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Know Your Organisational Knowledge Management Orientation


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Identify your knowledge management orientation!

Published in: Business, Education
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Know Your Organisational Knowledge Management Orientation

  1. 1. A Presentation On Knowledge Management & Organizational Orientation Himanshu Dutt Ph. D Scholar Centre for Management Studies, Jamia Millia Islamia, New Delhi
  2. 2. 4 Pillars of Knowledge Intellectualness = Competence + Commitment Experience, Interpretation & KNOWLEDGE Learning Context Data & Information (in action) © Himanshu Dutt
  3. 3. 3 Components of Knowledge System CREATE Re-create APPLY SHARE © Himanshu Dutt
  4. 4. 2 Basic Knowledge Forms Process EXPLICIT/ embodied in language, TACIT/ embedded in routine tools, & rules (interactive knowledge) (integrated knowledge) Object © Himanshu Dutt
  5. 5. 1 Knowledge Objective Value! Source of Competitive Advantage © Himanshu Dutt
  6. 6. Integrating into Definition: Defining Knowledge Management KM is an assimilated mix of Intellectualness developed through Experience, Learning & its Interpretation in/to some Context that uses Data & Information to derive customer/business Value to yield Competitive Advantage. © Himanshu Dutt
  7. 7. A Simple Organization KM System Data E T Information X P A Knowledge Creation group- L C Application based I I Individual-based T Dissemination C I Monitoring Value T Document © Himanshu Dutt
  8. 8. A General KM Framework Stage – I Knowledge Accumulation Process Objective 1. knowledge creation learning by doing 2. knowledge acquisition internalizing external knowledge 3. knowledge retention minimizing the loss of proprietary knowledge Stage – II Knowledge Mobilization Process Objective 4. knowledge identification uncovering opportunities for sharing 5. knowledge outflow motivating potential senders of knowledge to share it 6. knowledge transmission building effective & efficient channels for transfer of knowledge 7. knowledge inflow motivating potential receivers to accept & use the incoming knowledge © Himanshu Dutt
  9. 9. Varied Constituents of Knowledge – Scientific, Technical & Social – Experience, Context, Interpretation & Reflection – Commitment & Competence – Culture, Structure, Process, Leadership & Technology – Best Practice & Failed Practice – Individual & Group – Skill, Creativity, & Learning – Factual, Conceptual, Procedural & Meta-Cognitive © Himanshu Dutt
  10. 10. Organizational Knowledge Orientation Percent Contribution of Each in Knowledge Management Contribution of Creation (%) Application (%) Dissemination (%) Factual (terminology, specific details and elements) Conceptual (theories, models, principles and The example describes the use of Factual, generalizations) Conceptual, Procedural & Meta-cognitive Procedural knowledge constituents by an organization (skills, algorithms, that describes its orientation to these techniques, knowledge constituents. methods specific to product/ process) Meta-cognitive (strategies for learning, thinking and problem- solving) © Himanshu Dutt
  11. 11. Creating A Knowledge Orientation - Ask Yourself? • What does the term organizational knowledge means to you (intellectual capital, core competence, organizational learning)? • What is estimated strategic value of knowledge to you? • What are most critical factors of knowledge composition (experience, intuition, context, interpretation, reflection)? • How do organizations manage themselves to make knowledge (process, place, purpose, mission)? • At what levels in organizations knowledge is mostly found embedded? © Himanshu Dutt
  12. 12. Various Contexts to Knowledge Authors Context of Knowledge Senge (1990) Effective use of knowledge depends upon organizational learning. Henry & Walker (1991) Ranked knowledge as scientific, technical & social Quinn (1992) Intellectual capital = commitment x competence = knowledge Hamel & Prahalad (1994) Knowledge as source of distinctive capabilities and competitive advantage Nonaka & Takeuchi (1995) Tacit & explicit theory of knowledge transfers Davenport, Long & Beers (1998) Experience, context, interpretation are components of knowledge. Ulrich (1998) Knowledge means customer or commercial value created. Madhvan & Grover (1998) Embedded & embodied knowledge types Lim, Ahmed & Zairi (1999) Knowledge is information that could be acted upon. Zack (1999) Meaningfully organized accumulated information; Knowledge is an object (stored) and process; Interactive (tacit) & integrated (explicit) knowledge McAdam & Reid (2000) Knowledge constructing, imbibing, interchanging & using is a social process. Intellectual capital = f{stock of knowledge accumulated by individuals and units} x {extent to which Gupta & Govindrajan (2000) this knowledge is mobilized} Product of experience and human reflection; located in an individual; embedded in a routine or process; embodied in language, concepts, rules and tools. Long & Fahey (2000) 3 types – human (individual know-how), social (relationships between individuals or within groups) & structured (organization systems, processes) Sorensen & Snis (2001) Cognitive and Community based knowledge models for innovation. Salisbury & Plass (2001) 4 knowledge dimensions: factual, conceptual, procedural & meta-cognitive Peter Murray (2002) Knowledge exists in 3 locations: codified information sets, inside individuals and in teams. Birkinshaw and Sheehan (2002) Knowledge life cycle : creation, mobilization, diffusion and commoditization. Bij, Song and Weggeman (2003) Knowledge is justified belief, validated by experience, shaped to benefit organization. Various other authors (2003-2008) Intangible source of economic growth and corporate value; input for product development; organizational outcome, strategic action to problem or opportunities, innovation etc.
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