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Come comunicare con gli altri

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  • DOWNLOAD THAT BOOKS INTO AVAILABLE FORMAT (2019 Update) ......................................................................................................................... ......................................................................................................................... Download Full PDF EBOOK here { http://bit.ly/2m6jJ5M } ......................................................................................................................... Download Full EPUB Ebook here { http://bit.ly/2m6jJ5M } ......................................................................................................................... Download Full doc Ebook here { http://bit.ly/2m6jJ5M } ......................................................................................................................... Download PDF EBOOK here { http://bit.ly/2m6jJ5M } ......................................................................................................................... Download EPUB Ebook here { http://bit.ly/2m6jJ5M } ......................................................................................................................... Download doc Ebook here { http://bit.ly/2m6jJ5M } ......................................................................................................................... ......................................................................................................................... ................................................................................................................................... eBook is an electronic version of a traditional print book that can be read by using a personal computer or by using an eBook reader. (An eBook reader can be a software application for use on a computer such as Microsoft's free Reader application, or a book-sized computer that is used solely as a reading device such as Nuvomedia's Rocket eBook.) Users can purchase an eBook on diskette or CD, but the most popular method of getting an eBook is to purchase a downloadable file of the eBook (or other reading material) from a Web site (such as Barnes and Noble) to be read from the user's computer or reading device. Generally, an eBook can be downloaded in five minutes or less ......................................................................................................................... .............. Browse by Genre Available eBooks .............................................................................................................................. Art, Biography, Business, Chick Lit, Children's, Christian, Classics, Comics, Contemporary, Cookbooks, Manga, Memoir, Music, Mystery, Non Fiction, Paranormal, Philosophy, Poetry, Psychology, Religion, Romance, Science, Science Fiction, Self Help, Suspense, Spirituality, Sports, Thriller, Travel, Young Adult, Crime, Ebooks, Fantasy, Fiction, Graphic Novels, Historical Fiction, History, Horror, Humor And Comedy, ......................................................................................................................... ......................................................................................................................... .....BEST SELLER FOR EBOOK RECOMMEND............................................................. ......................................................................................................................... Blowout: Corrupted Democracy, Rogue State Russia, and the Richest, Most Destructive Industry on Earth,-- The Ride of a Lifetime: Lessons Learned from 15 Years as CEO of the Walt Disney Company,-- Call Sign Chaos: Learning to Lead,-- StrengthsFinder 2.0,-- Stillness Is the Key,-- She Said: Breaking the Sexual Harassment Story That Helped Ignite a Movement,-- Atomic Habits: An Easy & Proven Way to Build Good Habits & Break Bad Ones,-- Everything Is Figureoutable,-- What It Takes: Lessons in the Pursuit of Excellence,-- Rich Dad Poor Dad: What the Rich Teach Their Kids About Money That the Poor and Middle Class Do Not!,-- The Total Money Makeover: Classic Edition: A Proven Plan for Financial Fitness,-- Shut Up and Listen!: Hard Business Truths that Will Help You Succeed, ......................................................................................................................... .........................................................................................................................
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Come comunicare con gli altri

