Mgt 307 final exam


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Mgt 307 final exam

  1. 1. MGT 307 FINAL EXAM CLICK & DOWNLOAD SOLUTION1) mgt 307 final exam __________ is a multidisciplinary field devoted to understandingindividual and group behavior, interpersonal processes, and organizational dynamics.A. Organizational behaviorB. MotivationC. Performance managementD. Workgroup analysis2) What is organizational culture?A. The predominant cultural background represented by the organizations membersB. How an organization appears to external and internal stakeholdersC. The shared beliefs, actions, and values within an organizationD. The way an organization operates within the geographic region3) Three important levels of cultural analysis in organizations areA. implicit culture, shared values, and common experiencesB. shared objectives, shared values, and shared missionC. observable culture, shared values, and common assumptionsD. explicit culture, implicit culture, and common assumptions4) In the context of the three important levels of cultural analysis in organizations, the levelreferred to as __________ can play a critical part in linking people together and can provide apowerful motivational mechanism for members of the culture.A. shared valuesB. observable cultureC. ritualsD. common assumptions5) Henry Mintzberg identified a set of roles that managers perform. These roles are grouped intowhich of the following three categories?A. Interpersonal, strategic, and decisionalB. Strategic, informational, and politicalC. Interpersonal, informational, and decisionalD. Supervisory, authoritarian, and decisional6) A person who is a __________ assumes a unique responsibility for work that is accomplishedlargely through the efforts of other people.A. team memberB. human resources directorC. change agentD. manager or team leader7) The difficulties with cross-cultural communication are perhaps most obvious with respect toA. geographic differencesB. language differencesC. religious differencesD. lifestyle differences8) __________ is often accompanied by an unwillingness to understand alternative points ofview and to take the values they represent seriously.
  2. 2. A. EthnocentrismB. ProxemicsC. KinesicsD. Parochialism9) Groups and teams are not the same thing because of differences in goals, synergy,accountability and skills. A work team is characterized byA. sharing information as a goalB. random and varied skillsC. individual and mutual accountabilityD. neutral synergy10) Four contextual factors are most significantly related to team performance and whether ornot they are successful. They are adequate resources, leadership and structure, performanceevaluation and reward systems, andA. abilities of membersB. size of teamsC. climate of trustD. diversity of members11) Groups generally pass through a predictable sequence in their evolution. The five-stagegroup-development model describes which stage as being characterized by a great deal ofuncertainty about the group’s purpose, structure, and leadership?A. StormingB. FormingC. NormingD. Adjourning12) Which of the following distinguishes a team from a group?A. Members are accountable to one another.B. Members are assigned to one person: the leader.C. Members do not have a clear stable culture and conflict is frequent.D. Members may accomplish their goals.13) Ken is being cooperative but unassertive with his employees during a conflict situation. Hetries to smooth over their differences but it only produces a false sense of harmony among them.Ken is using which conflict management style?A. AvoidanceB. CompetitionC. AccommodationD. Compromise14) The conflict management style of __________ involves being both cooperative andassertive. This style is characterized by trying to fully satisfy everyone’s concerns by workingthrough differences and finding and solving problems so that everyone gains.A. avoidanceB. accommodationC. compromiseD. collaboration15) Which of the following is the correct order of Maslow’s theoretical hierarchal needs from thelowest (lower-order need) to the highest (higher-order need) level?
  3. 3. A. Safety, social, physiological, esteem, and self-actualizationB. Social, esteem, self-actualization, physiological, and safetyC. Physiological, safety, social, esteem, and self-actualizationD. Physiological, social, safety, self-actualization, and esteem16) In the context of motivation, persistence refers toA. the length of time a person sticks with a given actionB. the amount of effort a person puts forthC. an individual’s choice when presented with a number of possible alternativesD. the different needs that an individual is trying to satisfy17) In the context of motivation, intensity refers toA. the length of time a person sticks with a given actionB. the amount of effort a person puts forthC. the different needs that an individual is trying to satisfyD. the consequences of an individual’s behavior18) Compared to other types of teams, __________ teams tend to have more difficulty learningto work with each other and solving problems in the early stages of team development.A. problem-solvingB. heterogeneousC. virtualD. homogeneous19) __________ implies that characteristics such as age or the date that someone joins a specificwork team or organization should help us to predict turnover.A. Allocation of rolesB. Social loafingC. GroupshiftD. Organizational demography20) __________ factors that could potentially cause stress include things such as economic orpolitical uncertainty and technological change.A. EnvironmentalB. PersonalC. ResourceD. Organizational21) __________ stressors are stressors that keep you from achieving your goals, such as red tape,organizational politics, or confusion over responsibilities.A. ChallengeB. HindranceC. OrganizationalD. Personal22) If a worker is placed on a difficult project and they experience eustress, one likely resultwould includeA. job burnoutB. hypertensionC. greater diligenceD. a successful project23) __________ is often used in combination with horizontal leadership.A. Power negotiation
  4. 4. B. Organizational goal settingC. Shared leadershipD. Individual leadership24) Often self-leadership activities are divided into these three broad categories:A. behavior focused, natural reward, and constructive thought pattern strategiesB. cognitive, behavior, and emotional strategiesC. focus, ambiguous, and unfocused strategiesD. bottom-up, top-down, and middle strategies25) Directives falling within the zone of indifference areA. subjected to slight scrutinyB. rejectedC. obeyedD. subjected to severe scrutiny26) Milgram designed experiments to determine the extent to which peopleA. learn from personal failuresB. obey the commands of an authority figureC. are willing to use coercive power to gain influenceD. are willing to learn new things as a means of gaining expert power27) The essence of power isA. personal desireB. a distinguished reputationC. control over the behavior of othersD. having a Machiavellian personality28) The development of a cohesive, high-performing team can be aided byA. individual performance evaluations and incentivesB. ensuring that new information is kept to a minimumC. system modifications that reinforce team effort and commitmentD. allowing the team to develop their own values and purpose29) One of the foremost trends in management involves using __________ to streamlineoperations and reduce staff in order to lower costs and raise productivity.A. reengineering techniquesB. just-in-time inventory control