Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.

Reinventing Management (Prof. Dr. Aung Tun Thet)

5,654 views

Published on

Slides of "Reinventing Management" seminar by Prof. Dr. Aung Tun Thet, in the 2nd Anniversary of Myanmar B2B Management Magazine, organized by Hub Myanmar Company Limited, in 13-14 September, 2014 at National Theatre of Yangon, Myanmar.

Published in: Business
  • DOWNLOAD THE BOOK INTO AVAILABLE FORMAT (New Update) ......................................................................................................................... ......................................................................................................................... Download Full PDF EBOOK here { https://urlzs.com/UABbn } ......................................................................................................................... Download Full EPUB Ebook here { https://urlzs.com/UABbn } ......................................................................................................................... Download Full doc Ebook here { https://urlzs.com/UABbn } ......................................................................................................................... Download PDF EBOOK here { https://urlzs.com/UABbn } ......................................................................................................................... Download EPUB Ebook here { https://urlzs.com/UABbn } ......................................................................................................................... Download doc Ebook here { https://urlzs.com/UABbn } ......................................................................................................................... ......................................................................................................................... ................................................................................................................................... eBook is an electronic version of a traditional print book THE can be read by using a personal computer or by using an eBook reader. (An eBook reader can be a software application for use on a computer such as Microsoft's free Reader application, or a book-sized computer THE is used solely as a reading device such as Nuvomedia's Rocket eBook.) Users can purchase an eBook on diskette or CD, but the most popular method of getting an eBook is to purchase a downloadable file of the eBook (or other reading material) from a Web site (such as Barnes and Noble) to be read from the user's computer or reading device. Generally, an eBook can be downloaded in five minutes or less ......................................................................................................................... .............. Browse by Genre Available eBOOK .............................................................................................................................. Art, Biography, Business, Chick Lit, Children's, Christian, Classics, Comics, Contemporary, CookBOOK, Manga, Memoir, Music, Mystery, Non Fiction, Paranormal, Philosophy, Poetry, Psychology, Religion, Romance, Science, Science Fiction, Self Help, Suspense, Spirituality, Sports, Thriller, Travel, Young Adult, Crime, EBOOK, Fantasy, Fiction, Graphic Novels, Historical Fiction, History, Horror, Humor And Comedy, ......................................................................................................................... ......................................................................................................................... .....BEST SELLER FOR EBOOK RECOMMEND............................................................. ......................................................................................................................... Blowout: Corrupted Democracy, Rogue State Russia, and the Richest, Most Destructive Industry on Earth,-- The Ride of a Lifetime: Lessons Learned from 15 Years as CEO of the Walt Disney Company,-- Call Sign Chaos: Learning to Lead,-- StrengthsFinder 2.0,-- Stillness Is the Key,-- She Said: Breaking the Sexual Harassment Story THE Helped Ignite a Movement,-- Atomic Habits: An Easy & Proven Way to Build Good Habits & Break Bad Ones,-- Everything Is Figureoutable,-- What It Takes: Lessons in the Pursuit of Excellence,-- Rich Dad Poor Dad: What the Rich Teach Their Kids About Money THE the Poor and Middle Class Do Not!,-- The Total Money Makeover: Classic Edition: A Proven Plan for Financial Fitness,-- Shut Up and Listen!: Hard Business Truths THE Will Help You Succeed, ......................................................................................................................... .........................................................................................................................
