Are you ready for a refresher?
Learning vs. Unlearning Learning: in a short time, one learns a LOT Unlearning: over time, one forgets – a LOT
Learning Once you invested in training yourself and your employees. You learned a lot in a short time.
Unlearning What you use daily wears down the least. What you use now and then, wears down the fastest. But everything wear...
The Know-How Curve of learning and unlearning <ul><li>time </li></ul><ul><li>Learning   Keeping   Unlearning  ? </li></ul>
Training: Return on Investment <ul><li>When you invest, you aim at an optimum return by getting maximum benefits. </li></u...
Increase your ROI with a Refresher <ul><li>A Refresher is … </li></ul><ul><li>a short training course. It : </li></ul><ul>...
ROI of Refreshing <ul><li>Refreshing:  no unlearning  </li></ul><ul><li>but maintaining & expanding </li></ul><ul><li>know...
Increase your ROI with a Refresher <ul><li>A Refresher is … </li></ul><ul><li>the act of </li></ul><ul><li>securing and ma...
Refreshing … what??? <ul><li>For instance,  </li></ul><ul><li>Communication Training </li></ul><ul><li>Leadership & manage...
Refreshing, or …??? <ul><li>…  or, for  new  employees and managers, learning know-how and soft skills that are already pa...
What will happen if you do nothing? <ul><li>Since Stephen Covey reminded us that Be Pro-active is the key to acting with v...
miscommunication
inefficiency
failing organization traditional russian polish american arabic chinese male dominance african-colonial ALTERNATIVE ORGANI...
disfunctional teams
out-of-this-world strategy
…  or, simply forgetting how it works.
Refreshing: Q&A (1) <ul><li>Q.  How does a Refresher work? </li></ul><ul><li>A.  We start with an intake with the particip...
Refreshing: Q&A (2) <ul><li>Q.  What expenses can I expect? </li></ul><ul><li>A.  This depends on your location on the Glo...
Secure and maximize  your  ROI in training: act NOW <ul><li>To summarize: </li></ul><ul><li>Goal; What, Who, When, Where <...
Are you ready for a Refresher? <ul><li>Contact me today: </li></ul><ul><li>[email_address] </li></ul><ul><li>Then we can d...
Acknowledgements <ul><li>Ebbinghaus, Bills, Wright et. al.  whose core message is, that providing the right training metho...
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Refresher

