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  1. 1. Get Ready for the Y2010 Integrated Management System SGS Surveillance Audit … On 26 Aug ‘10
  2. 2. Our Target Zero Major Non-Conformance
  3. 3. <ul><li>Auditor is… </li></ul><ul><ul><li>Assessing our system effectiveness and your awareness </li></ul></ul><ul><ul><li>Not auditing against the people </li></ul></ul><ul><ul><li>Not here to find fault </li></ul></ul><ul><ul><li>Facts Finding , Not Faults Finding </li></ul></ul>
  4. 4. Are you familiar with our Integrated Management System?
  5. 5. <ul><li>ISO 9001 Quality Management System </li></ul><ul><li>ISO 14001 Environmental Management System </li></ul><ul><li>OHSAS 18001 Safety & Health Management System </li></ul>
  6. 6. <ul><li>There are some common questions that the auditors may ask you.. </li></ul>
  7. 7. <ul><li>Can you remember </li></ul><ul><li>the HSTPL Vision? </li></ul>
  8. 8. The Horizon Singapore Terminals (HSTPL) Vision is: To be the Independent Terminal of Choice in the handling and storage of petroleum and petrochemical products in Asia          
  9. 9. <ul><li>What is Our Mission? </li></ul>
  10. 10. <ul><ul><li>To Excel as an Independent Terminal of Choice with the Best-in-Class Operation by: </li></ul></ul><ul><ul><li>Operating in compliance with all our EHSSQ requirements </li></ul></ul><ul><ul><li>Focusing on delivering value and developing sustainable relationship with customers </li></ul></ul><ul><ul><li>Training and developing a competent team </li></ul></ul><ul><ul><li>Continually improving our performance </li></ul></ul>Our Mission
  11. 11. <ul><li>Do you know our EHSSQ Policy? </li></ul>
  12. 12. Horizon Singapore Terminals (HSTPL) is committed to operate in a manner that safeguards the environment, and the health and safety of employees and the community. HSTPL seeks to satisfy the needs and requirements of customers in order to meet their expectations and to sustain long-term relationships to be the independent terminal of choice. HSTPL is committed to implementing an effective integrated Management System by: <ul><li>Providing the structure and resources for complying with EHSS regulations and standards and satisfying customer needs. </li></ul><ul><li>Minimizing and mitigating risks and preventing pollution while at the same time be prepared for emergencies. </li></ul><ul><li>Training employees and contractors to operate in a professional and competent manner and be accountable for their performance. </li></ul><ul><li>Measuring and auditing our EHSSQ performance for continual improvement. </li></ul>EHSSQ Policy
  13. 13. <ul><li>In short, remember… </li></ul><ul><li>O perate Safely </li></ul><ul><li>P rotect the Environment </li></ul><ul><li>S atisfy Customers </li></ul>
  14. 14. <ul><li>Do you know the people in our Organization? </li></ul><ul><li>What is your designation? </li></ul><ul><li>What is your Job Function? </li></ul>
  15. 15. Organization Chart
  16. 16. EHSSQ Review Committee EHS Committee Quality Committee Security Committee
  17. 17. <ul><li>What are some of the common questions? </li></ul><ul><li>Who is your… </li></ul><ul><li>1) Immediate Superior? </li></ul><ul><li>Management Representative? </li></ul><ul><li>Assistant Management Representative? </li></ul>
  18. 18. Do you know your Manuals?
  19. 19. Manuals
  20. 20. <ul><li>Where are the Manuals? </li></ul>
  21. 22. What are the Y2010 Goals, Objectives, Targets & Objectives?
  22. 23. Goals Objectives Targets Initiatives Independent Terminal of Choice <ul><li>Customer Satisfaction </li></ul><ul><li>CSI = 80% </li></ul><ul><li>CI = 0.10 </li></ul><ul><li>NCI = 0.07 </li></ul><ul><li>Barge Prate 75% >500t/h </li></ul><ul><li>NPT 94% < 4 hrs </li></ul><ul><li>ISO 9001 Recertification </li></ul><ul><li>Complete Asset Enhancement Projects </li></ul><ul><li>Maintain ISO 9001 Certification </li></ul>Profitable <ul><li>Good returns for Stakeholders </li></ul><ul><li>Rev S$105M </li></ul><ul><li>PBT S$48M </li></ul><ul><li>Increase non-storage revenue </li></ul><ul><li>Increase sublease storage revenue </li></ul><ul><li>Control & reduce cost </li></ul>Employer of Choice <ul><li>Continuous improvement </li></ul><ul><li>> 2.1% of total mhrs </li></ul><ul><li>IT automation </li></ul><ul><li>Restructure in-house training program and resources to improve effectiveness </li></ul><ul><li>Automate selected Finance, HR and Admin. Processes </li></ul><ul><li>Salary benchmarking exercise </li></ul><ul><li>Improve recruitment process </li></ul><ul><li>IT Hardware Upgrade </li></ul><ul><li>IIMS Back-up system </li></ul><ul><li>Disaster Recovery System </li></ul>
  23. 24. Goals Objectives Targets Initiatives Operate Safely, Responsibly & Reliably <ul><li>Zero LTI </li></ul><ul><li>Zero Spill </li></ul><ul><li>Zero Fire </li></ul><ul><li>Zero LTI/Spill/Fire </li></ul><ul><li>ISO 14001 Recertification </li></ul><ul><li>OHSAS 18001 Recertification </li></ul><ul><li>Maintain ISO 14001 & OHSAS 18001 Certification </li></ul><ul><li>Implement Behavior-based Safety Program </li></ul><ul><li>Complete fire-fighting equipment enhancement projects </li></ul><ul><li>Implement Small Fire Preparedness Plan </li></ul><ul><li>Develop Crisis Management Training & Plan </li></ul><ul><li>Enhance Terminal Security System </li></ul>
  24. 25. <ul><li>Other common questions.. </li></ul><ul><li>Can you… </li></ul><ul><li>1) Describe, how do you perform a task? </li></ul><ul><li>2) Demonstrate, how do you carry out a job </li></ul><ul><li>3) Show the documents/ records that you have completed </li></ul>
  25. 26. <ul><li>Always… </li></ul><ul><li>Answer straight to the point. No more, no less. </li></ul><ul><li>Answer with confidence! </li></ul><ul><li>Work as a team. Do not let your colleague attend to the auditor alone. </li></ul><ul><li>Prepare sample records to facilitate the explanation during audit. </li></ul><ul><li>Refer to your superior if you are not sure of the answer. </li></ul><ul><li>Clarify with auditor if in doubt. </li></ul><ul><li>Refer to the procedures if in doubt. </li></ul>
  26. 27. <ul><li>With everyone’s effort, cooperation and support, </li></ul><ul><li>we are looking forward to </li></ul><ul><li>Maintain our Integrated Management System </li></ul><ul><li>& </li></ul><ul><li>Achieve </li></ul><ul><li>Zero Major Non-Conformance !!! </li></ul>Well done!