• Field Museum - Mobile Website
• Nelson-Atkins - Managing a change in devices
• Crystal Bridges - Sustaining check-out devices
MAINTAINING CHECKOUT DEVICES
Heather Marie Wells – Digital Media Specialist, Crystal Bridges Museum of American Art
• Small bites are more sustainable.
• You don’t have to go the whole length of the ﬁeld in one
play. Just get a few yards each play, and get some ﬁrst
• Lots of small steps give more opportunities for adjustment.
• It doesn’t mean you don’t have a long term plan, it just
means you aren’t going to execute it all at once.
• Training and preparation are on-going
• Information and expectations
• Be speciﬁc and explicit
• To different numbers of staff
• To different audiences (sizes and knowledge level)
• Across resource levels (funding and materials)
• Across available time
• Prepare to cope when things don’t scale.
• Back-up devices
• Front-line staff and back
of house staff
• Management software/
• Everything changes
PLAN FOR CHANGE
• Respond to change.
• Mechanism to evaluate and collect
• You should have a plan; your plan
should not have you.
EVALUATION AND ADJUSTMENT
• Incremental Approaches
• Plan for change
• Evaluation and Adjustment
1. Use good communication (verbal & non-verbal).
2. Have a wildcard.
3. Avoid the curse of knowledge.
4. Employ incremental approaches.
5. Continually evaluate and test.