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Negotiation skills And Conflict Resolution

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Conflicts are natural. Human and Animals both have conflicts.

That is the reality of life!

Published in: Business, Technology

Negotiation skills And Conflict Resolution

  1. 1. Negotiation Skills &
  2. 2. Hammad Siddiquihttp://hammadsiddiquiblog.comhttp://twitter.com/hammads
  3. 3. Human and Animalsboth have conflictsThat is the reality of life!
  4. 4. Conflict Conflict is inevitable; Conflict develops because we are dealing with peoples lives, jobs, children, pride, self-concept, ego and sense of mission or purpose; Early indicators of conflict can be recognized; There are strategies for resolution that are available and DO work; Although inevitable, conflict can be minimized, diverted and/or resolved
  5. 5. Beginning of Conflict Poor communication  Needs or wants are not being met Seeking power  Values are being tested Dissatisfaction with  Perceptions are being management style questioned Weak leadership  Assumptions are being made Lack of openness  Knowledge is minimal Change in leadership  Expectations are too high/too low  Personality, race, or gender differences are present
  6. 6. Conflict Indicators Body language  Conflicts in value system Disagreements,  Desire for power regardless of issue  Increasing lack of respect Open disagreement Withholding bad  Lack of candor on budget news problems or other Surprises sensitive issues  Lack of clear goals Strong public  No discussion of statements progress, failure relative Airing disagreements to goals, failure to through media evaluate the superintendent fairly, thoroughly or at all
  7. 7. Conflict is destructivewhen it: Takes attention away from other important activities Undermines morale or self-concept Polarizes people and groups, reducing cooperation Increases or sharpens difference Leads to irresponsible and harmful behavior, such as fighting, name-calling
  8. 8. Conflict is constructivewhen it: Results in clarification of important problems and issues Results in solutions to problems Involves people in resolving issues important to them Causes authentic communication Helps release emotion, anxiety, and stress Builds cooperation among people through learning more about each other; joining in resolving the conflict Helps individuals develop understanding and skills
  9. 9. Guidelines for ReachingConsensus Think Win-Win Strategy Interest versus Position Active Listening Understand - then - understood
  10. 10. Think Win-Win approach issue and other person(s) with the belief that both/all of you can have your needs met when you work together working together and having all needs met helps to support the agreement and improve the relationship
  11. 11. Strategy do your homework - what is your best strategy for reaching your ultimate goal? what resources are available to you? start to create a plan for how you will reach your ultimate goal and still thinking win-win
  12. 12. Interest versus Position understand what you need (not just want) and what the other party needs (not just wants) what criterion needs to be met? (e.g., timelines, standards, requirements) what different options are available?
  13. 13. Active Listening listen - listen - listen ask questions (preferably open-ended questions) summarize back what you understand the other person has told you ask person to correct or add on to your summary to ensure full understanding of the information being presented
  14. 14. Understand - then -understood (Covey) take the time to find out how the other person sees the issue - understand not necessarily agree use your active listening skills listen to the other person(s) so that you gain more information (eg, criterion, needs, goals) with a clear understanding of how the other person sees things, you are now in a position to go further into a discussion and bring forward some of you criterion, needs and goals working together to accomplish what needs to be done and ensuring that all needs are met
  15. 15. Visit my bloghttp://hammadsiddiquiblog.comFollow me on twitterhttp://twitter.com/hammads

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