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Jeopardy

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Jeopardy

  1. 1. JeopardyManagement Skills Work Environment CEO OR 500 MANAGER 500 ? Ethics Ethics 1000 1000
  2. 2. Describe your management philosophyCEO or Manager? Ceo or Manager?• Although our policy is around • My management philosophy is all customer satisfaction we also parties involved need to be happy have policy and procedures in and satisfied. I don’t go by the mantra that the customer is managing that particular always right. Business, in the field value that we have. So there of IT, it’s difficult to always apply are things that customers that philosophy. A lot of it, they want but we cannot do need to be educated. The balance because there are policies and between the two and trying to procedures in place and there make sure all the parties involved are satisfied. I fight for my staff as is always a conflict between much as I would fight to make sure customers’ wants and our that my customers or my clients policies. Those policies have are satisfied with whatever my changed over time. staff, my team are providing them. Main Menu
  3. 3. How would you describe the culture of the organization? Would you change anything about it?CEO or Manager? CEO or Manager?• There’s little to no micromanagement. It is one where personal growth is really pushed. It is a family type • I would say for the most part it’s environment where we try to make everybody feel comfortable enough so that we could have healthy a relaxed discussions about the company and the different capabilities we offer, our services, our customer services, environment, especially and as well as our personalities, because you’ve got many personalities in one organization, even one as small as this compared to some people who one. And because it’s so small we all tend to experience have come from a government each other’s personalities, mood swings, it’s kind of hard to avoid it and however I think that the culture, the diversity workplace. I have an open door we have, we’ve been blessed and lucky to have people who are open to that environment and so we find a way to make policy where you can come it work and it works very well. We are able to grow without having someone breathing down their neck. I believe that straight to me. I believe that this when you’re not micromanaged, you’re forced to do better time management; you’re forced to meet deadlines because helps the overall efficiency.The that’s your responsibility. culture from my point of view is Yes. I would. I believe the corporate aspect of the company needs to be more transparent. I am big on letting pretty positive, forward, looking your team, your staff, your employees knows the true state of the company and where you’re heading and not after and supportive. Changes that I you’ve made the decision. You become more motivated if you know what’s going on and you know your employer is would make would be positive being open with you about what’s happening. It lets you make that decision. Do I want to stay with you and keep it reinforcement. I do that, but I going or leave? feel like it should be reinforced. Main Menu
  4. 4. Give us an example of how you handled feedback or criticism that you disagreed with.CEO or Manager? CEO or Manager?• I try to make it a personal policy of mine to accept all criticism and find a way to • Those are good things and understand the reason whomever thinks that whatever I’m doing needs to be we use them as learning adjusted in some way. The key thing is to not take it personally. If you can do experiences. As far as that, you will be amazing at how much you can grow and how much you will learn. criticism goes, it helps us. So, you try to take away the negative aspect of what you see that criticism as and try to apply to whatever you are discussing. So, because I am very vocal, I need to express my point of view. I also try to maintain an open mind and know that their thoughts or manner of doing something may not necessarily be the same as mine. So, I try to listen and see, can I truly implement whatever is it they are trying to express. Main Menu
  5. 5. How do you handle a situation in which your boss presents a point of view you disagree with? Give us an example.CEO or Manager? CEO or Manager?• Well when people disagree I • Because of my personality, I can handle it the way that I do. I address it immediately. That’s because from the beginning I presented that side of me. So, it’s not like, “Wow, where did that come from?” The key thing is want to know exactly why you’ve got to know when to draw the line. I may battle constantly with my boss, but I think I can confidently say that she will never tell you that I they disagree. Sometimes have ever crossed the line. I think you need to be expressive. I think if you don’t express yourself, if you disagree with your manager or with your people aren’t always honest boss, and you keep it inside. As a result, you are unhappy with your job, and your job will start to suffer because you don’t like what you’re doing, and disagree because of a you don’t like what they’re saying, but you’re not speaking up. It’s like I say, if you don’t vote, you don’t have a say in my mind. If you don’t speak personal reason which just up, whatever cause you’ve dealt with, you’ve got to accept them. Don’t cross that line, don’t be disrespectful, don’t’ forget who you’re speaking to. Don’t be condescending. You know, these are little things that come isn’t fair because it has with practice. Our immediate reaction is usually to just bark. It gets worst if you bottle it inside. I say all the time, “I can’t help you if I don’t know nothing to do with the something’s wrong”, if I say something you don’t agree with and you say nothing, I’m going to keep on going like, “okay, we’re good, we’re all on business or what we are the same page”, when we’re not. And then suddenly I notice you’re not performing as you should and all the time this has been bottling up inside trying to do. I try to figure out of you. Example  Recently, we had the Hurricane Sandy. When my what’s really behind this boss said, “I’m opening the office 2 hours early”, I disagreed and I let her know, I said, “you should at least give people the option to work from issue. home” because you don’t know what their situation is. And she said, “it’s staying as it is, they know what their options are”. But I didn’t agree with that, and I expressed that. I’m not agreeing with that, it needs to be said that they do have the option. Because it’s something you have to ask for, it’s not an automatic thing to say, “Oh, I want to work from home”. You’ve got to contact your supervisor, your manager and say, “XYZ”. Main Menu
