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Orlando SFDC User Group 6/2010


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6/2010 Meetup at IKEA Orlando

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Orlando SFDC User Group 6/2010

  1. 1. CRM Success In The Cloud<br />Orlando User GroupOctober 2009<br /><ul><li>Formed July 2008
  2. 2. Blog -
  3. 3. Meetup -
  4. 4. Twitter – | @OrlandoSFDC</li></ul>Orlando Salesforce User Group<br />June 2010 Meetup<br />Thank You Riptide!<br />Welcome to……<br />Please sign in, create your name badge and help yourself to breakfast. We will begin at 9:00am.<br />
  5. 5. Agenda<br /> 8:30a : Arrival/Checkin - Coffee/Pastries will be Served.<br /> 8:45a : Welcome & Introductions<br /> 9:00a : Live Chatter Demo & Presentation<br /> 9:15a : Open Discussion - What do you want to talk about?<br />10:00a : Self Help Resources & Upcoming Events<br />10:30a : Announcements & Close of Meeting<br />
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  7. 7. Safe Harbor<br />Safe harbor statement under the Private Securities Litigation Reform Act of 1995: This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties materialize or if any of the assumptions proves incorrect, the results of, inc. could differ materially from the results expressed or implied by the forward-looking statements we make. All statements other than statements of historical fact could be deemed forward-looking, including any projections of subscriber growth, earnings, revenues, or other financial items and any statements regarding strategies or plans of management for future operations, statements of belief, any statements concerning new, planned, or upgraded services or technology developments and customer contracts or use of our services.<br />The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new functionality for our service, our new business model, our past operating losses, possible fluctuations in our operating results and rate of growth, interruptions or delays in our Web hosting, breach of our security measures, the immature market in which we operate, our relatively limited operating history, our ability to expand, retain, and motivate our employees and manage our growth, new releases of our service and successful customer deployment, our limited history reselling products, and utilization and selling to larger enterprise customers. Further information on potential factors that could affect the financial results of, inc. is included in our quarterly report on Form 10-K for the fiscal year ended January 31, 2010 and our other filings. These documents are available on the SEC Filings section of the Investor Information section of our Web site. <br />Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are currently available., inc. assumes no obligation and does not intend to update these forward-looking statements.<br />
  8. 8. Collaboration Moving to the Cloud<br />SharePoint<br />Groove<br />File Sharing<br />Lotus Notes<br />Novell GroupWise<br />1980’s<br />Work Group Computing<br />2000s<br />Intranet Computing<br />Today<br />Collaborative Computing<br />
  9. 9. Social Apps<br />Groups<br />Social Content<br />Security & Sharing Model<br />Feeds<br />Status Updates<br />Profiles<br />
  10. 10. The Real-Time Cloud<br />
  11. 11. Today, It’s Impossible To Stay On Top of Everything<br />Mark Silber<br />Qualcomm<br />
  12. 12. Too Often We Miss Out On Critical Information<br />It’s frustrating hearing about a…<br />Problem at a key customer<br />Colleague who knew a key decision maker<br />Change in pricing<br />After you lost the deal<br />After sending the proposal to the customer<br />After the customer has left<br />
  13. 13. Microsoft<br />SharePoint<br />Lotus<br />Notes<br />Why? Collaboration Tools Make You Do All the Work<br />
  14. 14. <ul><li>The Economist</li></ul>November 2009<br />Status Updates . Profiles . Feeds . Filters<br />Facebook Shows Us A Smarter Way<br />
  15. 15. Bob Iger<br />CEO, The Walt Disney Company<br />Fortune Brainstorm Tech 2009<br />On Facebook, The Insights Come To You<br />
  16. 16. What if enterprise collaboration worked like Facebook?But was private, secure, and trusted?<br />
  17. 17.
  18. 18. Demo Links<br />!<br />Salesforce User Group Leaders<br />!<br />Chatter Dev Org<br />Laeres Patton<br />Director of Sales<br />
  19. 19. Self Help Resources<br />
  20. 20. A Collaborative Effort With Your Resources<br />Customer<br /> Education<br /> Premier Support<br /> Customer Success<br />Customer <br />Customer<br /> Account Team<br />Professional Services<br /> Partners<br />Customer <br />17<br />
  21. 21. Overview of Resources, How to Contact<br />Tour the Self Help Resources<br />Community Getting Started and Best Practice Blogs, IdeaExchange, AppExchange, Help & Training<br />Self Guided Success Advisor: Success Genie<br />Plug into the Community<br />Local User Groups, Insights, Admin communication (PAR), Blogs, Local Events<br />Where to Get Help<br />Log a case<br />AE point of contact<br />
  22. 22. Next Steps<br />How to Learn More, Getting Trained, Getting up to Speed<br />Free online courses: Help & Training role based training, Training Services Site, Recorded Training to get started<br />Need More Assistance?<br />Services: Consulting / Partner, Support and Training and Certification<br />
  23. 23. Summary of Resources<br />Your need<br />
  24. 24. User Checklist<br /><ul><li>Create a community profile
  25. 25. Explore our training video library to help you get started
  26. 26. Watch the “How it Works” Videos:
  27. 27. Community
  28. 28. Getting Started
  29. 29. IdeaExchange
  30. 30. User Groups
  31. 31. Create your personalized action plan with Success Genie
  32. 32. Sign up with a local user group
  33. 33. Login and create a screen name to IdeaExchange with your Salesforce user name and password</li></li></ul><li>Upcoming Events<br />
  34. 34. Summer ‘10<br />Feature Review at Next Month’s Meeting !<br />
  35. 35. #DF10<br />aka Dreamforce!<br /><br />