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911 Domestic Violence Dispatch Training Slide 1 911 Domestic Violence Dispatch Training Slide 2 911 Domestic Violence Dispatch Training Slide 3 911 Domestic Violence Dispatch Training Slide 4 911 Domestic Violence Dispatch Training Slide 5 911 Domestic Violence Dispatch Training Slide 6 911 Domestic Violence Dispatch Training Slide 7 911 Domestic Violence Dispatch Training Slide 8 911 Domestic Violence Dispatch Training Slide 9 911 Domestic Violence Dispatch Training Slide 10 911 Domestic Violence Dispatch Training Slide 11 911 Domestic Violence Dispatch Training Slide 12 911 Domestic Violence Dispatch Training Slide 13 911 Domestic Violence Dispatch Training Slide 14 911 Domestic Violence Dispatch Training Slide 15 911 Domestic Violence Dispatch Training Slide 16
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911 Domestic Violence Dispatch Training

  1. 1. RURAL LAW ENFORCEMENTRURAL LAW ENFORCEMENT DOMESTIC VIOLENCEDOMESTIC VIOLENCE TRAININGTRAINING
  2. 2. What Information is ImportantWhat Information is Important What’s HappeningWhat’s Happening LocationLocation Suspect PresentSuspect Present WeaponsWeapons
  3. 3. If the Caller is the VictimIf the Caller is the Victim Understand the victim’s level ofUnderstand the victim’s level of fear.fear. The primary consideration is theThe primary consideration is the victim’s safety.victim’s safety. Use a calm, controlled voice. BeUse a calm, controlled voice. Be aware that the victim’s level ofaware that the victim’s level of emotion over the phone may notemotion over the phone may not correspond to the level ofcorrespond to the level of violence that is occurring.violence that is occurring.
  4. 4. If the Caller is the VictimIf the Caller is the Victim cont.cont. Ask if the victim if she canAsk if the victim if she can speak freely.speak freely. Be aware that suspects mayBe aware that suspects may have scanners.have scanners. Use “code” to talk with theUse “code” to talk with the victim – if the suspect is stillvictim – if the suspect is still present.present.
  5. 5. If the Caller is the VictimIf the Caller is the Victim cont.cont. Obtain information from theObtain information from the victim about the past, i.e., thevictim about the past, i.e., the number of times she’s callednumber of times she’s called law enforcement, highest levellaw enforcement, highest level of previous violence, previousof previous violence, previous use of weapons, informationuse of weapons, information on valid orders of protection,on valid orders of protection, etc.etc.
  6. 6. If the Caller is the VictimIf the Caller is the Victim cont.cont. If possible, encourage theIf possible, encourage the victim to go to a safe placevictim to go to a safe place and wait until the officer(s)and wait until the officer(s) arrives.arrives. If that’s not an option, keepIf that’s not an option, keep her on the telephone until theher on the telephone until the officer(s) arrives.officer(s) arrives.
  7. 7. Safety ConcernsSafety Concerns DispatchersDispatchers should notshould not cancelcancel law enforcement response to alaw enforcement response to a domestic violence complaintdomestic violence complaint based solely on a follow-up call.based solely on a follow-up call. Advise the responding officer(s)Advise the responding officer(s) of the call. The officer(s) shouldof the call. The officer(s) should check the welfare of all presentcheck the welfare of all present at the scene and determine if aat the scene and determine if a crime was committed.crime was committed.
  8. 8. Safety ConcernsSafety Concerns cont.cont. Know the hang-up procedures.Know the hang-up procedures. If a call is disconnected, callIf a call is disconnected, call back. If the victim isback. If the victim is disconnected or hangs-up, thedisconnected or hangs-up, the dispatcher should call back anddispatcher should call back and send an officer(s) to the scene.send an officer(s) to the scene.
  9. 9. If the Caller is Not the VictimIf the Caller is Not the Victim Try to obtain as much asTry to obtain as much as information as possible.information as possible. Treat the call the same as anTreat the call the same as an in-progress domesticin-progress domestic violence situation and sendviolence situation and send two officers, if possible.two officers, if possible.
  10. 10. If the Caller is Not the VictimIf the Caller is Not the Victim cont.cont. If the suspect answers theIf the suspect answers the phone, the dispatcherphone, the dispatcher should establish neutralshould establish neutral ground to help de-escalateground to help de-escalate the situation and keepthe situation and keep those at the scene involved.those at the scene involved.
  11. 11. Language & CulturalLanguage & Cultural ConsiderationsConsiderations Language BarrierLanguage Barrier Cultural Considerations - BeCultural Considerations - Be respectful of cultural differencesrespectful of cultural differences by maintaining an objective andby maintaining an objective and professional demeanor.professional demeanor.
  12. 12. Eliciting Important InformationEliciting Important Information Victim safetyVictim safety Re-assuranceRe-assurance Stay on the telephoneStay on the telephone Danger / lethality assessmentDanger / lethality assessment Specialized questioning techniques,Specialized questioning techniques, i.e., coding in the event the victimi.e., coding in the event the victim can’t speak freelycan’t speak freely Nature of the call (emergency orNature of the call (emergency or “in-progress”)“in-progress”) Language and CulturalLanguage and Cultural ConsiderationsConsiderations
  13. 13. Dispatch InformationDispatch Information What information is importantWhat information is important to you when responding to ato you when responding to a domestic violence call?domestic violence call? Have you communicated thisHave you communicated this to your dispatch center?to your dispatch center?
  14. 14. Preserve and Use InformationPreserve and Use Information for Prosecutionfor Prosecution Preserve 911 tapes andPreserve 911 tapes and dispatch printouts.dispatch printouts. Retention schedule – to makeRetention schedule – to make sure they are kept beyond thissure they are kept beyond this case disposition for use incase disposition for use in potential future cases.potential future cases. Record nature of the dispatchRecord nature of the dispatch call and information fromcall and information from dispatch in their report.dispatch in their report.
  15. 15. Preserve and UsePreserve and Use Information for ProsecutionInformation for Prosecution cont.cont.Including the narrative reportIncluding the narrative report from the dispatcher is important,from the dispatcher is important, especially if recordings areespecially if recordings are notnot available. The dispatcher canavailable. The dispatcher can document excited utterances,document excited utterances, background noises, and otherbackground noises, and other information admissible in court.information admissible in court.
  16. 16. Enabling PerformanceEnabling Performance ObjectivesObjectives Distinguish what informationDistinguish what information is important.is important. Understand how to elicitUnderstand how to elicit important information.important information. Recognize the ways that thisRecognize the ways that this information can be preservedinformation can be preserved and used for criminaland used for criminal prosecution.prosecution.
  • DeborahRosenberg4

    Mar. 6, 2020
  • GailWatts1

    Aug. 8, 2017
  • DevonWalker4

    May. 25, 2016
  • MannyDeFreitas

    Feb. 1, 2015

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