Personal Information
Organization / Workplace
Lancaster, United Kingdom United Kingdom
Occupation
Deputy Director, Head of User Centred Design (interim) at Department for Work and Pensions (DWP)
Industry
Design
Website
benholliday.com
About
I have over 16 years experience delivering design and research for digital products and services. I’ve previously worked for the Government Digital Service in the UK (GOV.UK) as well as organisations in the arts, not-for-profit, charity, education, and financial sectors.
I’m currently Head of User Experience (UX) for the largest department in UK Government, the Department for Work and Pensions (DWP). In this role I’ve established user centred design in the department as part of agile delivery for digital-by-default services. I’ve built and led the design team over the past 2 years developing our Service Design, Interaction Design, Content Design, and Front-end development job families.
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Tags
big data
design
research
ux
data
mobile responsive web design
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- Presentations
- Documents
- Infographics
Lean day ux_2013-03-01
Christina Goldschmidt
•
11 years ago
M-consumers: Ethnographic research with UK mobile consumers
Tim Loo
•
11 years ago
UX techniques for customer development and making sense of qualitative data
johanna kollmann
•
11 years ago
Kim Goodwin on UX Leadership 2011 04
Kim Goodwin
•
13 years ago
Making Personas Work (Without Breaking the Bank) - UX London 2011
Kim Goodwin
•
12 years ago
The 7 Essentials of Customer Experience
Anthony Colfelt
•
12 years ago
Design at Starbucks
Luis Espinosa
•
14 years ago
Strategic UX Workshop - UX Bristol
leisa reichelt
•
12 years ago