       Reply 
    Are you sure you want to  Yes  No
    Your message goes here
  • DOWNLOAD THE BOOK INTO AVAILABLE FORMAT (New Update) ......................................................................................................................... ......................................................................................................................... Download Full PDF EBOOK here { https://urlzs.com/UABbn } ......................................................................................................................... Download Full EPUB Ebook here { https://urlzs.com/UABbn } ......................................................................................................................... Download Full doc Ebook here { https://urlzs.com/UABbn } ......................................................................................................................... Download PDF EBOOK here { https://urlzs.com/UABbn } ......................................................................................................................... Download EPUB Ebook here { https://urlzs.com/UABbn } ......................................................................................................................... Download doc Ebook here { https://urlzs.com/UABbn } ......................................................................................................................... ......................................................................................................................... ................................................................................................................................... eBook is an electronic version of a traditional print book THE can be read by using a personal computer or by using an eBook reader. (An eBook reader can be a software application for use on a computer such as Microsoft's free Reader application, or a book-sized computer THE is used solely as a reading device such as Nuvomedia's Rocket eBook.) Users can purchase an eBook on diskette or CD, but the most popular method of getting an eBook is to purchase a downloadable file of the eBook (or other reading material) from a Web site (such as Barnes and Noble) to be read from the user's computer or reading device. Generally, an eBook can be downloaded in five minutes or less ......................................................................................................................... .............. Browse by Genre Available eBOOK .............................................................................................................................. Art, Biography, Business, Chick Lit, Children's, Christian, Classics, Comics, Contemporary, CookBOOK, Manga, Memoir, Music, Mystery, Non Fiction, Paranormal, Philosophy, Poetry, Psychology, Religion, Romance, Science, Science Fiction, Self Help, Suspense, Spirituality, Sports, Thriller, Travel, Young Adult, Crime, EBOOK, Fantasy, Fiction, Graphic Novels, Historical Fiction, History, Horror, Humor And Comedy, ......................................................................................................................... ......................................................................................................................... .....BEST SELLER FOR EBOOK RECOMMEND............................................................. ......................................................................................................................... Blowout: Corrupted Democracy, Rogue State Russia, and the Richest, Most Destructive Industry on Earth,-- The Ride of a Lifetime: Lessons Learned from 15 Years as CEO of the Walt Disney Company,-- Call Sign Chaos: Learning to Lead,-- StrengthsFinder 2.0,-- Stillness Is the Key,-- She Said: Breaking the Sexual Harassment Story THE Helped Ignite a Movement,-- Atomic Habits: An Easy & Proven Way to Build Good Habits & Break Bad Ones,-- Everything Is Figureoutable,-- What It Takes: Lessons in the Pursuit of Excellence,-- Rich Dad Poor Dad: What the Rich Teach Their Kids About Money THE the Poor and Middle Class Do Not!,-- The Total Money Makeover: Classic Edition: A Proven Plan for Financial Fitness,-- Shut Up and Listen!: Hard Business Truths THE Will Help You Succeed, ......................................................................................................................... .........................................................................................................................
       Reply 
    Are you sure you want to  Yes  No
    Your message goes here
  • DOWNLOAD THE BOOK INTO AVAILABLE FORMAT (New Update) ......................................................................................................................... ......................................................................................................................... Download Full PDF EBOOK here { https://urlzs.com/UABbn } ......................................................................................................................... Download Full EPUB Ebook here { https://urlzs.com/UABbn } ......................................................................................................................... Download Full doc Ebook here { https://urlzs.com/UABbn } ......................................................................................................................... Download PDF EBOOK here { https://urlzs.com/UABbn } ......................................................................................................................... Download EPUB Ebook here { https://urlzs.com/UABbn } ......................................................................................................................... Download doc Ebook here { https://urlzs.com/UABbn } ......................................................................................................................... ......................................................................................................................... ................................................................................................................................... eBook is an electronic version of a traditional print book THE can be read by using a personal computer or by using an eBook reader. (An eBook reader can be a software application for use on a computer such as Microsoft's free Reader application, or a book-sized computer THE is used solely as a reading device such as Nuvomedia's Rocket eBook.) Users can purchase an eBook on diskette or CD, but the most popular method of getting an eBook is to purchase a downloadable file of the eBook (or other reading material) from a Web site (such as Barnes and Noble) to be read from the user's computer or reading device. Generally, an eBook can be downloaded in five minutes or less ......................................................................................................................... .............. Browse by Genre Available eBOOK .............................................................................................................................. Art, Biography, Business, Chick Lit, Children's, Christian, Classics, Comics, Contemporary, CookBOOK, Manga, Memoir, Music, Mystery, Non Fiction, Paranormal, Philosophy, Poetry, Psychology, Religion, Romance, Science, Science Fiction, Self Help, Suspense, Spirituality, Sports, Thriller, Travel, Young Adult, Crime, EBOOK, Fantasy, Fiction, Graphic Novels, Historical Fiction, History, Horror, Humor And Comedy, ......................................................................................................................... ......................................................................................................................... .....BEST SELLER FOR EBOOK RECOMMEND............................................................. ......................................................................................................................... Blowout: Corrupted Democracy, Rogue State Russia, and the Richest, Most Destructive Industry on Earth,-- The Ride of a Lifetime: Lessons Learned from 15 Years as CEO of the Walt Disney Company,-- Call Sign Chaos: Learning to Lead,-- StrengthsFinder 2.0,-- Stillness Is the Key,-- She Said: Breaking the Sexual Harassment Story THE Helped Ignite a Movement,-- Atomic Habits: An Easy & Proven Way to Build Good Habits & Break Bad Ones,-- Everything Is Figureoutable,-- What It Takes: Lessons in the Pursuit of Excellence,-- Rich Dad Poor Dad: What the Rich Teach Their Kids About Money THE the Poor and Middle Class Do Not!,-- The Total Money Makeover: Classic Edition: A Proven Plan for Financial Fitness,-- Shut Up and Listen!: Hard Business Truths THE Will Help You Succeed, ......................................................................................................................... .........................................................................................................................
