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The User Interface of AI

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Now is the time for us to shape how AI is deployed in medicine. AI should be built to help us accomplish our goals, not burden us, distract us, or introduce new errors. Here examples of AI interfaces to help you think about ways *you* could use AI.

Published in: Technology
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The User Interface of AI

  1. 1. It looks like you’re trying to make a user interface for AI. Do you need assistance? The UI of AI Prof. Lydia Chilton chilton@cs.columbia.edu Computer Science Department
  2. 2. People interact with systems to accomplish a goal Set the room temperatureSend an email Find information
  3. 3. Good technology is often invisible. Technology is best when it helps users achieve their goal without drawing attention to the technology itself. Technology that requires users to remember low-level details and execute many functions are difficult to use.
  4. 4. Bad AI Interfaces Aggressive interfaces that the draw attention to themselves. This causes users to lose focus on their goal. Making decisions for you with a poor understanding of your goals and context.
  5. 5. Good AI interfaces are aligned with your goals Spam Detection in your inbox Spam detection in your inbox (that you never notice) So you focus on your emails tasks. Text prediction in email, Triggers automatically. User accepts or rejects prediction The default is to ignore it. Object recognition on the phone (for blind/low vision people) Easy to pull out the phone and snap a photo Invisible Ask for confirmation Used out in the world, in context
  6. 6. AI is about pattern recognition Label data Predict data Transform data
  7. 7. Now is the time to shape what goals AI helps us accomplish • How can AI help us? In the following examples of User Interfaces for AI, think about how similar problems or solutions could be applied in your domain. • The more ideas the better. For every 20 ideas, one is probably possible to do. Don’t get discouraged, just have more ideas. You never know what is possible for institutions to implement. • Share you ideas widely. Consider posting them on twitter, or a blog. Contact local universities with students looking for programming projects.
  8. 8. Interfaces that use labeling AI Image labeling: embedded in social networks, Aligned with your goal, Asks for confirmation Text labeling: Embedded in your inbox Organizes email into: spam, importance, reply? Easy to dismiss or undo Help you stay organized
  9. 9. Interfaces that use prediction AI Predicting Images: Take a photo and see yourself projected 20 years older (sell skin crème and retirement planning) Predicting Text: Embedded in writing tasks. UIs present conservative suggestions. The default is to not accept them Predicting Numbers: Embedded in recommender systems, And decision support software (Ticket prices, criminal sentencing, offering loans) Take a photo You in 20 years Help you made decisions
  10. 10. Interfaces that use data transformation AI Images to Text Language -> language Voice to Text Numbers to Text Mobile UI – to translate where you are. Easy data entry. Turn data into readable stories Text is easier to process than images. Put data in the right format so you can use it.
  11. 11. AI applications on mobile, wearable, home and vehicle platforms extend the contexts of use. Home devices Mobile Driving assistance – parking, directions, health/stress monitoring Help you use achieve goals within a context
  12. 12. AI is imperfect. It needs people to guide it’s application to real problems. Carrie J. Cai, et al. 2019. Human Centered Tools for Coping with Imperfect Algorithms During Medical Decision Making. CHI 2019.
  13. 13. Summary
  14. 14. People interact with systems to accomplish a goal Set the room temperatureSend an email Find information
  15. 15. Good technology is often invisible. Technology is best when it helps users achieve their goal without drawing attention to the technology itself. Technology that requires users to remember low-level details and execute many functions are difficult to use.
  16. 16. Bad AI Interfaces draw attention to themselves and away from the goal Aggressive interfaces that the draw attention to themselves. This causes users to lose focus on their goal. Making decisions for you with a poor understanding of your goals and context.
  17. 17. Good AI interfaces are aligned with your goals Spam Detection in your inbox Spam detection in your inbox (that you never notice) So you focus on your emails tasks. Text prediction in email, Triggers automatically. User accepts or rejects prediction The default is to ignore it. Object recognition on the phone (for blind/low vision people) Easy to pull out the phone and snap a photo Invisible Ask for confirmation Used out in the world, in context
  18. 18. Now is the time to shape what goals AI helps us accomplish • How can AI help us? In the following examples of User Interfaces for AI, think about how similar problems or solutions could be applied in your domain. • The more ideas the better. For every 20 ideas, one is probably possible to do. Don’t get discouraged, just have more ideas. You never know what is possible for institutions to implement. • Share you ideas widely. Consider posting them on twitter, or a blog. Contact local universities with students looking for programming projects.
  19. 19. What goals can AI help people accomplish? • What goals could be aided by pattern recognition: • Cognition: organization, decision making, data formatting, searching data • Task: labeling, predicting, or transforming data. • User: Patients, technicians, doctors, nurses, administrators • Location: Home, office, hospital, mobile • Device: desktop, mobile, wearable, car, home • What feedback do you need to guide it?

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