
as mine. So, I try to listen and see, can I truly implement
whatever is it they are trying to express.
Back to the question Main Menu
11. CEO
• Those are good things and we use them as learning
experiences. As far as criticism goes, it helps us.
Back to the question Main Menu
12. Manager
• Because of my personality, I can handle it the way that I do. I address it immediately. That’s
because from the beginning I presented that side of me. So, it’s not like, “Wow, where did that
come from?” The key thing is you’ve got to know when to draw the line. I may battle constantly
with my boss, but I think I can confidently say that she will never tell you that I have ever
crossed the line. I think you need to be expressive. I think if you don’t express yourself, if you
disagree with your manager or with your boss, and you keep it inside. As a result, you are
unhappy with your job, and your job will start to suffer because you don’t like what you’re
doing, you don’t like what they’re saying, but you’re not speaking up. It’s like I say, if you don’t
vote, you don’t have a say in my mind. If you don’t speak up, whatever cause you’ve dealt with,
you’ve got to accept them. Don’t cross that line, don’t be disrespectful, don’t’ forget who you’re
speaking to. Don’t be condescending. You know, these are little things that come with practice.
Our immediate reaction is usually to just bark. It gets worst if you bottle it inside. I say all the
time, “I can’t help you if I don’t know something’s wrong”, if I say something you don’t agree
with and you say nothing, I’m going to keep on going like, “okay, we’re good, we’re all on the
same page”, when we’re not. And then suddenly I notice you’re not performing as you should
and all the time this has been bottling up inside of you.
Example Recently, we had the Hurricane Sandy. When my boss said, “I’m opening the
office 2 hours early”, I disagreed and I let her know, I said, “you should at least give people the
option to work from home” because you don’t know what their situation is. And she said, “it’s
staying as it is, they know what their options are”. But I didn’t agree with that, and I expressed
that. I’m not agreeing with that, it needs to be said that they do have the option. Because it’s
something you have to ask for, it’s not an automatic thing to say, “Oh, I want to work from
home”. You’ve got to contact your supervisor, your manager and say, “XYZ”.
Back to the question Main Menu
13. CEO
• Well when people disagree I want to know exactly why they
disagree. Sometimes people aren’t always honest and
disagree because of a personal reason which just isn’t fair
because it has nothing to do with the business or what we
are trying to do. I try to figure out what’s really behind this
issue.
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