Extend the five whys to eight- whys! why


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This presentation proposes extending the five whys tool into an eight whys. This is to allow for the inclusion of emotional factors that the logical five whys approach normally ignores. A new quadrant for emotional intelligence is also proposed.

Published in: Business
  • Thiagarajan, I thank you for your precise comment. In fact, you read my mind as I have almost finished writing a presentation on linkages between titles of presentations and their views. A title that is sort of number game apparently draws less views. I am talking about emotional titles- views relationship.
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  • Very appealing. It sounded a number game when I saw the Title of your presentation. But, linkage to EI is a great thought.Looking forward to see more input from you on this subject

    T Sivasankaran
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  • Dear Sally, You captured the essence of my presentation. Honestly, having read your comments twice I find that you expressed my thoughts better than I did. I am preparing a presentation on emotional intelligence in response to your solid and inspirational comment. Many thanks, indeed
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  • I cannot believe you were going to throw this out!!! Bad thought. So why were you thinking of throwing this out? Apply your theories to solve this. My hunch is that you would like to now show this in a more dynamic way because you have thought and learned more since you first created this. So, make a new version. Emotional intelligence indeed has to be incorporated into the why approach and more along the lines of what were you thinking at the time and what do you think were the contributing factors to this ? Once you have done the whys you have to disengage the brain and create and emotional link with the situation ...sometimes to assess the risk factors. And then there is the philosophical answer to why...why not? Maslow's hierarchy of needs simplifies an analysis of any situation and then your model takes that further, the whys help to establish root causes...but the EI stuff is where it is all happening and must be considered. Great presentation for promoting thought and creating a tool for dealing with 'issues'.
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  • Hello Bas, you touched upon a great point, which is ' Sometimes people step sideways onto the same level and not going deeper to the next cause'. This is precisely why I extend the five five into eight whys (BTY: they are both Fibonacci numbers). Like investors correct their emotions, we need to correct our Whys by extending them from 5 Whys to 8 Whys.
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Extend the five whys to eight- whys! why

  1. 1. Extend the Five- Whys to Eight- Whys! Why?<br />Ali Anani<br />
  2. 2. Before<br />A previous publication of mine on “Consultative Selling and Customers’ Needs Identification” triggered quite some interest. A subsequent presentation on “Emotions in Action” gave further support to the first presentation. Out of no where a question jumped into my head.<br />
  3. 3. The Origin of the Question<br />The five basic needs of humans as proposed by Maslow were extended to eight needs. This was done to accommodate the eight- wave structure of stock prices. Human actions, as Anani envisaged in the consultative selling presentation, composed of five waves followed by three corrective actions of refining human needs.<br />
  4. 4. The Probing Question<br />Why not then extend the five- why questions to an eight- structured why questions? This will allow greater consistency of standardizing human behavior (if it is!) <br />Five questions and not eight?<br />
  5. 5. The Probing Question- 2<br />Is there any problem with asking only five questions?<br />Five questions Problems<br />
  6. 6. Before Answering a quick Reminder of the Five- Whys Technique<br />The Five –Whys technique is used to ensure that you are analyzing a root cause problem and not only a symptom of a greater issue. By repeating “why” five times, the nature of the problem and its solution becomes clear. <br />We want to reach the core of the problem and not its covering layers<br />
  7. 7. Problems with the Five- Whys Technique<br />First, using 5 Whys doesn’t always lead to root cause identification when the cause is unknown<br />The success of 5 Whys is to some degree contingent upon the skill with which the method is applied<br />The method isn’t necessarily repeatable<br />For an excellent reference see Stewart Anderson on the “Root Cause Analysis: Addressing Some Limitations of the 5 Whys”<br />
  8. 8. But There is another Factor Missing?<br />
  9. 9. Let us Get a Clue<br />The core problem here is with the parents<br />
  10. 10. Let us Get a Clue- 2<br />The core problem here is with the parents<br />
  11. 11. What is Missing<br />The five whys uses a logical approach. The answers given are logical. But what about emotional intelligence that moves work, relations and contributes up to 67% of our success<br />
  12. 12. The Emotional Intelligence (EI)Quadrant<br />Let me introduce this new quadrant<br />Why?<br />This is the goal<br />High EI competency<br />Good for solving pure technical problems<br />Expected outcome<br />Low EI competency<br />Low quality solution<br />High quality solution<br />
  13. 13. The EI Quadrant- 2<br />The inspection of the why section of the quadrant shows a case in which we have low quality solution even though we have high EI<br />Have we over-emphasized the role of EI in this case?<br />
  14. 14. The EI Quadrant- 3<br />The yellow quadrant is the quadrant that combines high EI with high quality solutions<br />In these cases we need to involve emotions intelligently to arrive at such good solutions. This is only possible if the why questions we ask covers the EI territory.<br />
  15. 15. The Conclusion<br />We may need to expand the five- Whys to Eight- Whys to correct for missing the emotional factors.<br />This is analogous to extending the five basic human needs into eight, as I proposed before.<br />