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A Spatially Wired(Telecommunication) Operation  Building Processes that Create Spatial              Connectivity          ...
Spatial Technology is great stuff.Can it be more than a specialty tool?          FIELD OPS
Can it join the Team?         FIELD OPS
Old School CableField Engineer
The NOF             The Address Not On File Form•   Street Number•   Street Name•   Street Type•   Apartment•   City•   Zi...
Parallel Independent ProcessesThe “Where?” and “Who?” don’t connect
Trouble Calls• Single Call – schedule service technician visit• 3 calls from the same street – send maintenance  technician
Maturing Cable
Parallel Independent ProcessesThe “Where?” and “Who?” don’t connect
The Divide Remained
Trouble Calls• Single Call – schedule service technician visit• 3 calls from the same street – send maintenance  technician
A Key to Service ImprovementLeverage the system intelligence by documenting the tree-and-branch   network relationship bet...
Create an Engineering to Billing Connection Modify the NOF Form • Add a utility to generate a network ID in Billing • Add ...
Network ID & Address Connection Generator    • A Spatial Join Utility replicates an installer      connecting a house to t...
Network ID Encapsulates Network Genealogy &    Spatial Data in the Account Records
Billing to Network Monitor Sync Passes Network                ID for Processing
NETWORK ID processing detects customerassociations:Differentiates SYSTEM OUTAGES FROM POWER andIN-HOME OUTAGES.Directs mai...
Trouble Calls• Calls are programmatically matched to the  monitor-detected system and power outages.  Calls become more in...
Create a Billing to Engineering Connection• Train the GIS data entry group to match the billing system  address syntax use...
When IT-GIS Addresses Sync,White Dots Turn Color to Indicate Reception Conditions
GIS, a Game-Changing Team Player                       with just 2 Adjustments• 1. Modify the NOF Form   – Engineering to ...
The Octopus
Hawaii Pacific GIS Conference 2012: GIS for Utilities II  - A Spatially Wired Operation
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Hawaii Pacific GIS Conference 2012: GIS for Utilities II - A Spatially Wired Operation

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Hawaii Pacific GIS Conference 2012: GIS for Utilities II - A Spatially Wired Operation

  1. 1. A Spatially Wired(Telecommunication) Operation Building Processes that Create Spatial Connectivity Neal Nakamura Oceanic Time Warner Cable Engineering Information Mgr
  2. 2. Spatial Technology is great stuff.Can it be more than a specialty tool? FIELD OPS
  3. 3. Can it join the Team? FIELD OPS
  4. 4. Old School CableField Engineer
  5. 5. The NOF The Address Not On File Form• Street Number• Street Name• Street Type• Apartment• City• Zipcode
  6. 6. Parallel Independent ProcessesThe “Where?” and “Who?” don’t connect
  7. 7. Trouble Calls• Single Call – schedule service technician visit• 3 calls from the same street – send maintenance technician
  8. 8. Maturing Cable
  9. 9. Parallel Independent ProcessesThe “Where?” and “Who?” don’t connect
  10. 10. The Divide Remained
  11. 11. Trouble Calls• Single Call – schedule service technician visit• 3 calls from the same street – send maintenance technician
  12. 12. A Key to Service ImprovementLeverage the system intelligence by documenting the tree-and-branch network relationship between the customer connections:• Parent-child• Sibling Sibling Network Locations Parent Network Location
  13. 13. Create an Engineering to Billing Connection Modify the NOF Form • Add a utility to generate a network ID in Billing • Add a Network ID column in the NOF Form • Add a new “OSP LAST ACTIVE DEVICE” Network ID column to the NOF
  14. 14. Network ID & Address Connection Generator • A Spatial Join Utility replicates an installer connecting a house to the nearest tap.
  15. 15. Network ID Encapsulates Network Genealogy & Spatial Data in the Account Records
  16. 16. Billing to Network Monitor Sync Passes Network ID for Processing
  17. 17. NETWORK ID processing detects customerassociations:Differentiates SYSTEM OUTAGES FROM POWER andIN-HOME OUTAGES.Directs maintenance crews to the ROOT CAUSE
  18. 18. Trouble Calls• Calls are programmatically matched to the monitor-detected system and power outages. Calls become more informative to the customer. Non event-matching calls are more likely to be in-home problems.
  19. 19. Create a Billing to Engineering Connection• Train the GIS data entry group to match the billing system address syntax used in IT• Setup automated utilities: – Daily billing system imports into GIS – Perform SQL join – match billing to GIS addresses – Update GIS account number on match
  20. 20. When IT-GIS Addresses Sync,White Dots Turn Color to Indicate Reception Conditions
  21. 21. GIS, a Game-Changing Team Player with just 2 Adjustments• 1. Modify the NOF Form – Engineering to IT link via Network ID transfer• 2. Install an IT Account to Engineering SyncImpact• Network Operations• Customer Service• Field Operations – Service/Maintenance
  22. 22. The Octopus

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