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KPIs

Sitar Teli
@ sitar
• American
• Engineer (by education, never
practiced)

• Banker
• Doughty Hanson Tech
Ventures

• Connect Ventures
Connect Ventures Portfolio
Consumer Mobile

Consumer Web

Unannounced

B2B
KPIs
WHEN?
WHICH?
drowning in data
USELESS =
VANITY
METRICS
PAGEVIEWS
VISITS
“HITS”

USEFUL =
USER +
GOAL
ORIENTED
USER ACTIONS
CONVERSION RATES
ENGAGEMENT
USE A FRAMEWORK
ACQUISITION
ACTIVATION
RETENTION
REFERRAL
£$€

REVENUE
FOCUS?
ACQUISITION
ACTIVATION
RETENTION
REFERRAL
£$€

REVENUE

SHORT ANSWER:
THIS ONE
WHY?

Retention = f(customer satisfaction)
RETENTION !=
ENGAGEMENT
FOCUS?
ACQUISITION
ACTIVATION
RETENTION
REFERRAL
£$€

REVENUE
FOCUS?
ACQUISITION
ACTIVATION
RETENTION
REFERRAL
£$€

REVENUE

NOT HERE
FOCUS?
ACQUISITION

RETENTION
REFERRAL
£$€

REVENUE

CONVERSION POINTS

ACTIVATION
COHORT ANALYSIS
IS AWESOME
OTHER TIPS
•

Good KPIs are linked to assumptions about your product help validate or falsify

•

Always look at rates or ratios (%s)

•

Know the industry standards (if there are any), but focus on
improvement

•

Do you understand them? If you can’t explain them, they’re
bullshit

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