  6. 6. Manager • My management philosophy is all parties involved need to be happy and satisfied. I don’t go by the mantra that the customer is always right. Business, in the field of IT, it’s difficult to always apply that philosophy. A lot of it, they need to be educated. The balance between the two and trying to make sure all the parties involved are satisfied. I fight for my staff as much as I would fight to make sure that my customers or my clients are satisfied with whatever my staff, my team are providing them.Back to the Question Main Menu
  7. 7. CEO • Although our policy is around customer satisfaction we also have policy and procedures in managing that particular value that we have. So there are things that customers want but we cannot do because there are policies and procedures in place and there is always a conflict between customers’ wants and our policies. Those policies have changed over time.Back to the Question Main Menu
  8. 8. • Managerwhere personal growth is There’s little to no micromanagement. It is one really pushed. It is a family type environment where we try to make everybody feel comfortable enough so that we could have healthy discussions about the company and the different capabilities we offer, our services, our customer services, and as well as our personalities, because you’ve got many personalities in one organization, even one as small as this one. And because it’s so small we all tend to experience each other’s personalities, mood swings, it’s kind of hard to avoid it and however I think that the culture, the diversity we have, we’ve been blessed and lucky to have people who are open to that environment and so we find a way to make it work and it works very well. We are able to grow without having someone breathing down their neck. I believe that when you’re not micromanaged, you’re forced to do better time management; you’re forced to meet deadlines because that’s your responsibility. Yes. I would. I believe the corporate aspect of the company needs to be more transparent. I am big on letting your team, your staff, your employees knows the true state of the company and where you’re heading and not after you’ve made the decision. You become more motivated if you know what’s going on and you know your employer is being open with you about what’s happening. It lets you make that decision. Do I want to stay with you and keep it going or leave?Back to question Main Menu
  9. 9. CEO • I would say for the most part it’s a relaxed environment, especially compared to some people who have come from a government workplace. I have an open door policy where you can come straight to me. I believe that this helps the overall efficiency.The culture from my point of view is pretty positive, forward, looking and supportive. Changes that I would make would be positive reinforcement. I do that, but I feel like it should be reinforced.Back to the question Main Menu
  10. 10. Manager • I try to make it a personal policy of mine to accept all criticism and find a way to understand the reason whomever thinks that whatever I’m doing needs to be adjusted in some way. The key thing is to not take it personally. If you can do that, you will be amazing at how much you can grow and how much you will learn. So, you try to take away the negative aspect of what you see that criticism as and try to apply to whatever you are discussing. So, because I am very vocal, I need to express my point of view. I also try to maintain an open mind and know that their thoughts or manner of doing something may not necessarily be the same as mine. So, I try to listen and see, can I truly implement whatever is it they are trying to express.Back to the question Main Menu
  11. 11. CEO • Those are good things and we use them as learning experiences. As far as criticism goes, it helps us.Back to the question Main Menu
  12. 12. Manager • Because of my personality, I can handle it the way that I do. I address it immediately. That’s because from the beginning I presented that side of me. So, it’s not like, “Wow, where did that come from?” The key thing is you’ve got to know when to draw the line. I may battle constantly with my boss, but I think I can confidently say that she will never tell you that I have ever crossed the line. I think you need to be expressive. I think if you don’t express yourself, if you disagree with your manager or with your boss, and you keep it inside. As a result, you are unhappy with your job, and your job will start to suffer because you don’t like what you’re doing, you don’t like what they’re saying, but you’re not speaking up. It’s like I say, if you don’t vote, you don’t have a say in my mind. If you don’t speak up, whatever cause you’ve dealt with, you’ve got to accept them. Don’t cross that line, don’t be disrespectful, don’t’ forget who you’re speaking to. Don’t be condescending. You know, these are little things that come with practice. Our immediate reaction is usually to just bark. It gets worst if you bottle it inside. I say all the time, “I can’t help you if I don’t know something’s wrong”, if I say something you don’t agree with and you say nothing, I’m going to keep on going like, “okay, we’re good, we’re all on the same page”, when we’re not. And then suddenly I notice you’re not performing as you should and all the time this has been bottling up inside of you. Example  Recently, we had the Hurricane Sandy. When my boss said, “I’m opening the office 2 hours early”, I disagreed and I let her know, I said, “you should at least give people the option to work from home” because you don’t know what their situation is. And she said, “it’s staying as it is, they know what their options are”. But I didn’t agree with that, and I expressed that. I’m not agreeing with that, it needs to be said that they do have the option. Because it’s something you have to ask for, it’s not an automatic thing to say, “Oh, I want to work from home”. You’ve got to contact your supervisor, your manager and say, “XYZ”.Back to the question Main Menu
  13. 13. CEO • Well when people disagree I want to know exactly why they disagree. Sometimes people aren’t always honest and disagree because of a personal reason which just isn’t fair because it has nothing to do with the business or what we are trying to do. I try to figure out what’s really behind this issue.Back to the question Main Menu

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