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                             about hive marketing



                    Hive Marketing is a consulting firm that
                    specializes in helping clients make more
                    money through unique marketing strategies and
                    tactics.

                    Drawing on 15 years of corporate marketing
                    expertise, Hive uses everything from the
                    latest social media tools to good old-
buzz that sticks™
                    fashioned hand-to-hand combat to provide
                    boutique solutions that let companies focus
                    on counting their cash.
2
                              my approach


1. lead with ideas: consider this a “broad
   strokes” view of how my mind works
   rather than a detailed action plan.

2. provide options: choose from several
   ways to work with me, or mix and match.

3. deliver results: expect clear
   deliverables and timely execution.
case studies




3
4
                 [case study one]
                                             Liza’s Kitchen is a family restaurant focused on high-
                                             quality ingredients and fresh preparations of food in a
                                             relaxed, beach atmosphere. With a new, larger
                                             location and patio; beer and wine sales; and a new
                                             evening meal period; there are several opportunities
                                             that must be leveraged simultaneously in order to
                                             maximize revenue. Liza’s Kitchen was embarking on a
                                             period of major growth. Because the principals of the
                                             business are fully engaged in the daily operation, now
                                             was the time to bring in outside help to make sure
                                             none of these opportunities are missed.

                                             GOAL: Increase revenues while maintaining profit
                                             margins and quality of life.

                                             STRATEGIES:

    [this client doesn’t use twitter. hive   Streamline and Expand Catering Business
    does traditional marketing and PR work   Maximize Wine Sales and Expertise – Position Cat as
    for them as well as social media.]       Local Wine Expert
                                             Position New Location for New or Non-Traditional
                                             Types of Business
5
                                                  [results]
                                                          Liza’s Kitchen
                     Facebook Fan Page
                                April 14, 2.30 pm                0 fans
                                April 16, 10.53 pm               296 fans
                                May 25, 2.14 pm                  463 fans
                                July 15, 12.50pm                 655 fans
                                Oct. 6, 12.34pm                  923 fans
                                Dec. 3, 10.22am                  1,009 fans
                                May 12, 12.26pm                  1,368 fans

                     Fan Engagement
                                Favorite menu item               40 comments
                                Pre-Event Poll                   17, 3, & 13 comments
                                Post-Event Poll                  10 comments
                                Product Pictures                 11 comments
                                Cooking Tips                     3, 4, & 10 comments
                                Direct Calls to Action           8, 3, 2, 1, & 5 comments

                     Special Events via Facebook
                                 Wine Tasting                    Strongest revenue performance ever for meal period
                                 Cooking Demo                    Sold out event; sold highest amount of retail product ever

"Susan implemented a comprehensive strategy for us that is helping grow our business without killing us! HIVE built our
database from zero to 300 in three days, allowing us to reach out with new information real-time."
                                                                                               - Cat and Mike Meek, Proprietors
6
             [case study two]

                                        This outplacement firm and its principal, Emory
                                        Mulling, needed to modernize its positioning in
                                        the marketplace. Having been out of the public
                                        eye for 10+ years, Emory was ready to reemerge
                                        with new messaging and new placement to
                                        ensure he was thought of as relevant by potential
                                        corporate clients.

                                        GOAL: Create an up-to-date internet presence
                                        that would position Emory as a leading expert on
                                        workplace issues.

                                        STRATEGIES:
    [this client was pursuing a radio
    show and other national media       Use Facebook, Twitter, and a blog to improve
    opportunities.]                     search results.
                                        Respond to press queries calling for workplace
                                        issues experts.
7
                              [examples]
                                   Mulling Corporation




When we started, the most recent search result for Mulling was from 1997. At the end of
                our campaign, his results were only hours or days ago.
8
          [case study three]
                                          Front Page News is a local patio bar and restaurant
                                          focused on selling good times. While they aren’t
                                          breaking new culinary ground with their menu,
                                          Front Page News is known as a great place to hang
                                          out after work. As new competitors entered the
                                          marketplace and the economy tanked, FPN watched
                                          sales erode. In order to shore up their market share
                                          and hopefully gain new ground, the restaurant’s
                                          owners felt the time was right to deploy new
                                          marketing tactics.

                                          GOAL: Remind customers why they fell in love with
                                          Front Page News and stay top-of-mind for after
                                          work drinking business.

                                          STRATEGIES:

                                          Use social media to communicate with current and
                                          new customers.
    [hive did traditional marketing       Streamline email marketing to improve open and
    and PR work for this client as well   click-through rates.
    as social media.]                     Evaluate new tools such as Groupon, FourSquare,
                                          and Living Social.
9
                                [examples]
                                           Front Page News



        Facebook                                                Twitter
                       July 1         0 fans                                   July 1         0 followers
                       August 1       327 fans                                 August 1       65 followers
                       April 1        638 fans                                 April 1        556 followers

                                              Email Marketing




    “Thank you so much for dragging us out of the 20th century and into the 21st. “ - Josh Sagarin, Proprietor
10
             [case study four]
                                        This national hotel chain has an unusual mixture of
                                        economy and luxury properties as a result of recent
                                        mergers and acquisitions. They needed to breathe
                                        life into their new loyalty program and to position
                                        themselves against the competition effectively. The
                                        chain had been essentially ignoring their web
                                        presence and traveler review sites since growing in
                                        size. With an extremely conservative corporate
                                        culture, a social media campaign would have to
                                        carefully considered before being launched.