       Reply 
    Are you sure you want to  Yes  No
    Your message goes here
  • DOWNLOAD THE BOOK INTO AVAILABLE FORMAT (New Update) ......................................................................................................................... ......................................................................................................................... Download Full PDF EBOOK here { https://urlzs.com/UABbn } ......................................................................................................................... Download Full EPUB Ebook here { https://urlzs.com/UABbn } ......................................................................................................................... Download Full doc Ebook here { https://urlzs.com/UABbn } ......................................................................................................................... Download PDF EBOOK here { https://urlzs.com/UABbn } ......................................................................................................................... Download EPUB Ebook here { https://urlzs.com/UABbn } ......................................................................................................................... Download doc Ebook here { https://urlzs.com/UABbn } ......................................................................................................................... ......................................................................................................................... ................................................................................................................................... eBook is an electronic version of a traditional print book THE can be read by using a personal computer or by using an eBook reader. (An eBook reader can be a software application for use on a computer such as Microsoft's free Reader application, or a book-sized computer THE is used solely as a reading device such as Nuvomedia's Rocket eBook.) Users can purchase an eBook on diskette or CD, but the most popular method of getting an eBook is to purchase a downloadable file of the eBook (or other reading material) from a Web site (such as Barnes and Noble) to be read from the user's computer or reading device. Generally, an eBook can be downloaded in five minutes or less ......................................................................................................................... .............. Browse by Genre Available eBOOK .............................................................................................................................. Art, Biography, Business, Chick Lit, Children's, Christian, Classics, Comics, Contemporary, CookBOOK, Manga, Memoir, Music, Mystery, Non Fiction, Paranormal, Philosophy, Poetry, Psychology, Religion, Romance, Science, Science Fiction, Self Help, Suspense, Spirituality, Sports, Thriller, Travel, Young Adult, Crime, EBOOK, Fantasy, Fiction, Graphic Novels, Historical Fiction, History, Horror, Humor And Comedy, ......................................................................................................................... ......................................................................................................................... .....BEST SELLER FOR EBOOK RECOMMEND............................................................. ......................................................................................................................... Blowout: Corrupted Democracy, Rogue State Russia, and the Richest, Most Destructive Industry on Earth,-- The Ride of a Lifetime: Lessons Learned from 15 Years as CEO of the Walt Disney Company,-- Call Sign Chaos: Learning to Lead,-- StrengthsFinder 2.0,-- Stillness Is the Key,-- She Said: Breaking the Sexual Harassment Story THE Helped Ignite a Movement,-- Atomic Habits: An Easy & Proven Way to Build Good Habits & Break Bad Ones,-- Everything Is Figureoutable,-- What It Takes: Lessons in the Pursuit of Excellence,-- Rich Dad Poor Dad: What the Rich Teach Their Kids About Money THE the Poor and Middle Class Do Not!,-- The Total Money Makeover: Classic Edition: A Proven Plan for Financial Fitness,-- Shut Up and Listen!: Hard Business Truths THE Will Help You Succeed, ......................................................................................................................... .........................................................................................................................
