Successfully reported this slideshow.
Building an Effective HR Strategy Gautam Mahajan 6 th  August 2010
ET: 28 October 2009
HRD Strategic role is Building Value Or Adding Value to Non-Customers to Internal Customers to External Customers Employee...
CVA vs. Retention EVA vs. Retention is similar
Increase in Customer Net Value for 5% Increase in  Customer Retention 0 20 40 60 80 100 Software Publishing Office Buildin...
Organisation of the Future CEO Chief Value Creator Customer Value Creator or COO Owner Value Creator  or  CFO Products & S...
 
HRD roles
HRD Role in growing shareholder  wealth using Employee and Customer Value   <ul><li>First move from a staff function to a ...
HRD Role <ul><li>Designing a Customer strategy from a HRD point of view: Growing your organization's market value and prof...
HRD People Role <ul><li>Building Employee Value, awareness, self-esteem and pro- activeness  </li></ul><ul><li>Brand equit...
HRD Role <ul><li>CVM roles for various departments </li></ul><ul><li>Customer Performance Management System </li></ul><ul>...
Upcoming SlideShare
Loading in …5
×

Gautam Mahajan, National HRD TiE, Aug 6th 2010

791 views

Published on

  • Be the first to comment

  • Be the first to like this

Gautam Mahajan, National HRD TiE, Aug 6th 2010

  1. 1. Building an Effective HR Strategy Gautam Mahajan 6 th August 2010
  2. 2. ET: 28 October 2009
  3. 3. HRD Strategic role is Building Value Or Adding Value to Non-Customers to Internal Customers to External Customers Employee Value Customer Value Shareholder Value HRD Role
  4. 4. CVA vs. Retention EVA vs. Retention is similar
  5. 5. Increase in Customer Net Value for 5% Increase in Customer Retention 0 20 40 60 80 100 Software Publishing Office Building Mgt Life Insurance Industrial Distribution Industrial Brokerage Credit Card Branch Bank Deposits Auto Service Auto/Home Insurance Advertising Agency
  6. 6. Organisation of the Future CEO Chief Value Creator Customer Value Creator or COO Owner Value Creator or CFO Products & Services Price Marketing Loyalty/Delight Supplier Value Returns on Investment Market Share Costs/Pricing/ Good and Bad Customer segments Future Business/ Strategy Chief Customer Officer Employee Value Creator Customer Value Metrics and Reporting
  7. 8. HRD roles
  8. 9. HRD Role in growing shareholder wealth using Employee and Customer Value   <ul><li>First move from a staff function to a Line function </li></ul><ul><li>This means find a role to increase Value </li></ul><ul><li>Organisational Transformation to Create Value </li></ul><ul><ul><li>For example, no CEO gods </li></ul></ul><ul><ul><li>Pricing based on Employee Value </li></ul></ul>
  9. 10. HRD Role <ul><li>Designing a Customer strategy from a HRD point of view: Growing your organization's market value and profits </li></ul><ul><li>The role of a Chief Customer Officer </li></ul><ul><li>The Chief Employee Creator </li></ul><ul><li>HRD tasks in Customer Excellence </li></ul>
  10. 11. HRD People Role <ul><li>Building Employee Value, awareness, self-esteem and pro- activeness </li></ul><ul><li>Brand equity of people, chain and company </li></ul><ul><li>Customer Value and the delivery chain, and possibilities in FMCG (brainstorm) </li></ul><ul><li>Customer courtesy, and the courtesy system and teamwork </li></ul><ul><li>Customer Circles and Continuous Customer Improvement Programs, Customer Bill of Rights </li></ul><ul><li>Customer Certification of Employees </li></ul>
  11. 12. HRD Role <ul><li>CVM roles for various departments </li></ul><ul><li>Customer Performance Management System </li></ul><ul><li>Task Audits: Make the organisation and its people efficient </li></ul><ul><li>Build an Employee and Customer centric culture </li></ul>

×