                                        GOAL: Understand the impact of social media on
                                        guest perception and search ranking. Benchmark
                                        the company and its top competitors.

                                        STRATEGIES:

     [this national hotel chain has a   Benchmark and monitor three top competitors’
     non-disclosure agreement with
     hive marketing, so only
                                        social media efforts.
     generalized information is         Monitor and address mentions of the chain online.
     available.]                        Develop content that could be used if a social media
                                        campaign got approved.
11
                         [examples]
                                National Hotel Chain




       Measure         Confidential    Competitor 1   Competitor 2   Competitor 3
                      National Chain
        Strength           0%              0%              1%             1%
       Sentiment           8:1            14:1            11:1            5:1
         Passion           25%            16%              9%            58%
          Reach            3%              6%              5%             6%
           Ave           12 days         19 days        9 hours        12 hours
     time/mention
      Last mention     15 days ago      4 days ago     <1 day ago     <1 day ago
     Unique authors        15               36             49             53
        Positive            8               28             57             56
         Neutral           16               46            152            219
        Negative            1               2              5              11
12
               [case study five]
                                                A FranNet consultant since 1999, Leslie Kuban
                                                provides education and support to individuals who
                                                are interested in owning franchised businesses.
                                                Leslie has helped more than 250 people make the
                                                transition from corporate life to business
                                                ownership. Leslie had a database of 5,000+
                                                prospects but felt that she wasn’t maximizing their
                                                potential.

                                                GOAL: Create ways to stay top of mind for prospects
                                                without alienating them. Use social media tactics to
                                                position client as a leader in her field.

                                                STRATEGIES:

                                                Create an email marketing plan to stay in contact
                                                with prospects without spamming them.
                                                Develop strategies for Facebook, Twitter, LinkedIn,
     [hive handles a wide array of marketing    YouTube, blogging, and other channels, including
     for this client, including email           setting up and optimizing profiles and compiling
     marketing, social media, blog editorial,   content.
     PR, and seminar development.]
13
                         [examples]
                        Leslie Kuban, FranNet of Georgia

                Launched blog “Logic Does Not Apply.”
                Increased email open rates by incorporating more
                 pictures and varying message types.
                Growing Facebook engagement with frequent,
                 relevant content about business ownership, not
                 just Leslie’s products.

                                   Jan 2011      Feb 2011     Mar 2011
Total Fans                    99              105           109
Daily Active Users            10.97           20.5          29.55
Weekly Active Users           41.58           74.93         145.61
Monthly Active Users          93.97           117.75        394.68
thank you.




 hive marketing | 404 964 5765 | susan.barry@hive-marketing.com
© 2011 hive marketing. all plans, copy, ideas, art, layouts and other
recommendations made by hive marketing are for presentation purposes and remain
the property of hive marketing until such time as the project is commissioned.
any unauthorized use of these plans, copy, ideas, art, layouts and other
recommendations is expressly prohibited.

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Hive Marketing Case Studies Show Social Media Success

