Brian MathewsBrian Mathews
Assistant University LibrarianAssistant University Librarian
DesigningDesigning
MemorableMemora...
"User Experience," often"User Experience," often
abbreviated "UX," is the qualityabbreviated "UX," is the quality
of exper...
USEFUL
USABLE
VALUABLE
DESIRABLE
FINDABLE ACCESSIBLE
CREDIBLE
Adapted from Peter Morville, Semantic Studios,
http://semant...
MICRO-LEVEL
• The Circ Desk Experience
• The Ref Desk Experience
• The Website Experience
• The Group Study Experience
MAC...
user experience design toolkituser experience design toolkit
• study of how people use things
• triggers of use
• unarticu...
What does the library of the future look like?What does the library of the future look like?
Bull’s Eye Questions
Projection Exercise
the personification of the library
• An older man, looks dull, not very clean groomed.
• Stains on clo...
finding books:finding books: the processthe process
Activities: Affinity Groups
• lending policy
• extension cords
• power supply
• wireless access
• wired ports
• noise
• assistance
• printing
• dockin...
New types of
Study Experiences
Reinventing Circulation
• no longer about fines
• more responsibility / ownership
• greater influence
• displays & exhibit...
Brian MathewsBrian Mathews
Assistant University LibrarianAssistant University Librarian
bmathews@library.ucsb.edubmathews@...
Designing Memorable User Experiences on a Shoestring Budget
Designing Memorable User Experiences on a Shoestring Budget
Designing Memorable User Experiences on a Shoestring Budget
Designing Memorable User Experiences on a Shoestring Budget
Designing Memorable User Experiences on a Shoestring Budget
Designing Memorable User Experiences on a Shoestring Budget
Designing Memorable User Experiences on a Shoestring Budget
Designing Memorable User Experiences on a Shoestring Budget
Designing Memorable User Experiences on a Shoestring Budget
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Designing Memorable User Experiences on a Shoestring Budget

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Designing Memorable User Experiences on a Shoestring Budget

  1. 1. Brian MathewsBrian Mathews Assistant University LibrarianAssistant University Librarian DesigningDesigning MemorableMemorable User ExperiencesUser Experiences on a Shoestringon a Shoestring BudgetBudget
  2. 2. "User Experience," often"User Experience," often abbreviated "UX," is the qualityabbreviated "UX," is the quality of experience a person hasof experience a person has when interacting with a specificwhen interacting with a specific design.design. - Dirk Knemeyer & Eric Svoboda
  3. 3. USEFUL USABLE VALUABLE DESIRABLE FINDABLE ACCESSIBLE CREDIBLE Adapted from Peter Morville, Semantic Studios, http://semanticstudios.com/publications/semantics/000029.php
  4. 4. MICRO-LEVEL • The Circ Desk Experience • The Ref Desk Experience • The Website Experience • The Group Study Experience MACRO-LEVEL • The “Finding-A-Book” Experience • The Research Paper Experience • The Group Project Experience
  5. 5. user experience design toolkituser experience design toolkit • study of how people use things • triggers of use • unarticulated needs • user customization (work-arounds) • intangible attributes (emotions, value) • find problems, design solutions • what-if's (multiple scenarios)
  6. 6. What does the library of the future look like?What does the library of the future look like?
  7. 7. Bull’s Eye Questions
  8. 8. Projection Exercise the personification of the library • An older man, looks dull, not very clean groomed. • Stains on clothes, dark colored clothing. • Very different personality at different times. • Quiet, but can be loud. • Sometimes friendly but sometimes creepy. • He’s friends with people who are studious. • Can’t always trust him. Let’s say that the library is a person. What would they look like? What is their personality? How would they act and interact with others? Who would they be friends with? Who do they resemble?
  9. 9. finding books:finding books: the processthe process
  10. 10. Activities: Affinity Groups
  11. 11. • lending policy • extension cords • power supply • wireless access • wired ports • noise • assistance • printing • docking stations / accessories • collaboration • security • furniture / ergonomics laptop support
  12. 12. New types of Study Experiences
  13. 13. Reinventing Circulation • no longer about fines • more responsibility / ownership • greater influence • displays & exhibits & events • assessment • furniture arrangement & management • leisure collection development • equipment (laptops, tablets, cameras, camcorders, etc) • freedom to explore • freedom to implement • the balance of support and independence “The Evolution of the Georgia Tech Library Circulation Department.” Journal of Access Services, 2008.
  14. 14. Brian MathewsBrian Mathews Assistant University LibrarianAssistant University Librarian bmathews@library.ucsb.edubmathews@library.ucsb.edu DesigningDesigning MemorableMemorable User ExperiencesUser Experiences on a Shoestringon a Shoestring BudgetBudget

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