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Good housekeeping practices to get customers over and over again


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Good housekeeping practices to get customers over and over again

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  2. 2. Importance of Housekeeping The housekeeping department in the hospitality industry is well known for receiving brickbats or bouquets for their services. Housekeeping extends beyond keeping your hotel premises spic and span. If you want your hotel to outshine your competitors or ensure your guests praise your hotel services, then ‘housekeeping’ is the sure shot way to turn around things in your favor. Visit us @ :
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  4. 4. Keeping-up with Appearances From well-groomed appearances to prim and proper presentation topped with a bright smile, housekeeping staff is getting metamorphosed by the day. The Ritz Carlton motto, drives home the point- “We are Ladies and Gentlemen serving Ladies and Gentlemen.” Visit us @ : Best Housekeeping Practices
  5. 5. Anticipating Customer Needs Top hotel managements are training employees to assess and identify customers’ needs even before they know it themselves. For example, if a couple is arriving with a toddler in tow, providing a high chair in the hotel room for the child’s use is a polite gesture that would speak volumes. Visit us @ :
  6. 6. Being Part of the Memorable Experience Neat and tidy is every housekeeper’s vision, but hotel management should make housekeepers an integral part of a guest experience giving them room to reinvent their policies and ideas to provide for guests in an emphatic manner.  Such as, if you have hotel guests arriving at the hotel to commemorate an occasion, giving them appropriate gifts or hotel sovereigns acknowledges their hidden desire for a complete experience. Visit us @ :
  7. 7. Getting the Basics Right The housekeeping department functions as an intermediary between the supplies and service department From replacing burnt-out light bulbs to providing any time assistance for guests The housekeeping department works by delving deeply on how to uplift the current standards of housekeeping  The brisk and prompt service also implies taking care of guest’s utilities in their absence The housekeeping department thrives on trust, yearns on service and runs on motivation! Visit us @ :
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