       Reply 
    Are you sure you want to  Yes  No
    Your message goes here
  • DOWNLOAD THAT BOOKS INTO AVAILABLE FORMAT (2019 Update) ......................................................................................................................... ......................................................................................................................... Download Full PDF EBOOK here { http://bit.ly/2m6jJ5M } ......................................................................................................................... Download Full EPUB Ebook here { http://bit.ly/2m6jJ5M } ......................................................................................................................... Download Full doc Ebook here { http://bit.ly/2m6jJ5M } ......................................................................................................................... Download PDF EBOOK here { http://bit.ly/2m6jJ5M } ......................................................................................................................... Download EPUB Ebook here { http://bit.ly/2m6jJ5M } ......................................................................................................................... Download doc Ebook here { http://bit.ly/2m6jJ5M } ......................................................................................................................... ......................................................................................................................... ................................................................................................................................... eBook is an electronic version of a traditional print book that can be read by using a personal computer or by using an eBook reader. (An eBook reader can be a software application for use on a computer such as Microsoft's free Reader application, or a book-sized computer that is used solely as a reading device such as Nuvomedia's Rocket eBook.) Users can purchase an eBook on diskette or CD, but the most popular method of getting an eBook is to purchase a downloadable file of the eBook (or other reading material) from a Web site (such as Barnes and Noble) to be read from the user's computer or reading device. Generally, an eBook can be downloaded in five minutes or less ......................................................................................................................... .............. Browse by Genre Available eBooks .............................................................................................................................. Art, Biography, Business, Chick Lit, Children's, Christian, Classics, Comics, Contemporary, Cookbooks, Manga, Memoir, Music, Mystery, Non Fiction, Paranormal, Philosophy, Poetry, Psychology, Religion, Romance, Science, Science Fiction, Self Help, Suspense, Spirituality, Sports, Thriller, Travel, Young Adult, Crime, Ebooks, Fantasy, Fiction, Graphic Novels, Historical Fiction, History, Horror, Humor And Comedy, ......................................................................................................................... ......................................................................................................................... .....BEST SELLER FOR EBOOK RECOMMEND............................................................. ......................................................................................................................... Blowout: Corrupted Democracy, Rogue State Russia, and the Richest, Most Destructive Industry on Earth,-- The Ride of a Lifetime: Lessons Learned from 15 Years as CEO of the Walt Disney Company,-- Call Sign Chaos: Learning to Lead,-- StrengthsFinder 2.0,-- Stillness Is the Key,-- She Said: Breaking the Sexual Harassment Story That Helped Ignite a Movement,-- Atomic Habits: An Easy & Proven Way to Build Good Habits & Break Bad Ones,-- Everything Is Figureoutable,-- What It Takes: Lessons in the Pursuit of Excellence,-- Rich Dad Poor Dad: What the Rich Teach Their Kids About Money That the Poor and Middle Class Do Not!,-- The Total Money Makeover: Classic Edition: A Proven Plan for Financial Fitness,-- Shut Up and Listen!: Hard Business Truths that Will Help You Succeed, ......................................................................................................................... .........................................................................................................................
       Reply 
    Are you sure you want to  Yes  No
    Your message goes here

Reinventing Management (Prof. Dr. Aung Tun Thet)

  1. 1. REINVENTING MANAGEMENT Prof.Dr.Aung Tun Thet
  2. 2. Management • Invented to solve two problems 1. Getting semiskilled employees to perform repetitive activities competently, diligently, and efficiently 2. Coordinating efforts to enabled complex goods and services to be produced in large quantities • Efficiency • Scale
  3. 3. Management • Solution • Bureaucracy • Hierarchical structure • Cascading goals • Precise role definitions • Elaborate rules and procedures
  4. 4. Five Fundamental and Interdependent Shifts in Management Practice
  5. 5. Shifts 1. Firm’s goal shift to delighting clients 2. Role of manager shift from controller to enabler 3. Mode of coordination shifts from hierarchical bureaucracy to dynamic linking 4. Shift from value to values 5. Communications shift from command to conversation
  6. 6. Five Shifts • Not new • Pursued on its own, without others • Interdependent • Undertaken simultaneously • Sustainable change
  7. 7. Five Shifts • Productive • Innovation • Satisfying those doing work and those for whom work done
  8. 8. Five Shifts • Productive • Innovation • Satisfying those doing work and those for whom work done
  9. 9. Shift #1 Goal: From inside-out to outside in
  10. 10. Shift # 1 • Shift in balance of power from seller to buyer – customer in command • From ‘inside-out’ perspective (“We make it and you take it.”) • To ‘outside-in’ perspective (“We seek to understand your problems and will surprise you by solving them.”)
  11. 11. Shift # 1 • Beyond paying more attention to customer service • Orienting everyone and everything on providing more value • “There is only one valid definition of business purpose: • to create a customer. . . . • The customer is the foundation of a business and keeps it in existence.”
