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Persona
Remote Work Air & User Experience
Age: 27
Occupation: Software tester for Github (about 60 percent of the
company works remotely)
Permanent Residence: Amy d...
Amy while living in Austin Texas, uses
Nomads List to choose the country and
city of her next destination.
She chooses Bue...
Amy while living in Austin Texas, uses
Nomads List to choose the country and city
of her next destination.
She chooses Bue...
Amy searches on Slack and Facebook
groups for digital nomads that are located in
Buenos Aires that she could get in touch ...
Amy orders an Uber to airport.
Amy boards flight and arrives in Buenos Aires.
Amy takes an Uber to her AirBnB. When Amy
arrives, she notifies her loved ones that she
is safe and at her accommodation.
A...
Amy wakes up on Sunday and searches Google for potential places to work at on
Monday. She searches for potential cafes on ...
Amy works the entire day from home today, not going to a cafe or coworking space.
Amy gets all of her work done for the da...
When she gets home she looks on google for potential coworking spaces to try out the
next day (Wednesday) because she has ...
Second coworking space: Feels unwelcomed
not interactive
Third coworking space: Great facilities,
consistent w-fi, she deci...
Amy Rests after getting home and later writes
on Medium about her experience arriving and
working in Buenos Aires.
“I work a lot sometimes and that's just how it is. And there are a lot of times where I
really just feel lonely. I miss my...
“To be” Experience
Amy while living in Austin Texas, uses Nomads List to
choose the country and city of her next destination. She
chooses Bue...
Amy searches on Slack and Facebook
groups for digital nomads that are located in
Buenos Aires that she could get in touch ...
Amy orders an Uber to airport.
Amy boards flight and arrives in Buenos Aires.
Amy takes an Uber to her AirBnB. When Amy
arrives, she notifies her loved ones that she
is safe and at her accommodation.
A...
Amy Logs onto her RemoteWorkAir account on Sunday to find
remote workers in the area that she could potentially connect
wit...
After viewing her search results, Amy checks
out the profile of one of her matches, Alex,
an Argentinian freelancer. The pr...
Amy begins a conversation with Alex over
RemoteWorkAir and makes a plan to meet
the following day at Alex’s studio at 9:30...
Amy receives directions to Alex’s place via
her RemoteWorkAir App that integrates
GoogleMaps
Amy walks to the studio and m...
Amy meets Alex and sets up her work area
at a desk near the kitchen table where alex
is working on AI.
During lunch they b...
Amy and Alex finish working at 5pm and
Alex invites Amy to a local pub with his
freelancer friends.
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Remote work air

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Remote Work Air & User Experience "As is" & "To be" User Journeys.

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Published in: Design
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Remote work air