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Refresher

  1. 1. Are you ready for a refresher?
  2. 2. Learning vs. Unlearning Learning: in a short time, one learns a LOT Unlearning: over time, one forgets – a LOT
  3. 3. Learning Once you invested in training yourself and your employees. You learned a lot in a short time.
  4. 4. Unlearning What you use daily wears down the least. What you use now and then, wears down the fastest. But everything wears down; we all unlearn.
  5. 5. The Know-How Curve of learning and unlearning <ul><li>time </li></ul><ul><li>Learning Keeping Unlearning ? </li></ul>
  6. 6. Training: Return on Investment <ul><li>When you invest, you aim at an optimum return by getting maximum benefits. </li></ul><ul><li>This is why you maintain your means of production: machines, real estate, facilities and software. </li></ul><ul><li>How about maintaining your people? </li></ul><ul><li>Know-how and soft skills are extra sensitive because of the Learning & Unlearning Curve. </li></ul><ul><li>To keep the investments you have made in your people, a refresher is the solution. </li></ul>
  7. 7. Increase your ROI with a Refresher <ul><li>A Refresher is … </li></ul><ul><li>a short training course. It : </li></ul><ul><li>actualizes your insights and know-how, and adds new insights and know-how </li></ul><ul><li>uses your own company-actuality as case-study </li></ul><ul><li>offers a stage for exchanging experiences and ideas </li></ul><ul><li>means, learning from other participants </li></ul><ul><li>inspires and motivates, and </li></ul><ul><li>last-but-not-least: it helps to prevent unlearning. </li></ul>
  8. 8. ROI of Refreshing <ul><li>Refreshing: no unlearning </li></ul><ul><li>but maintaining & expanding </li></ul><ul><li>know-how & soft skills </li></ul>First Training Refresher 1 Refresher 2, 3, etc. time
  9. 9. Increase your ROI with a Refresher <ul><li>A Refresher is … </li></ul><ul><li>the act of </li></ul><ul><li>securing and maximizing </li></ul><ul><li>the return on your investment in </li></ul><ul><li>your human capital. </li></ul><ul><li>Your People. </li></ul>
  10. 10. Refreshing … what??? <ul><li>For instance, </li></ul><ul><li>Communication Training </li></ul><ul><li>Leadership & management Skills </li></ul><ul><li>Time Management & Efficiency Training </li></ul><ul><li>HR tools and skills (hiring & firing; performance appraisal; 360° Feedback interviews; etc.) </li></ul><ul><li>Presentation Skills </li></ul><ul><li>Strategic Thinking Skills </li></ul><ul><li>In short: any topic or subject in the fields of communication and human resource management that you have studied in the past. </li></ul>
  11. 11. Refreshing, or …??? <ul><li>… or, for new employees and managers, learning know-how and soft skills that are already part of the job performance of their colleagues. This helps them to become productive members of your team fast . </li></ul>
  12. 12. What will happen if you do nothing? <ul><li>Since Stephen Covey reminded us that Be Pro-active is the key to acting with vision, we know that prevention, not healing is the preferred action. </li></ul><ul><li>So what we don’t want … </li></ul>
  13. 13. miscommunication
  14. 14. inefficiency
  15. 15. failing organization traditional russian polish american arabic chinese male dominance african-colonial ALTERNATIVE ORGANIZATIONAL STRUCTURES vatican latin-american italian ICT multinational
  16. 16. disfunctional teams
  17. 17. out-of-this-world strategy
  18. 18. … or, simply forgetting how it works.
  19. 19. Refreshing: Q&A (1) <ul><li>Q. How does a Refresher work? </li></ul><ul><li>A. We start with an intake with the participants – per email. The intake-result and the client’s wishes vs. what I can do to meet your demands determine what we will do. </li></ul><ul><li>Q. How long does a Refresher take? </li></ul><ul><li>This depends on the findings above. But an average Refresher takes 1 -2 days . </li></ul><ul><li>Q. How much does a Refresher cost? </li></ul><ul><li>A. US$ 1,500 per day, ex. applicable taxes and expenses. </li></ul>
  20. 20. Refreshing: Q&A (2) <ul><li>Q. What expenses can I expect? </li></ul><ul><li>A. This depends on your location on the Globe. The client provides an airline ticket, hotel, meals and additional transportation. </li></ul><ul><li>Q. Do you provide handouts & materials? </li></ul><ul><li>Yes. But I will ask you to have them printed. </li></ul><ul><li>Q. How about evaluation? </li></ul><ul><li>3-6 months after delivery of the service we get back in touch to do a decent evaluation. </li></ul>
  21. 21. Secure and maximize your ROI in training: act NOW <ul><li>To summarize: </li></ul><ul><li>Goal; What, Who, When, Where </li></ul><ul><li>Agreement on terms </li></ul><ul><li>Intake per email: participants and client tell me what they want </li></ul><ul><li>Proposed outline: What - specifically </li></ul><ul><li>Execution </li></ul><ul><li>Evaluation. </li></ul>
  22. 22. Are you ready for a Refresher? <ul><li>Contact me today: </li></ul><ul><li>[email_address] </li></ul><ul><li>Then we can discuss the Refresher’s Goal ( plus What, Who, When, Where), and come to agreement about the terms. </li></ul><ul><li>www.linkedin.com/in/loekhopstaken </li></ul>
  23. 23. Acknowledgements <ul><li>Ebbinghaus, Bills, Wright et. al. whose core message is, that providing the right training method, one can learn a lot in a short time. </li></ul><ul><li>The new science of Knowledge Management that proves that everything we learn, is subjected to more or less unlearning and therefore, loss of investments in aquired knowledge and skills. </li></ul><ul><li>Peter Senge, who tells us that a constantly changing environment forces us to keep learning, otherwise we lose touch with reality. </li></ul><ul><li>Robert Greenleaf , who states that a true Servant Leader commits him- / herself to the growth of his / her people. </li></ul><ul><li>Stephen Covey , who introduced the Upward Spiral of Learn – Commit – Do. </li></ul><ul><li>Albert Einstein : “We can’t solve problems by using the same kind of thinking we used when we created them.” </li></ul>

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