  • 1. 1 about hive marketing Hive Marketing is a consulting firm that specializes in helping clients make more money through unique marketing strategies and tactics. Drawing on 15 years of corporate marketing expertise, Hive uses everything from the latest social media tools to good old- buzz that sticks™ fashioned hand-to-hand combat to provide boutique solutions that let companies focus on counting their cash.
  • 2. 2 my approach 1. lead with ideas: consider this a “broad strokes” view of how my mind works rather than a detailed action plan. 2. provide options: choose from several ways to work with me, or mix and match. 3. deliver results: expect clear deliverables and timely execution.
  • 4. 4 [case study one] Liza’s Kitchen is a family restaurant focused on high- quality ingredients and fresh preparations of food in a relaxed, beach atmosphere. With a new, larger location and patio; beer and wine sales; and a new evening meal period; there are several opportunities that must be leveraged simultaneously in order to maximize revenue. Liza’s Kitchen was embarking on a period of major growth. Because the principals of the business are fully engaged in the daily operation, now was the time to bring in outside help to make sure none of these opportunities are missed. GOAL: Increase revenues while maintaining profit margins and quality of life. STRATEGIES: [this client doesn’t use twitter. hive Streamline and Expand Catering Business does traditional marketing and PR work Maximize Wine Sales and Expertise – Position Cat as for them as well as social media.] Local Wine Expert Position New Location for New or Non-Traditional Types of Business
  • 5. 5 [results] Liza’s Kitchen Facebook Fan Page April 14, 2.30 pm 0 fans April 16, 10.53 pm 296 fans May 25, 2.14 pm 463 fans July 15, 12.50pm 655 fans Oct. 6, 12.34pm 923 fans Dec. 3, 10.22am 1,009 fans May 12, 12.26pm 1,368 fans Fan Engagement Favorite menu item 40 comments Pre-Event Poll 17, 3, & 13 comments Post-Event Poll 10 comments Product Pictures 11 comments Cooking Tips 3, 4, & 10 comments Direct Calls to Action 8, 3, 2, 1, & 5 comments Special Events via Facebook Wine Tasting Strongest revenue performance ever for meal period Cooking Demo Sold out event; sold highest amount of retail product ever "Susan implemented a comprehensive strategy for us that is helping grow our business without killing us! HIVE built our database from zero to 300 in three days, allowing us to reach out with new information real-time." - Cat and Mike Meek, Proprietors
  • 6. 6 [case study two] This outplacement firm and its principal, Emory Mulling, needed to modernize its positioning in the marketplace. Having been out of the public eye for 10+ years, Emory was ready to reemerge with new messaging and new placement to ensure he was thought of as relevant by potential corporate clients. GOAL: Create an up-to-date internet presence that would position Emory as a leading expert on workplace issues. STRATEGIES: [this client was pursuing a radio show and other national media Use Facebook, Twitter, and a blog to improve opportunities.] search results. Respond to press queries calling for workplace issues experts.
  • 7. 7 [examples] Mulling Corporation When we started, the most recent search result for Mulling was from 1997. At the end of our campaign, his results were only hours or days ago.
  • 8. 8 [case study three] Front Page News is a local patio bar and restaurant focused on selling good times. While they aren’t breaking new culinary ground with their menu, Front Page News is known as a great place to hang out after work. As new competitors entered the marketplace and the economy tanked, FPN watched sales erode. In order to shore up their market share and hopefully gain new ground, the restaurant’s owners felt the time was right to deploy new marketing tactics. GOAL: Remind customers why they fell in love with Front Page News and stay top-of-mind for after work drinking business. STRATEGIES: Use social media to communicate with current and new customers. [hive did traditional marketing Streamline email marketing to improve open and and PR work for this client as well click-through rates. as social media.] Evaluate new tools such as Groupon, FourSquare, and Living Social.
  • 9. 9 [examples] Front Page News Facebook Twitter July 1 0 fans July 1 0 followers August 1 327 fans August 1 65 followers April 1 638 fans April 1 556 followers Email Marketing “Thank you so much for dragging us out of the 20th century and into the 21st. “ - Josh Sagarin, Proprietor
  • 10. 10 [case study four] This national hotel chain has an unusual mixture of economy and luxury properties as a result of recent mergers and acquisitions. They needed to breathe life into their new loyalty program and to position themselves against the competition effectively. The chain had been essentially ignoring their web presence and traveler review sites since growing in size. With an extremely conservative corporate culture, a social media campaign would have to carefully considered before being launched. GOAL: Understand the impact of social media on guest perception and search ranking. Benchmark the company and its top competitors. STRATEGIES: [this national hotel chain has a Benchmark and monitor three top competitors’ non-disclosure agreement with hive marketing, so only social media efforts. generalized information is Monitor and address mentions of the chain online. available.] Develop content that could be used if a social media campaign got approved.
  • 11. 11 [examples] National Hotel Chain Measure Confidential Competitor 1 Competitor 2 Competitor 3 National Chain Strength 0% 0% 1% 1% Sentiment 8:1 14:1 11:1 5:1 Passion 25% 16% 9% 58% Reach 3% 6% 5% 6% Ave 12 days 19 days 9 hours 12 hours time/mention Last mention 15 days ago 4 days ago <1 day ago <1 day ago Unique authors 15 36 49 53 Positive 8 28 57 56 Neutral 16 46 152 219 Negative 1 2 5 11
  • 12. 12 [case study five] A FranNet consultant since 1999, Leslie Kuban provides education and support to individuals who are interested in owning franchised businesses. Leslie has helped more than 250 people make the transition from corporate life to business ownership. Leslie had a database of 5,000+ prospects but felt that she wasn’t maximizing their potential. GOAL: Create ways to stay top of mind for prospects without alienating them. Use social media tactics to position client as a leader in her field. STRATEGIES: Create an email marketing plan to stay in contact with prospects without spamming them. Develop strategies for Facebook, Twitter, LinkedIn, [hive handles a wide array of marketing YouTube, blogging, and other channels, including for this client, including email setting up and optimizing profiles and compiling marketing, social media, blog editorial, content. PR, and seminar development.]
  • 13. 13 [examples] Leslie Kuban, FranNet of Georgia  Launched blog “Logic Does Not Apply.”  Increased email open rates by incorporating more pictures and varying message types.  Growing Facebook engagement with frequent, relevant content about business ownership, not just Leslie’s products. Jan 2011 Feb 2011 Mar 2011 Total Fans 99 105 109 Daily Active Users 10.97 20.5 29.55 Weekly Active Users 41.58 74.93 145.61 Monthly Active Users 93.97 117.75 394.68
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