Supercharging Your Business Through Local Search

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Google places and local seo tactics

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Supercharging Your Business Through Local Search

  1. 1. Supercharging Your Business Through Local Search Houston IMA February 22, 2011 Brian Combs, CEO ionadas local LLC @BrianPCombs www.ionadas.com
  2. 2. Some Questions…1.  Do you have a locally focused business?2.  Do you know what your keywords are?3.  Do you have a Google Places listing?4.  Do you have a Yahoo Local listing?5.  Do you have a Bing Local listing?6.  Is your website search engine optimized?7.  Have you built citations?8.  Have you built links?9.  Do you have an effective review program? www.ionadas.com
  3. 3. Table of Contents1.  What is Local SEO?2.  Determining Keywords3.  Google Place Pages4.  Yahoo Local5.  Bing Local6.  Website Optimization7.  Citation Building8.  Link Building9.  Reviews10. Questions & Answers www.ionadas.com
  4. 4. What is Local SEO? www.ionadas.com
  5. 5. What is Local SEO? www.ionadas.com
  6. 6. What is Local SEO? www.ionadas.com
  7. 7. What is Local SEO? www.ionadas.com
  8. 8. What is Local SEO? www.ionadas.com
  9. 9. Should You Optimize for Local Results?•  If you want any of the following from people in particular geographies: –  Website visits –  Phone calls –  Foot traffic•  If your keywords return local results•  If your keywords should return local results www.ionadas.com
  10. 10. Find the Right Keywords•  Create a List of Potential Keywords•  Are Map Results Being Returned?•  Attempt to Find Balance Between: –  Potential traffic –  Competitiveness –  Semantic appropriateness –  Current ranking www.ionadas.com
  11. 11. Long Tail Keywords•  Less competitive•  Good search volume in aggregate www.ionadas.com
  12. 12. Find the Right Keywords, cont. Google AdWords Toolhttps://adwords.google.com/select/KeywordToolExternal www.ionadas.com
  13. 13. Google Places Pageshttp://www.google.com/local/add/businessCenter•  Does It Already Exist? –  Create or claim the listing•  Use Your Keywords and Locations –  But Don’t Overuse Them•  P.O. Boxes may be Depreciated•  Upload Images and/or Videos•  Verify by Phone or Mail www.ionadas.com
  14. 14. Google Places Pages, cont.•  Company/Organization•  Main Phone•  Description•  Categories•  Service Areas•  Additional Details www.ionadas.com
  15. 15. Yahoo Local http://listings.local.yahoo.com•  Using Yahoo login preferred•  Keyword usage opportunities limited•  Categories very important –  But keep them accurate•  No verification –  But reviewed by Yahoo staff•  Reviews are critical! www.ionadas.com
  16. 16. Bing Local https://ssl.bing.com/listings/ListingCenter.aspx•  Create login before creating listing•  Good opportunities for keyword usage –  But listing will be reviewed•  Categories very important –  But keep them accurate•  Verification by phone or mail www.ionadas.com
  17. 17. Website Optimization•  No longer optional!•  Optimize for locations as well as keywords•  Keywords and locations in Title Tags•  Phone number and address on every page –  Especially important for LBL landing page•  Contact Info page –  Include directions –  Use map pulled from Google –  Create separate pages for multiple addresses•  hCard Microformat www.ionadas.com
  18. 18. Citation Building•  Established you company’s importance•  Trusted pages that list company name, phone number, and address –  Link not required! –  Major IYPs –  Local Directories –  Vertical Directories www.ionadas.com
  19. 19. Citation Building, cont.•  Ten IYPs in which every local business should be listed: •  BotW Local •  Localeze •  SuperPages •  OpenList •  InfoUSA •  Yelp •  InsiderPages •  MerchantCircle •  Local.com •  CitySearch www.ionadas.com
  20. 20. Link Building•  It still matters –  Critical for competitive keywords•  Keyword usage –  Anchor (linking) text –  Text around link•  Google PageRank and TrustRank•  Reciprocal links•  Paid links•  Social media linking www.ionadas.com
  21. 21. Link Building, cont.•  Should look natural –  Very the destination page, anchor text, and text around the link –  Contextual match with linked page –  Don’t mislead or deceive –  Start out slow with new site –  Can be citation as well www.ionadas.com
  22. 22. Why Are Reviews Important?•  Impact Rankings –  Quantity matters•  Impact Conversion –  Quality matters•  Feedback Channel www.ionadas.com
  23. 23. Things to Remember•  Be proactive•  Be transparent•  Be ready for that bad review! www.ionadas.com
  24. 24. Places to Get Reviews•  Google, Yahoo, Bing•  Third-Party Sites•  Diversity is Good www.ionadas.com
  25. 25. Where to Push Reviewers•  Search Engine or Third Party?•  Which Third-Party Websites?If the customer already has an established account with a review system, a review there might be worth more. www.ionadas.com
  26. 26. Ways to Encourage Reviews•  It’s a Mindset•  Make it a Process•  Be Ethical and Transparent•  Be Creative www.ionadas.com
  27. 27. Keywords in Reviews•  Definitely Impact Rankings•  Added Real Estate for Content –  Good for Long Tail –  Great for Blocked Terms (e.g. “Google”)•  Be Careful When Manipulating Review Content www.ionadas.com
  28. 28. Review Velocity•  Clearly Part of Ranking Algo•  Shows Viability of Business•  But, Every Review Helps www.ionadas.com
  29. 29. Google Filtering Reviews•  Questionable reviews removed•  Algorithmic, not human driven•  Are reviews from “private” users devalued? www.ionadas.com
  30. 30. Responding to Reviews•  Listen to what is being said•  Should you respond?•  Calm down before you respond www.ionadas.com
  31. 31. Types of Complainers•  Legitimate Complaints•  Unrealistic Expectations•  Lunatics•  Former Employees www.ionadas.com
  32. 32. If you Engage•  Expect to make mistakes•  Pick your battles•  There are no secrets! www.ionadas.com
  33. 33. hCard Microformat Reviews•  Indexed and aggregated by Google•  Open to all players•  Does it impact ranking?•  How does Google handle the spam? www.ionadas.com
  34. 34. Things to Avoid•  Don’t Self Review –  Very easy to spot –  Could be fraud –  Don’t become an example!•  Review Services www.ionadas.com
  35. 35. www.ionadas.com
  36. 36. Controversial Issues•  Rules are Vague•  Incentivized Reviews•  Encouraging Reviews at Multiple Sites•  Entering Review at Place of Business•  Can You Pay to Remove Reviews? www.ionadas.com
  37. 37. DemandForce.com www.ionadas.com
  38. 38. DemandForce.com www.ionadas.com
  39. 39. DemandForce.com•  For Dentists Only•  Becoming Cost of Having Seat at Table•  Higher Quantities may be Nerf’ed•  Does Google Continue to Allow This? www.ionadas.com
  40. 40. Closing Thoughts•  If your business sucks, you might not want to encourage reviews…•  If you found this presentation informative, I’d appreciate a review of ionadas local of Austin, Texas at Google Places, Yahoo Local and/or Bing Local… www.ionadas.com
  41. 41. Thank YouBrian CombsFounder and CEOionadas local LLCEmail: combs@ionadas.comWeb: www.ionadas.comTel: (512) 501-1875Twitter: @BrianPCombs www.ionadas.com

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