[DF2U] Self Help Resources

577 views

Published on

Presented by Salesforce.com

  • Be the first to comment

  • Be the first to like this

[DF2U] Self Help Resources

  1. 1. Self- Help and Community Resources for Customer Success<br />
  2. 2. Safe Harbor<br />
  3. 3. salesforce.com/success<br />Free online resources to help our customers succeed <br />
  4. 4. salesforce.com/success<br />Free online resources to help our customers succeed <br />Customer Resources <br />Customers’ 1st stop for free online success resources<br />Learning Center<br />Browse the latest best practices, videos, and interactive training<br />Help<br />Search our knowledge base and contact support for your specific needs<br />Answers<br />Get fast answers from Salesforce customers, partners and employees<br />Ideas<br />Share your ideas and help shape the product roadmap<br />Blogs<br />Updates from our product team, industry experts, and community leaders<br />User Groups<br />Find local user groups to stay up to date on local events and discussions<br />Learn to develop in the cloud and take full advantage of the power of Force.com.<br />Developers<br />Weekly Tips and Tricks Webinar<br />Session every Friday at 11am PST - Register online<br />
  5. 5.
  6. 6. Help site<br />CALL/CHAT/<br />OPEN A CASE<br />SEARCH FOR KNOWLEDGE, <br />BEST PRACTICES, AND DOCUMENTATION<br />CUSTOMIZE THE PAGE<br />REPORT ON YOUR CASES<br />ACCESS TRAINING CONTENT<br />HELPFUL VIDEOS<br />
  7. 7. Cloud 2: <br />Works like Facebook<br />Choose the people, documents, and apps to follow<br />Secure, private application<br />Real-time Feeds:<br />Trusted: <br />Drive Adoption with Chatter<br />
  8. 8. 5 Steps to Get Started with Chatter<br />1<br />Update your profile and upload a photo<br />2<br />Post your first “status update”<br />3<br />Start following people<br />Start following records (accounts, opportunities, etc.)<br />4<br />salesforce.com/chatter/gettingstarted<br />5<br />Join or create a group<br />
  9. 9. Monitor Usage With Your Personalized Account Review <br />Sent monthly to System Administrators<br />Tracks usage of Salesforce CRM<br />Helpful metrics to drive user adoption<br />
  10. 10. Attend the Getting Started Webinar<br />Monthly live webinars<br />Invite your team to attend<br />Register today:<br />Getting Started webinar<br />
  11. 11. Explore AppExchange - Over 1,000 Apps Waiting For You<br />salesforce.com/appexchange<br />Extend Success with Apps & Services<br /><ul><li>Pre-Integrated CRM & Non-CRM Apps
  12. 12. Best of Breed Service Partners
  13. 13. Evaluate solutions with test drives, demos and customer reviews</li></ul>1000+ Apps<br />25,700+ Customers have installed one or more apps<br />
  14. 14. Need More Assistance: Ask Our Experts<br />salesforce.com/support<br />salesforce.com/training<br />salesforce.com/consulting<br />
  15. 15. Customer Checklist <br />Create a community profile<br />Post a question or idea to the community<br />Explore the customer learning center<br />Join a local user group<br />Sign up to Salesforce Insightsnewsletter<br />

×