  1. 1. Persona Remote Work Air & User Experience
  2. 2. Age: 27 Occupation: Software tester for Github (about 60 percent of the company works remotely) Permanent Residence: Amy doesn't have a true home base—she picks up and moves to a new city, a new country, every few months. Amy, on Why she chose a Digital Nomad Lifestyle: “I look deep down, yeah, I think I was running away from that boring conventional life I was living on the East Coast before. I just have a lot of fear inside me about quickly slipping back into that rhythm if I let myself.” Amy Truong Digital Nomad Persona
  3. 3. Amy while living in Austin Texas, uses Nomads List to choose the country and city of her next destination. She chooses Buenos Aires Argentina as her next destination and new home for the next three months. “As is” Experience
  4. 4. Amy while living in Austin Texas, uses Nomads List to choose the country and city of her next destination. She chooses Buenos Aires Argentina as her next destination and new home for the next three months.
  5. 5. Amy searches on Slack and Facebook groups for digital nomads that are located in Buenos Aires that she could get in touch with for potential accommodations. 
 In the meantime, Amy books her flight to Buenos Aires and searches as well as books her accommodations via AirBnB.
  6. 6. Amy orders an Uber to airport. Amy boards flight and arrives in Buenos Aires.
  7. 7. Amy takes an Uber to her AirBnB. When Amy arrives, she notifies her loved ones that she is safe and at her accommodation. Amy looks for places to eat and explore on her first night via YELP/Google. After eating Amy rests (sleep).
  8. 8. Amy wakes up on Sunday and searches Google for potential places to work at on Monday. She searches for potential cafes on google (specifically locations that have free wi-fi) Cafe #1: She finds a cafe close to her AirBnB on yelp, but after arriving does not like it because it is very noisy and does not have enough power outlets. Amy leaves the cafe because it is too loud and  goes home in order to participate in a meeting over skype that afternoon. “Traveling so much makes me happy and it's my passion, but it's not like I'm always on the beach or anything like that. A lot of work goes into this and it takes dedication, discipline, and above all else, the ability to motivate yourself.” -Amy Amy Rests(Note: Does not get any social interaction this day)
  9. 9. Amy works the entire day from home today, not going to a cafe or coworking space. Amy gets all of her work done for the day Amy researches for social activities on Meetup, Facebook and Tinder Amy checks out a local bar she found on facebook - drinks a beer @ bar When she gets home she looks on google for potential coworking spaces to try out the next day (Wednesday) because she has been working from home every day she has been in Buenos Aires.
  10. 10. When she gets home she looks on google for potential coworking spaces to try out the next day (Wednesday) because she has been working from home every day she has been in Buenos Aires. Amy goes to three coworking spaces over the course of the day. First Coworking Space: Too expensive, she leaves.
  11. 11. Second coworking space: Feels unwelcomed not interactive Third coworking space: Great facilities, consistent w-fi, she decides to work there for the remainder of the day
  12. 12. Amy Rests after getting home and later writes on Medium about her experience arriving and working in Buenos Aires.
  13. 13. “I work a lot sometimes and that's just how it is. And there are a lot of times where I really just feel lonely. I miss my family. I miss my friends.” I've had those low moments where I'm laying in my bed at night crying and thinking, "If I died right here in this bed right now, no one would know or care!" You totally get those moments. This is not all sunshine and butterflies. “This is our passion and our way of life, so don't trivialize it by treating it like your cool new hobby. It's not a fun little vacation, or a side hobby. It's a serious commitment.”
  14. 14. “To be” Experience
  15. 15. Amy while living in Austin Texas, uses Nomads List to choose the country and city of her next destination. She chooses Buenos Aires Argentina as her next destination and new home for the next three months. “WiFi is such a huge deal for nomads and that's where resources like NomadList come in handy because we can rate things like the internet, cost of living, weather, safety, nightlife scene, and a lot more.” - Amy
  16. 16. Amy searches on Slack and Facebook groups for digital nomads that are located in Buenos Aires that she could get in touch with for potential accommodations. 
 In the meantime, Amy books her flight to Buenos Aires and searches as well as books her accommodations via AirBnB.
  17. 17. Amy orders an Uber to airport. Amy boards flight and arrives in Buenos Aires.
  18. 18. Amy takes an Uber to her AirBnB. When Amy arrives, she notifies her loved ones that she is safe and at her accommodation. Amy looks for places to eat and explore on her first night via YELP/Google. After eating Amy rests (sleep).
  19. 19. Amy Logs onto her RemoteWorkAir account on Sunday to find remote workers in the area that she could potentially connect with. Amy searches the web-platform for freelancers in the area to work with tomorrow. In the advance search options she specified the following: 1. English Speaking 2. Desk Available 3. Natural Light 4. Strong wi-fi connection
  20. 20. After viewing her search results, Amy checks out the profile of one of her matches, Alex, an Argentinian freelancer. The profile of Alex includes her age, occupation, location, and linkedin profile. The profile also provides photos and a list of amenities the space has to offer (ie. wi-fi, desk, printer etc.)
  21. 21. Amy begins a conversation with Alex over RemoteWorkAir and makes a plan to meet the following day at Alex’s studio at 9:30am.
  22. 22. Amy receives directions to Alex’s place via her RemoteWorkAir App that integrates GoogleMaps Amy walks to the studio and meets Alex for the first time.
  23. 23. Amy meets Alex and sets up her work area at a desk near the kitchen table where alex is working on AI. During lunch they both take a break to talk about their careers, current projects, and the city nightlife. They continue to work
  24. 24. Amy and Alex finish working at 5pm and Alex invites Amy to a local pub with his freelancer friends.

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