  12. 12. Shift # 1 • Customer willing to buy goods and services both today and tomorrow • Not transaction • Forging relationship - customer more than passively satisfied
  13. 13. Shift # 1 • Delight customer • Deliver happiness (Delivering Happiness) or joy (Peak) • Do more than meet customer expectations • Generate continuous stream of new value to clients
  14. 14. Shift # 1 • Meeting needs customers not even know that they had • Fundamental transformation in power structure of marketplace • From shareholder capitalism to customer capitalism
  15. 15. Shift # 1 • From making money for shareholders • To client primacy • Making money result of delighting customer, • Not goal
  16. 16. Shift # 1 • Principle of obliquity: indirect goal (delighting clients) more apt to make money than direct focus on money-making • Continuously generating more value for customers operational goal of everyone
  17. 17. Shift # 1 • Apple - iPod, iMac and iPad - delighted customers and increased market capitalization • Customize product to specific needs
  18. 18. Shift # 2 New role for managers: From controller to enabler
  19. 19. EMPLOYEES FIRST Customer Second
  20. 20. Traditional Bureaucracy • Not designed for innovation or delighting clients • Designed to produce consistent performance from largely non-skilled workers • Undermined key ingredient of productivity: worker morale
  21. 21. New level of Performance • Empower • Facilitate • Collaboration • Rapid learning • Innovation
  22. 22. Role of Manager • From controller to enabler • Not workers reporting to managers • Managers accountable to those doing work • Removing impediments hindering work
  23. 23. Reversal of Polarity • Engine of productivity, innovation and creativity resides in energy and ideas of people doing work • Working together across boundaries • Drawing on new technology • Enabling talent unlocks passion and energy
  24. 24. Managers • Inspire • Motivate • Encourage • Collaboration • Workplace meaningful
  25. 25. 20th Century • Distinction between leaders (articulated goals and inspired change), and • Managers (who got things done)
  26. 26. 21st Century • Distinction dissolves • Managers-Leaders • Articulate goals • Inspire change • Remove impediments • Workers - those doing work - get things done
  27. 27. New Role of Mangers • Learning and collaboration • Open platforms • Get access, attract resources and create networks of self-organizing teams
  28. 28. New Role of Mangers • Autonomy • Intrinsic motivation • Distributed, democratic, self-managing • Empowerment
  29. 29. Shift # 3 New coordination: From Bureaucracy to Dynamic Linkage
  30. 30. Shift # 3 • Bureaucracy inherently demotivating • Not good for innovation • Not agile to delight clients, cope with social media or adjust to changes in marketplace
  31. 31. Shift # 3 • “Dynamic linking” • Work done in short cycles • Management sets goals which delight client
  32. 32. Shift # 3 • Decisions about how work carried out responsibility of those doing work • Progress measured by direct client feedback
  33. 33. Shift # 3 • Setting things up in short, consecutive waves of effort • Foster deep, trust-based relationships among participants • Learn, innovate and perform better and faster
  34. 34. Shift # 3 • Not specify activities in detail • Specify what they want to come out • Providing space for participants to experiment, improvise and innovate
  35. 35. Shift # 4 From Value to Values
  36. 36. Shift # 4 • Traditional organization preoccupied with value, rather than values • Encouraged firms to cut costs • Profits made at expense of customers
  37. 37. Shift # 4 • ‘Values’ different from ‘Value’ • Deep backward- and forward-looking quality • Providing more value to customers • Delighting client and motivating autonomous teams
  38. 38. Shift # 4 • Radical transparency • Continuous improvement • Trust • Honesty • Caring for environment • Openness to outside ideas
  39. 39. Shift # 5 Communication: From Command to Conversation
  40. 40. Shift # 5 • Three elementary social relationships: 1. Social norms 2. Authority 3. Market pricing
  41. 41. Management Challenges • Elicit energies, imagination, and creativity of workers • Communicate predominantly through language of social norms
  42. 42. Social Norms • Front and center at all times • Warmth
  43. 43. 21st Century • Shift in communication from command to conversation • Adult-to-adult interactions • Human being to human being
  44. 44. 21st Century • Using stories, metaphors and open-ended questions • Authentic storytelling
  45. 45. Bottom Line: Alignment
  46. 46. Alignment • Five shifts not new • Putting all five shifts into operation at once
  47. 47. Alignment • Cannot achieve customer delight through bureaucracy • Cannot harness creativity of autonomous teams without focus on customer delight
  48. 48. Alignment • Cannot embrace customer delight and autonomous teams, without dynamic linkage • Cannot embraces customer delight, autonomous teams, and dynamic linkage without focus on values rather than value • Communicates values and goals through conversations not commands
  49. 49. Five simultaneous shifts • Strenuous • Significant benefits • High productivity and continuous innovation • Disciplined execution • Deep job satisfaction and client delight
  50. 50. Five simultaneous shifts • Gains accomplished by transition from a focus on things to focus on people • People-centered goal • People-centered role for managers • People-centered coordination mechanism • People-centered values • People-centered communication
  51. 51. 21st Century • Not about things • But about people

×