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Succeeding at Digital Government the Open Source Way

Acquia presentation from the Channel Shift in the Public Sector conference, Birmingham (UK), December 2014.

In this presentation, I examine the definition of successful digital Government, what that looks like in today's consumer driven world and how public sector organisations can deliver an integrated digital experience across multiple channels with all the benefits and efficiencies that open source software and licensing models have to offer.

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Succeeding at Digital Government the Open Source Way

  1. 1. Succeeding at Digital Government the Open Source Way Jeffrey A. "jam" McGuire Open Source Evangelist, Acquia Channel Shift in the Public Sector December 2014, The NEC, Birmingham
  2. 2. What? How? • Successful Digital Government • What it looks like today • Open Source Drupal • How you can deliver an integrated digital experience across multiple channels •Who are you? •Why are you here?
  3. 3. Jeffrey A. “jam” McGuire Open Source Evangelist – Acquia • acquia.com/podcasts • slideshare.net/horncologne • jam@acquia.com •@horncologne • Twitter: @horncologne @acquia #capitaconf #channelshift #opensource
  4. 4. What is successful digital government? Definition of “success”
  5. 5. Successful digital government: 1. Collaboration 2. Transparency 3. Participation 4. Innovation
  6. 6. And a successful business? 1. Innovation 2. Cost Savings 3. Efficiency 4. Risk Mitigation
  7. 7. What is Open Source? = Four Freedoms Use it: for anything, anywhere, forever Study it: understand what you are using Modify it: fix it, make it better Share it: redistribute, sell, give back
  8. 8. “Users generally have a much more accurate and detailed model of their needs than manufacturers have ...” Eric von Hipple, Democratizing Innovation
  9. 9. Proprietary IT Costs Personnel Hosting Bandwidth Design (Recurring) Licensing fees Vendor lock-in Data lock-in (buy it back?) Vendor roadmap Vendor release cycle When it happens Open Source IT Costs Personnel Hosting Bandwidth Design No licensing fees Invest in your team Invest what/when you need 1000s of vendors You own your data Your roadmap When you need it When you need it
  10. 10. What is ? World’s largest open source platform Market Presence 1,500,000+ sites Global Adoption 228 countries Extensive Capabilities 20,000+ modules Broad Community 1,000,000+ on d.o Active Development 20,000+ developers Expert Drupal Services 1000s of companies
  11. 11. Open Source Drupal delivers: 1. Collaboration 2. Transparency 3. Participation 4. Innovation Let’s see ...
  12. 12. westminster.gov.uk
  13. 13. We the People
  14. 14. We the People
  15. 15. Quality is a common outcome of transparency.
  16. 16. Is Open Source Secure? “Continuous and broad peer review, enabled by publicly available source code, supports [our] software reliability and security efforts” David M. Wennergren, Department of Defense CIO Clarifying Guidance Regarding Open Source Software http://goo.gl/2DW2NE
  17. 17. Auditing is only possible through transparency. (system of record, compliance, etc.) http://goo.gl/VRzZW
  18. 18. The$Drupal$Distro$for$ Data$Management$
  19. 19. More than 77 mobile apps built on the NY MTA real-time data platform powered by Drupal
  20. 20. Open Source Drupal Delivers: 1. Collaboration 2. Transparency 3. Participation 4. Innovation ∴ Open Source Drupal == Successful Digital Government
  21. 21. build maintain plan extend test launch & scale
  22. 22. Surrey University Chose Acquia. ? Why?
  23. 23. So did Saïd Business School
  24. 24. Goto.sbs.ox.ac.uk
  25. 25. So did the Australian Government http://goo.gl/FTSXiJ // http://goo.gl/SvozBh
  26. 26. So did the Australian Government http://goo.gl/SvozBh // http://goo.gl/FTSXiJ “We designed govCMS to save costs while empowering agencies to act independently. We’re supporting innovation by relying on Drupal, a technology proven in governments around the world. Open source technologies like Drupal, when paired with an open cloud platform like Acquia Cloud, are creating efficiencies in government and disrupting the way we deliver digital citizen experiences -- for the better.” – John Sheridan, Australian Government CTO
  27. 27. Running performant websites isn’t cheap or easy Memcached, Varnish, DB hosting University company IT University Website Development Drupal Code Application Support Marketing
  28. 28. University The difference Acquia Website Development Marketing
  29. 29. Getting DLM right with Acquia ! planbuild extend test • Drupal expertise in design, development, and hosting • Software solutions • Development tools • Guidance and project management • Digital marketing solutions for site search, personalization, translation, and analytics • Quality assurance tools that monitor application and infrastructure • Expert performance, security, and site audits launch & scale maintain • Application assurance • Global 24x7x365 support • Cloud operations • Digital marketing tools • Launch preparation • Elastic cloud platform • Application assurance
  30. 30. We discussed • Successful Digital Government • What it looks like today • Open Source Drupal • How you can deliver an integrated digital experience across multiple channels
  31. 31. “Proprietary or open source doesn’t matter.” (Actually, it does.)
  32. 32. Open source licenses put me in control: “You’ve got to own the bricks.” Yours?
  33. 33. Thank you! Questions? Jeffrey A. “jam” McGuire Open Source Evangelist – Acquia • acquia.com/podcasts • slideshare.net/horncologne •@horncologne • jam@acquia.com

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  • gsquillace

    Dec. 17, 2014

Acquia presentation from the Channel Shift in the Public Sector conference, Birmingham (UK), December 2014. In this presentation, I examine the definition of successful digital Government, what that looks like in today's consumer driven world and how public sector organisations can deliver an integrated digital experience across multiple channels with all the benefits and efficiencies that open source software and licensing models have to offer.

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