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911 Domestic Violence Dispatch Training


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911 Domestic Violence Dispatch Training

  2. 2. What Information is ImportantWhat Information is ImportantWhat’s HappeningWhat’s HappeningLocationLocationSuspect PresentSuspect PresentWeaponsWeapons
  3. 3. If the Caller is the VictimIf the Caller is the VictimUnderstand the victim’s level ofUnderstand the victim’s level offear.fear.The primary consideration is theThe primary consideration is thevictim’s safety.victim’s safety.Use a calm, controlled voice. BeUse a calm, controlled voice. Beaware that the victim’s level ofaware that the victim’s level ofemotion over the phone may notemotion over the phone may notcorrespond to the level ofcorrespond to the level ofviolence that is occurring.violence that is occurring.
  4. 4. If the Caller is the VictimIf the Caller is the Victim cont.cont.Ask if the victim if she canAsk if the victim if she canspeak freely.speak freely.Be aware that suspects mayBe aware that suspects mayhave scanners.have scanners.Use “code” to talk with theUse “code” to talk with thevictim – if the suspect is stillvictim – if the suspect is stillpresent.present.
  5. 5. If the Caller is the VictimIf the Caller is the Victim cont.cont.Obtain information from theObtain information from thevictim about the past, i.e., thevictim about the past, i.e., thenumber of times she’s callednumber of times she’s calledlaw enforcement, highest levellaw enforcement, highest levelof previous violence, previousof previous violence, previoususe of weapons, informationuse of weapons, informationon valid orders of protection,on valid orders of protection,etc.etc.
  6. 6. If the Caller is the VictimIf the Caller is the Victim cont.cont.If possible, encourage theIf possible, encourage thevictim to go to a safe placevictim to go to a safe placeand wait until the officer(s)and wait until the officer(s)arrives.arrives.If that’s not an option, keepIf that’s not an option, keepher on the telephone until theher on the telephone until theofficer(s) arrives.officer(s) arrives.
  7. 7. Safety ConcernsSafety ConcernsDispatchersDispatchers should notshould not cancelcancellaw enforcement response to alaw enforcement response to adomestic violence complaintdomestic violence complaintbased solely on a follow-up call.based solely on a follow-up call.Advise the responding officer(s)Advise the responding officer(s)of the call. The officer(s) shouldof the call. The officer(s) shouldcheck the welfare of all presentcheck the welfare of all presentat the scene and determine if aat the scene and determine if acrime was committed.crime was committed.
  8. 8. Safety ConcernsSafety Concerns cont.cont.Know the hang-up procedures.Know the hang-up procedures.If a call is disconnected, callIf a call is disconnected, callback. If the victim isback. If the victim isdisconnected or hangs-up, thedisconnected or hangs-up, thedispatcher should call back anddispatcher should call back andsend an officer(s) to the scene.send an officer(s) to the scene.
  9. 9. If the Caller is Not the VictimIf the Caller is Not the VictimTry to obtain as much asTry to obtain as much asinformation as possible.information as possible.Treat the call the same as anTreat the call the same as anin-progress domesticin-progress domesticviolence situation and sendviolence situation and sendtwo officers, if possible.two officers, if possible.
  10. 10. If the Caller is Not the VictimIf the Caller is Not the Victimcont.cont.If the suspect answers theIf the suspect answers thephone, the dispatcherphone, the dispatchershould establish neutralshould establish neutralground to help de-escalateground to help de-escalatethe situation and keepthe situation and keepthose at the scene involved.those at the scene involved.
  11. 11. Language & CulturalLanguage & CulturalConsiderationsConsiderationsLanguage BarrierLanguage BarrierCultural Considerations - BeCultural Considerations - Berespectful of cultural differencesrespectful of cultural differencesby maintaining an objective andby maintaining an objective andprofessional demeanor.professional demeanor.
  12. 12. Eliciting Important InformationEliciting Important InformationVictim safetyVictim safetyRe-assuranceRe-assuranceStay on the telephoneStay on the telephoneDanger / lethality assessmentDanger / lethality assessmentSpecialized questioning techniques,Specialized questioning techniques,i.e., coding in the event the victimi.e., coding in the event the victimcan’t speak freelycan’t speak freelyNature of the call (emergency orNature of the call (emergency or“in-progress”)“in-progress”)Language and CulturalLanguage and CulturalConsiderationsConsiderations
  13. 13. Dispatch InformationDispatch InformationWhat information is importantWhat information is importantto you when responding to ato you when responding to adomestic violence call?domestic violence call?Have you communicated thisHave you communicated thisto your dispatch center?to your dispatch center?
  14. 14. Preserve and Use InformationPreserve and Use Informationfor Prosecutionfor ProsecutionPreserve 911 tapes andPreserve 911 tapes anddispatch printouts.dispatch printouts.Retention schedule – to makeRetention schedule – to makesure they are kept beyond thissure they are kept beyond thiscase disposition for use incase disposition for use inpotential future cases.potential future cases.Record nature of the dispatchRecord nature of the dispatchcall and information fromcall and information fromdispatch in their report.dispatch in their report.
  15. 15. Preserve and UsePreserve and UseInformation for ProsecutionInformation for Prosecutioncont.cont.Including the narrative reportIncluding the narrative reportfrom the dispatcher is important,from the dispatcher is important,especially if recordings areespecially if recordings are notnotavailable. The dispatcher canavailable. The dispatcher candocument excited utterances,document excited utterances,background noises, and otherbackground noises, and otherinformation admissible in court.information admissible in court.
  16. 16. Enabling PerformanceEnabling PerformanceObjectivesObjectivesDistinguish what informationDistinguish what informationis important.Understand how to elicitUnderstand how to elicitimportant information.important information.Recognize the ways that thisRecognize the ways that thisinformation can be preservedinformation can be preservedand used for criminaland used for criminalprosecution.prosecution.