HKBU & LU Chat Reference Service
Set the tone in the opening
14:22 User: Hello
14:23 Librarian: Hello! Can I help you with
16:37 User: hello, is there anyone there?
16:37 Librarian: Hello! How can I help you?
16:03 User: hello
16:03 Librarian: Hi,
16:03 Librarian: How may I help you?
Allow user to fully express their need
16:04 User: if my Julac Library card expiry date
16:04 User: and after that date I am not
16:04 User: how can I get the Julac Library card
16:05 Librarian: May I know your status?
Undergraduate students or others.
16:06 User: part time postgraduate
16:07 User: Hello, can you help me to find something
about the development of agriculture in HK?
16:09 Librarian: hi there
16:10 Librarian: may I ask what type of materials you are
16:10 Librarian: Or indeed what you need the information
for? It will help me recommend the best sources
16:11 User: Journal is oK
16:12 Librarian: journal articles...
16:12 User: yup
16:12 Librarian: is there any particular aspect of the topic
you are interested in? certain crop
types, livestock, organic farming?
16:14 Librarian: or a more general account of the
development of agriculture in HK?
16:14 User: may be something about mineral, soil, water
resources in HK
16:15 User: general account of the development of
agriculture in HK is ok!
16:16 Librarian: ok...
16:16 Librarian: give me a few minutes
16:16 User: I want to know "Is it possible to redevelop
agriculture in Hong Kong?”
Empower & encourage
16:58 User: My question is: As we need to
include the page number of the news, how can
we find that page number when we search in
17:00 Librarian: good question. may i know
the details of the article you are citing?
17:00 User: "On a collision course" in SCMP
17:01 Librarian: let me check ... please hold on
14:07 User: I want to find the final exam. Can
you help me
14:07 Librarian: do you mean examples of past
14:07 User: I am a new comer here
14:07 Librarian: I see
Maintain word contact
14:49 User: Hi~I'm searching for a
article in the "ProQuest" database.
I've found it. However I can not
view the full text. Would you please
help me with it? The name of the
article is "Proxy Contests and the
Efficiency of Shareholder
14:49 Librarian: Hi - happy to help.
give me a second to pull it up ...
16:21 User: I am a one-year master student
and I would like to use our library electronic
resource which call " Vocabulary: applied
linguistic perspectives (1998), but when I
wanted to download the ebook, EBSCOhost
just pop-up a prompt "Please sign in to check
availability and download." I tried to use my
student no. and password to log in EBSCO, but
failed. My question is how to log in the EBSCO
and download this ebook?
16:22 Librarian: hi, let me check ...
16:23 Librarian: please hold on ...
15:59 User: i see!! thank you so much!! ^^
16:00 Librarian: no problem :-)
16:04 User: Thanks for your help! I will check it
out later... :)
16:04 Librarian: You're welcome!
14:36 Librarian: Do you have any other
14:36 User: No and thanks.
14:36 Librarian: you're welcome! bye~
17:21 Librarian: so do you have any more questions?
17:24 User: No more questions. thanks for your help
17:24 Librarian: you're welcome! thank you for using
the chat service!
16:11 Librarian: I do hope that some of this
information is useful :-)
16:11 Librarian: Do you have more information
about where your friend got the paper? Did
they say it was from the Library?
16:50 Librarian: Hi, the chat service will be
going offline in about 10 mins, pls let me know
if you've any more questions :-D