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NHRDN Virtual Learning Session on Managing Different Generations @ Workplace: Are You Ready For GEN Z


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Speaker: Mr Aquil Busrai

Date: 19th October 2011

Venue: Live on Web

Published in: Business, Education
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NHRDN Virtual Learning Session on Managing Different Generations @ Workplace: Are You Ready For GEN Z

  1. 1. aquil busrai Chief Executive Officer aquil busrai consulting [email_address] The New Generation : Quo Vadis
  2. 2. Changing Times <ul><li>Managing People Seemed an easy Task Not Too Long Ago - But How Times have changed …. </li></ul><ul><li>What Worked in the Past – Will Definitely Not Work Going Forward </li></ul><ul><li>Expectations of New Gen is a New World for those who are managing them </li></ul><ul><li>Will the Twain Meet ? ……. </li></ul>
  3. 3. Evolution of Generations <ul><li>At the Risk of Generalisation, Let us examine Different generations since 1940s </li></ul><ul><li>Post War Cohorts : Born between 1928-1945, came of age 1940 – 1945 </li></ul><ul><li>Baby Boomers : Born between 1946-1964, came of age 1964-1982 </li></ul><ul><li>Generation X : Born between 1965- 1979, came of age 1983-1997 </li></ul><ul><li>Generations Y : Born between 1980-1995, came of age 1998-2013 </li></ul><ul><li>Generation Z : Born between 1996-2025, will come of age 2014-2043 </li></ul>
  4. 4. Changing Expectations and Aspirations <ul><li>Each Generation benefits from the Changes and Innovation produced by the previous Generations </li></ul><ul><ul><li>Inventions of Telephone, Personal Computers, Personal transportations and other Technological breakthroughs caused major change in life of next Generation </li></ul></ul><ul><li>Yet every Generation thinks that they have what it takes to change the world. They are convinced that they are heading the right way – and have the education, ability and training to make it happen. </li></ul>
  5. 5. Characteristics of each Generations <ul><li>Post War Veterans : < 1946 Age 66+ </li></ul><ul><ul><li>Believe in Authority </li></ul></ul><ul><ul><li>Conservative, resist change </li></ul></ul><ul><ul><li>Knowledge and Skills pre-dates the Internet </li></ul></ul><ul><ul><li>Formal communication style </li></ul></ul><ul><li>Baby Boomers : 1946-1964 Age 45-65 </li></ul><ul><ul><li>Rebellious and anti-establishment in their early lives </li></ul></ul><ul><ul><li>Social Standing and Job Status very important </li></ul></ul><ul><ul><li>Ambitious, Loyal and believe employment is for life </li></ul></ul><ul><ul><li>Rely on their own experience, intuition and perception </li></ul></ul><ul><ul><li>Workaholic a premium </li></ul></ul>
  6. 6. Characteristics of each Generations <ul><li>Generation X : 1965-1981, Age 29-44 </li></ul><ul><ul><li>Premium on Family Time </li></ul></ul><ul><ul><li>Value Freedom to achieve goals, autonomy, dislike rigid working norm. Want to manage their own time </li></ul></ul><ul><ul><li>More entrepreneurial attitude, looking for challenges. Change jobs if no opportunity for rapid advancement </li></ul></ul><ul><ul><li>Need continuous feedback so as to adapt quickly </li></ul></ul><ul><li>Generation Y : 1980-1995, Age 15-30 </li></ul><ul><ul><li>Strive for creative challenge, individual development. Short-term goals with tight deadlines. Team Players </li></ul></ul><ul><ul><li>Multi Taskers. Favour communications thru technology – email, net, BBM, Face Book - rather than face to face </li></ul></ul><ul><ul><li>Motivated by Immediate and frequent Feedback and Praise </li></ul></ul><ul><ul><li>Committed to ongoing learning and renewal </li></ul></ul>
  7. 7. Veterans < 1945 Baby Boomers < 1965 GEN X < 1980 GEN Y < 1995 Work ethics and values Hard work, respect authority, Sacrifice, Duty before fun, Adhere to Rules Workaholics, Work Efficiently, Crusading Causes, Personal Fulfillment, Desire Quality, Question Authority Eliminate the Task, Self-Reliance, Want Structure and Direction, Skeptical What’s Next, Multitasking, Tenacity, Entrepreneurial, Tolerant, Goal Oriented Work is… Obligation Exciting Adventure Difficult Challenge, Contract Means to an end Fulfillment Leadership Style Directive, Command and Control Consensual, Collegial Everyone is same, Challenge others, ask why Collaborative Interactive Style Individual Team Player, Loves to have meetings Entrepreneur Participative Communication Formal memo In Person Direct Immediate E-mail, Voice-mail Rewards Satisfaction in Job Well Done ,Money, Title recognition Freedom is the best reward Meaningful work Messages that Motivate Your Experience is respected You are valued You are needed Do it your way Forget the rules You will work with other bright creative people Work & Family Life Never the twain shall meet No Balance. Work to live Partially Balance Balance Essential
  8. 8. Managing Effectively <ul><li>Authoritarianism to be replaced by Participative Style </li></ul><ul><li>More explaining “why” rather then “how” </li></ul><ul><li>Genuine Engagement and Involvement </li></ul><ul><li>Command and Control is Passé : Explain Big Picture </li></ul><ul><li>Respect Individuals – as against blind conformity </li></ul><ul><li>Celebrate success spontaneously and frequently </li></ul>