Virtually serving the unserved

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This presentation discusses how virtual reference, and specifically Oregon's L-net service, helps patrons who either don't have or are losing/lost library service. It was last presented at the Oregon Virtual Reference Summit on June 10, 2011, in The Dalles.

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Virtually serving the unserved

  1. 1. Virtually serving the unserved How L-net helps in times of no libraries Presented by: Matthew “Buzzy” Nielsen Library Director This presentation is licensed under a Creative Commons 3.0 AttributionJune 10, 2011 United States license. http://www.creativecommons.org
  2. 2. A vested interest “Hood River County, OR Library to Close, After Residents “Libraries in Hood Vote Down District ” River County Close ” Oregon Public Broadcasting Library Journal June 4, 2010 July 1, 2010 “Locking Up an Oregon Library, and Walking Away The Oregonian ” July 21, 2010 Photo source: muumuulibrarian on Flickr
  3. 3. But were not the only ones Photo sources: KYVL News 10, Medford Mail Tribune
  4. 4. This prompts certain ... questions “What is going to happen with all the books in Hood River County Library? ”
  5. 5. And theyre not easy ones “It looks like the library here is going to close again ... so I wanted to find out how other libraries in Oregon remain open. ”
  6. 6. Libraries are reopening
  7. 7. But some people never had any Counties with unserved populations, July 2011 Data source: Oregon State Library
  8. 8. And those people ask questions 1 71 27 0 14 21 5 Questions from unserved patrons, 2009-10 Data source: L-net. Unmarked counties were not recorded as unserved areas by L-net.
  9. 9. Normal questions, even
  10. 10. But theyre missing a few things
  11. 11. Better know the unserved OSL statistics on the un- and underserved L-net stats (including zip codes) of the unserved.
  12. 12. When helping an unserved patron Check to make sure they have library service Refer them to resources they can access without a library card Use free online library resources (e.g. Multnomahs Homework Help) Be your regular friendly librarian self!
  13. 13. Help is on the way
  14. 14. Thank you!This presentation wasmade using open source software:Fedora Linux LibreOffice Chromium GIMP ShutterOperating system Impress Web browser Image editor Screenshot utility Presentation program

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