  1. 1. Come Comunicare con gli Altri
  2. 2. Come Comunicare con gli Altri Cosa è la Comunicazione? Un processo di scambio di informazioni ed emozioni al fine di realizzare un’influenza reciproca Un processo che porta alla costruzione di significati comuni Variabili che influenzano la comunicazione: Atteggiamenti Conoscenze Valori Cultura Attese Status sociale/posizione nell’organizzazione Contesto
  3. 3. Come Comunicare con gli Altri Step del processo comunicativo: Assimilare le tecniche fondamentali per trattare con gli ALTRI (*) ; Farsi benvolere (*) ; Convincere il prossimo a condividere le vostre opinioni (*) ; Essere un leader, cioè convicere gli altri a cambiare opinione senza suscitare risentimenti e senza offendere (*) . (*) Dale Carnegie, “Come trattare gli altri e farseli Amici.” BOMPIANI 1936
  4. 4. Come Comunicare con gli Altri Assimilare le tecniche fondamentali per trattare con gli ALTRI (*) (*) Dale Carnegie, “Come trattare gli altri e farseli Amici.” BOMPIANI 1936 Non condannate, non criticate, non recriminate; ( può un assassino diventare un benefattore?) Siate prodighi di apprezzamenti onesti e sinceri; ( quali sono i bisogni dell’Uomo? ) Suscitate negli altri la vostra stessa volontà; ( come si convince un ragazzo a non drogarsi? )
  5. 5. Come Comunicare con gli Altri Farsi benvolere (*) (parte 1) (*) Dale Carnegie, “Come trattare gli altri e farseli Amici.” BOMPIANI 1936 Interessatevi sinceramente delle altre persone; ( quante volte usiamo la parola IO?) Sorridete; ( da che dipende la serenità? ) Ricordatevi che per una persona il suo nome è il suono più importante e più dolce in qualsivolgia lingua; ( ti piacerebbe essere chiamato solo 12345678? )
  6. 6. Come Comunicare con gli Altri Farsi benvolere (*) (parte 2) (*) Dale Carnegie, “Come trattare gli altri e farseli Amici.” BOMPIANI 1936 Siate buoni ascoltatori. Incoraggiate gli altri a parlare di se stessi; ( è più “importante” un mal di denti o un tumore inguaribile?) Parlate di quello che interessa agli altri; ( le cose che interessano agli altri mi arricchiscono? ) Fate in modo che gli altri si sentano importanti, cercate sempre di ottenere questo risultato con la massima naturalezza e sicerità; ( parla alla gente di se stessa…)
  7. 7. Come Comunicare con gli Altri Convincere il prossimo a condividere le vostre opinioni (*) (parte 1) (*) Dale Carnegie, “Come trattare gli altri e farseli Amici.” BOMPIANI 1936 Il modo migliore per avere la meglio in una discussione consiste nell’evitarla; ( è meglio cedere il passo ad un cane o il suo morso?) Mostrare rispetto per le altrui opinioni. Non dire mai: “Lei ha torto”; ( so di non sapere...) Se avete torto, ammettetelo subito e spassionatamente; ( onestà intellettuale verso noi stessi e verso gli altri) <ul><li>Franchezza; </li></ul><ul><li>Ben venga la divergenza di opinioni; </li></ul><ul><li>Non fidarsi mai della prima impressione; </li></ul><ul><li>Controllarsi; </li></ul><ul><li>Prima ascolatare; </li></ul><ul><li>Cercare punti d’accordo; </li></ul><ul><li>Promettere di ripensare all’idea dell’avversario e di studiarla attentamente; </li></ul><ul><li>Ringraziare l’avversario e il suo interesse; </li></ul><ul><li>Riflettere prima di passare ad ogni azione e reazione. </li></ul>
  8. 8. Come Comunicare con gli Altri Convincere il prossimo a condividere le vostre opinioni (*) (parte 2) (*) Dale Carnegie, “Come trattare gli altri e farseli Amici.” BOMPIANI 1936 Cominciate sempre con il mostrarvi Amici; ( “ Una goccia di miele prende più mosche di una litro di fiele” Lincoln) Fate in modo che il vostro interlocutore sia indotto a rispondere “SI” sin dal principio; ( metodo di Socrate…domande a cui non puoi che rispondere SI) Lasciate che i vostri interlocutori chiacchierino quanto vogliono; ( “Se vuoi crearti dei nemici, mostrati superiore ad i tuoi amici” La Rochefoucauld)
  9. 9. Come Comunicare con gli Altri Convincere il prossimo a condividere le vostre opinioni (*) (parte 3) (*) Dale Carnegie, “Come trattare gli altri e farseli Amici.” BOMPIANI 1936 Date agli altri la sensazione che siano stati loro per primi ad avere l’idea giusta; ( seminare ed aspettare che i frutti sperati…) Cercate onestamente di vedere le cose dal punto di vista del vostro interlocutore; ( Perché mi dovrebbero dare retta?) Siate comprensivi nei confronti delle idee e dei desideri altrui; ( Le unghia lunghe … incubo di pianisti e violinisti- Gli adulti come bambini quando si fanno male..)
  10. 10. Come Comunicare con gli Altri Convincere il prossimo a condividere le vostre opinioni (*) (parte 4) (*) Dale Carnegie, “Come trattare gli altri e farseli Amici.” BOMPIANI 1936 Fate appello ai motivi più nobili; ( “Non pubblicare quella foto a mia mamma non piace..”) Drammatizzate le vostre idee; ( Come se foste in TV….o al teatro) Lanciate una sfida. ( lanciate una sfida e date la possibilità che qualcuno la vinca)
  11. 11. Come Comunicare con gli Altri Essere un leader, cioè convincere gli altri a cambiare opinione senza suscitare risentimenti e senza offendere (*) (parte 1) (*) Dale Carnegie, “Come trattare gli altri e farseli Amici.” BOMPIANI 1936 Iniziate sempre con le lodi e l’apprezzamento sincero; ( La lode come una anestesia…) Richiamate l’attenzione sugli errori altrui in maniera indiretta; ( regalare dei sigari per ricordare del divieto di fumo..”) Parlate dei vostri errori prima di sottolineare quelli altrui;
  12. 12. Come Comunicare con gli Altri Essere un leader, cioè convincere gli altri a cambiare opinione senza suscitare risentimenti e senza offendere (*) (*) Dale Carnegie, “Come trattare gli altri e farseli Amici.” BOMPIANI 1936 Fate domande invece di impartire ordini diretti; (Coinvolgere, motivare..) Fate in modo che l’altra persona salvi la faccia; ( Salvaguardare la dignità altrui…) Lodate ogni più piccolo progresso. Siate calorosi nell’approvazione e prodighi di lodi; ( “ Le capacità appassiscono sotto la critica, fioriscono sotto l’incoraggiamento”) Essere un leader, cioè convincere gli altri a cambiare opinione senza suscitare risentimenti e senza offendere (*) (parte 2)
  13. 13. Come Comunicare con gli Altri Essere un leader, cioè convincere gli altri a cambiare opinione senza suscitare risentimenti e senza offendere (*) (*) Dale Carnegie, “Come trattare gli altri e farseli Amici.” BOMPIANI 1936 Date agli altri la sensazione di avere una reputazione da difendere; Essere un leader, cioè convincere gli altri a cambiare opinione senza suscitare risentimenti e senza offendere (*) (parte 3) Usate l’incoraggiamento. Mostrate quanto è facile corrregggiere gli errori; Fate si che l’altra persona sia felice di fare quanto le suggerite.
  14. 14. Come Comunicare con gli Altri Comunicare con un paziente “ E allora, perché al medico e al precettore sono debitore di qualcosa di più e anche pagandoli resto ancora in debito? Proprio perché da medico e precettore essi si trasformano in amici e noi non restiamo obbligati per le prestazioni professionali, che paghiamo,ma per la benevola e affettuosa disposizione nei nostri riguardi.” Lucio Anneo Seneca Cosa si aspettano i Pazienti ?
  15. 15. Come Comunicare con gli Altri “ Prima di convincere l’intelletto occorre toccare e predisporre il cuore” Blaise Pascal Grazie per la Vostra Attenzione

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